Utilities in <u>Stonehouse

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A Complete Guide to Utilities in Stonehouse

Are you moving and want to know more about Stonehouse? Our comprehensive utilities guide to Stonehouse will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Stonehouse water and sewerage. Keep reading to learn everything about utilities in Stonehouse.

About Stonehouse, Gloucestershire

Stonehouse GL10 has a population of 7,400 and is located in the county of Gloucestershire. Gloucestershire has a population of 633,558 people.

Who supplies my water in Stonehouse?

Stonehouse water utilities are supplied by Severn Trent. Here are the main contact numbers for Severn Trent:

How to get in touch with the water supplier in Stonehouse

Ringing a contact number for Severn Trent is one of many contact methods to talk about your Stonehouse water account.

In the table below we have listed the main phone numbers for Severn Trent general enquiries and emergencies.

Severn Trent contact number Severn Trent Emergency contact number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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Write to Severn Trent

You can also write to Severn Trent, either by email or with a letter in the post. You can even send your message through the Severn Trent website.

If you prefer to write a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you must use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

Price of water in Stonehouse

Water bill in Stonehouse

Water rates in Stonehouse are based on if your home has a water meter or not. You can easily find out whether your Stonehouse water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Stonehouse water rates will have a meter number listed on their water bills.

Metered Customers in Stonehouse

Customers with a water meter at their Stonehouse property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Severn Trent. Whilst the variable charges are for the consumption at your Stonehouse home.

Unmetered Customers in Stonehouse

Customers that don't have a water meter at their Stonehouse home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Stonehouse home.

Water rates for unmetered customers in Stonehouse is based on the rateable value of your home. The rateable value calculation of your Stonehouse water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Stonehouse could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Stonehouse?

The average water bill Stonehouse residents are billed is £16.58 monthly, which works out at £199 annually.

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How do I pay my Stonehouse water bill?

First of all, you will need to register with Severn Trent. After you register your details with Severn Trent, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Stonehouse bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Severn Trent account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Stonehouse?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Stonehouse GL10, your water supplier is Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Stonehouse Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Stonehouse have about their water supply.

Frequently Asked Questions About Water in Stonehouse

Is the tap water in Stonehouse safe to drink?

Yes! The tap water is safe to drink in Stonehouse. You can rest assured that Stonehouse water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Stonehouse water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Stonehouse water to make it drinkable.

Where does the water in Stonehouse come from?

There are three main sources of water that supply Stonehouse:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Stonehouse

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Stonehouse is over 201ppm, that means the water hardness in Stonehouse is rated as hard water.

What does this mean?

The water supply to your home in Stonehouse contains slightly elevated levels of minerals that cause hard water. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Stonehouse.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Stonehouse No Water

If you don't have any running water in your Stonehouse home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Stonehouse.

If there is no water at your Stonehouse home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Stonehouse.

If there is no cold water, not even a trickle, contact Severn Trent for assistance. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Severn Trent website for any information explaining why you have no water.
  2. Examine the Twitter account of Severn Trent, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Stonehouse water leak or flooding

Stonehouse water problems could be anything from a burst water main or flooding, to a leak in your Stonehouse home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Stonehouse property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Severn Trent regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Severn Trent website and fill out the online form.

Why does the water in Stonehouse taste strange?

If you find the taste or smell is different with your Stonehouse water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Stonehouse water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Stonehouse water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Severn Trent on the contact details above.

Internet in Stonehouse GL10

Stonehouseinternet connected globe

The speed of your internet connection at your Stonehouse home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and see how it compares to the average broadband speed for Stonehouse with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Stonehouse Average Download Speed Stonehouse Average Upload Speed
54.90 Mbps 23.00 Mbps
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The internet connection type you have can have an effect on the speed you get in Stonehouse. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it's the only type of internet connection currently available.

What to look for when searching for a broadband provider in Stonehouse?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've covered four main points that you should consider when searching for a broadband provider in Stonehouse.

Availability

The first thing you need to think about before searching for a broadband provider in Stonehouse is the issue of availability. Whilst many homes in Stonehouse should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Stonehouse?

  • Fibre broadband
    • This is fastest connection that's currently available in Stonehouse
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Stonehouse homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Stonehouse.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Stonehouse.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Stonehouse broadband value for money

Stonehouse broadband bill

Another important consideration is the monthly cost of broadband in Stonehouse. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal before you sign up to a internet connection in Stonehouse. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Stonehouse Broadband Reliability

How reliable the broadband is in Stonehouse also needs consideration, with many of us working from home either full-time or part-time, having a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're watching movies online or gaming online that without a reliable internet connection for your Stonehouse home is something to think about.

Stonehouse broadband customer support

Finally, the technical support for your Stonehouse internet connection is extremely important. You might never need to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that deals with your query efficiently and quickly is a strong plus when making a decision for a broadband internet provider in Stonehouse.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Stonehouse ask about their broadband.

Broadband Internet FAQs

What's the average broadband speed in Stonehouse?

The average broadband speed in Stonehouse is:

Stonehouse Average Download Speed Stonehouse Average Upload Speed
54.90 Mbps 23.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Stonehouse, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Stonehouse property. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on how you will use the internet. Have a look at the following table for a rough guide to what sort of download speed you should choose when signing up for broadband in Stonehouse.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Stonehouse

Corded telephone area code Stonehouse

The landline area code, sometimes called the dialling code, for Stonehouse is 01806. When making a call to someone in Stonehouse, and you are not in the same area, you must add 01806 before the number you're trying to call.

How much does an 01806 Stonehouse call cost?

If calls are included with your landline or mobile tariff, the phone call will probably be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Stonehouse

People living in Stonehouse are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Stonehouse home to the gas and electricity networks.

More often than not you won't need to speak to the Stonehouse distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Stonehouse below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Stonehouse

The electricity distribution network operator for Stonehouse is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsuppliesmids@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Stonehouse

There are no power plants within a 10 mile radius of Stonehouse.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Near Stonehouse

Perhaps you're wondering which towns and cities are within reach of Stonehouse, in the table below you can see the five closest municipalities to Stonehouse.

Closest five municipalities to Stonehouse
Municipality Distance from Stonehouse
Painswick 4.87 miles
Nailsworth 4.87 miles
Dursley 5.39 miles