Utilities in <u>Sutton

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Your Complete Guide to Utilities in Sutton

If you just moved and have some questions about Sutton? Our complete guide to utilities in Sutton will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Sutton water and sewerage. Keep reading to learn everything about utilities in Sutton.

About Sutton, Cambridgeshire

Sutton CB6 has a population of 3,952 and is located in the county of Cambridgeshire. Cambridgeshire has a population of 653,412 people.

Who supplies my water in Sutton?

Sutton water services are provided by Anglian Water. Below are the main phone numbers for Anglian Water, and Cambridge Water:

How to reach your water providers in Sutton

Ringing a contact number for Anglian Water or Cambridge Water is one of many options to discuss your Sutton water problems.

Anglian Water telephone numbers

In the table below we have listed the main telephone numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Cambridge Water telephone numbers

In the table below we have listed the main telephone numbers for Cambridge Water general enquiries and emergencies.

Cambridge Water phone number Cambridge Water Emergency phone number
01223 706050 0800 316 7676
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

Write to Anglian Water or Cambridge Water

Additionally, you can communicate with Anglian Water or Cambridge Water, you have the choice of posting a letter or sending an email. You can also send your request via the Anglian Water or Cambridge Water website.

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Cambridge Water

If you prefer to write a letter to Cambridge Water can do so by writing to the Cambridge Water address below:

Cambridge Water Address
PO Box 7040, Green Lane
Walsall
WS1 9QG

Cost of water in Sutton

Water bill in Sutton

Water rates in Sutton will vary depending on if your home has a water meter or not. You can easily find out whether your Sutton water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Sutton water rates will have a meter number listed on their water bills.

Metered Customers in Sutton

Customers that have a water meter at their Sutton house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Anglian Water or Cambridge Water. Whilst the variable charges are for the consumption at your Sutton home.

Unmetered Customers in Sutton

Customers that don't have a water meter at their Sutton home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Sutton home.

As an unmetered customer, the rate you pay for water in Sutton will be based on the rateable value of your home. The rateable value of your Sutton water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, having a water meter installed at your Sutton might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Sutton?

The average water bill Sutton residents are charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Anglian Water £16.83 £202
Cambridge Water £12.33 £148
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How do I pay my Sutton water bill?

You will first need to register with Anglian Water or Cambridge Water. After you've registered with Anglian Water or Cambridge Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Sutton bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Anglian Water or Cambridge Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Sutton?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Sutton CB6, your water suppliers are Anglian Water and Cambridge Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Sutton Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Sutton have about their water supply.

Frequently Asked Questions About Water in Sutton

Is water from the tap in Sutton safe to drink?

Yes! You can drink the tap water in Sutton. You can rest assured that Sutton water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Sutton water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Sutton water to make it drinkable.

Where does the water in Sutton come from?

There are three main sources of water that supply Sutton:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Sutton

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Sutton is over 201ppm, that means the water hardness in Sutton is rated as hard water.

What does this mean?

The water supply to your home in Sutton contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Sutton.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Sutton No Water

If you don't have any running water in your Sutton home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Sutton.

If there is no water at your Sutton home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Sutton.

If you don't have any cold water, not even a trickle, contact Anglian Water or Cambridge Water for advice. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Anglian Water or Cambridge Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Anglian Water or Cambridge Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Sutton water leak or flooding

Sutton water problems can include anything from flooding or a leak, to a burst water main in your Sutton home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Sutton property, you must do one of the following as soon as possible:

  1. Ring Anglian Water or Cambridge Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Anglian Water or Cambridge Water website and fill in the form to report the problem.

Why does the water in Sutton taste strange?

If you find the taste or smell is different with your Sutton water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Sutton water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Sutton water.

If you have questions about your water's taste, smell, or appearance, you can speak to Anglian Water or Cambridge Water via the contact channels listed above.

Broadband Speed in Sutton CB6

Suttoninternet connected globe

The broadband speed you get at your Sutton home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test your internet speed and find out how it compares to the average internet speed in Sutton with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Sutton Average Download Speed Sutton Average Upload Speed
63.90 Mbps 13.67 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Sutton. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection that's available.

What should you consider when choosing an internet provider in Sutton?

In 2022, the internet is about as important as any other utility, perhaps more important. So picking the right internet provider could feel daunting. Don't worry, we've covered four main points that you should consider when choosing an internet provider in Sutton.

Availability

The first thing to consider whilst choosing an internet provider in Sutton is what's available. Whilst many homes in Sutton should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location may have trouble getting fast broadband.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Sutton?

  • Fibre broadband
    • This is the fastest type of connection you can get in Sutton
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Sutton homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Sutton.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Sutton.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Sutton broadband value for money

Sutton broadband bill

You also need to consider how much it costs for the broadband in Sutton. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price is often for a limited period. It's important to read the fine print of the deal when you sign up for a broadband connection in Sutton. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike that has affected millions of customers.

Sutton Broadband Reliability

How reliable the broadband is in Sutton must also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work is a priority.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Sutton home will be an important thing to consider.

Sutton broadband technical support

Our final tip, the technical support for your Sutton broadband internet is really important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises then having solid customer service that is able to solve your issue quickly and efficiently is a strong plus when making a decision for a broadband internet provider in Sutton.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Sutton have about broadband internet.

Broadband FAQs

Is the internet fast in Sutton?

The average broadband speed in Sutton is:

Sutton Average Download Speed Sutton Average Upload Speed
63.90 Mbps 13.67 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Sutton, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Sutton house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What speed internet is best for me?

That would depend on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should choose for a broadband service in Sutton.

Frequent internet uses Recommended Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Sutton

Corded telephone area code Sutton

The telephone area code, sometimes called the landline dialling code, for Sutton is 01353. When making a call to someone in Sutton, and you are not in the same area, you must add 01353 to the number you're calling.

How much does an 01353 Sutton call cost?

If you have a call plan with your landline or mobile, the cost of the call should be included in that tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before calling to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Sutton

Residents in Sutton are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Sutton home to the gas network and electricity grid.

In many cases you will never need to ever contact the Sutton distribution network operator, but should the need arise, you can quickly find out which DNO covers Sutton in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Sutton

The electricity distribution network operator for Sutton is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Sutton

There are no power plants within a 10 mile radius of Sutton.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Sutton

If you've ever wondered which municipalities are close to Sutton, in the table below you can see the five closest municipalities to Sutton.

Closest five municipalities to Sutton
Municipality Distance from Sutton
Prickwillow 0.28 miles
Queen Adelaide 0.28 miles
River Bank 0.28 miles
Soham 0.28 miles
Wicken 0.28 miles