Your Complete Guide to Utilities in Sway

If you just moved and have some questions about Sway? Our utilities guide to Sway is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Sway water and sewerage. Keep reading to learn everything about utilities in Sway.

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About Sway, Hampshire

Sway SO41 has a population of 2,421 and is located in the county of Hampshire. Hampshire has a population of 1,844,245 people.

Who supplies my water in Sway?

Sway water services are provided by Bournemouth Water. In the table below are the contact numbers for Bournemouth Water, and Southern Water:

How to reach your water providers in Sway

Calling a phone number for Bournemouth Water or Southern Water is one of many options to deal with your Sway water issues.

Bournemouth Water phone numbers

In the table below we have listed the main phone numbers for Bournemouth Water general enquiries and emergencies.

Bournemouth Water telephone number Bournemouth Water Emergency telephone number
01202 590 059 01202 590 059
Mon to Fri 8am to 6pm, Sat 9am to 1pm, Emergencies 24/7/365

Southern Water phone numbers

In the table below we have listed the main phone numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Write to Bournemouth Water or Southern Water

You can also get in touch with Bournemouth Water or Southern Water, by composing a letter or sending an email. You can even send your message through the Bournemouth Water or Southern Water website.

Bournemouth Water

If you prefer to write a letter to Bournemouth Water can do so by writing to the Bournemouth Water address below:

Bournemouth Water Address
George Jessel House, Francis Avenue
BH11 8NX

Customers that would rather email Bournemouth Water, you can use the email address below:

Bournemouth Water Email Address
[email protected]

Southern Water

If you prefer to write a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564

Customers that would rather email Southern Water, you can use the email address below:

Southern Water Email Address
[email protected]
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Water rates in Sway

Water bill in Sway

Water rates in Sway are based on if your home has a water meter or not. It's easy to find out if your Sway water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Sway water rates will have a meter number listed on their water bills.

Metered Customers in Sway

Customers who have a water meter installed at their Sway home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Bournemouth Water or Southern Water. While the variable charges cover the usage at your Sway home.

Unmetered Customers in Sway

Customers who don't have a meter at their Sway home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Sway home.

The rate unmetered customers pay for water in Sway is going to be based on the rateable value of your home. The rateable value part of your Sway water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, installing a water meter at your Sway may save you money.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Sway?

The average water bill Sway residents are billed varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Annual Water Bill
Bournemouth Water £11.83 £142
Southern Water £14.25 £171

How do I pay my Sway water bill?

You will first need to register with Bournemouth Water or Southern Water. After you register your details with Bournemouth Water or Southern Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Sway bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Bournemouth Water or Southern Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Sway?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Sway SO41, your water suppliers are Bournemouth Water and Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Sway Water Frequently Asked Questions

Below we have answered some common questions that customers in Sway have about their water supply.

Frequently Asked Questions About Water in Sway

Is the tap water in Sway safe to drink?

Yes! It's safe to drink the tap water in Sway. You can rest assured that Sway water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Sway water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Sway water to make it drinkable.

Where does the water in Sway come from?

There are three main sources of water that supply Sway:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Sway

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Sway is over 276ppm, this means the water in Sway is rated as very hard water.

What does this mean?

The clean water supply to your home in Sway contains slightly elevated levels of minerals that cause hard water. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Sway.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Sway No Water

If there isn't any running water in your Sway home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Sway.

If there is no water at your Sway home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Sway.

If you don't have any cold water, not even a trickle, contact Bournemouth Water or Southern Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Bournemouth Water or Southern Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Bournemouth Water or Southern Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Sway water leak or flooding

Sway water problems might include anything from a leak, a burst water main, or flooding in your Sway home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Sway property, you must do one of the following as soon as possible:

  1. Ring Bournemouth Water or Southern Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Bournemouth Water or Southern Water website and fill out the online form.

Why does the water in Sway taste strange?

If you notice a change in taste or smell with your Sway water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Sway water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Sway water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Bournemouth Water or Southern Water using the contact information above.

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Broadband Speed in Sway SO41

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The speed of your internet connection at your Sway home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test how fast your internet is and find out how it compares to the average connection speed for Sway with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Sway Average Download Speed Sway Average Upload Speed
45.60 Mbps 9.20 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Sway. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas it is the only means of connection available.

Things to consider when picking a broadband provider in Sway?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've covered four main points worth considering before picking a broadband provider in Sway.


The first point to bear in mind when picking a broadband provider in Sway is the issue of availability. The majority of homes in Sway should have access to fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What are the different types of connection in Sway?

  • Fibre broadband
    • This is fastest connection that's currently available in Sway
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Sway homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Sway.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Sway.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Sway broadband price

Sway broadband bill

You should also think about the price you pay for broadband in Sway. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price can quickly increase. We recommend you double check the fine print of the deal before you commit to a broadband connection in Sway. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike which affects millions of BT customers.

Sway Broadband Reliability

How reliable the broadband is in Sway must also be considered, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Sway home is going to be important.

Sway broadband customer service

Finally, the technical support for your Sway broadband connection is of utmost importance. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a high level of customer support that can deal with your problem efficiently and quickly is definitely something worth considering when selecting an internet provider in Sway.


Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Sway have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Sway?

The average speed of broadband in Sway is:

Sway Average Download Speed Sway Average Upload Speed
45.60 Mbps 9.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Sway, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Sway home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on how you will use the internet. Have a look at the following table for a rough guide to what sort of download speed you should take when getting connected in Sway.

Frequent internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

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What's the landline area code in Sway

Corded telephone area code Sway

The telephone dialling code, sometimes called the area code, for Sway is 01806. If you're calling somebody in Sway, and you are in a different area, you will need to add 01806 to the number you're calling.

How much does an 01806 Sway call cost?

If you have calls included with your mobile or landline tariff, then the call cost will probably be included in that tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, we recommend getting in touch with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Sway

Residents of Sway are able to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas is maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Sway home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Sway distribution network operator, but if you do, you can find the distribution network operator for Sway right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Sway

The electricity distribution network operator for Sway is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email [email protected]
Address Inveralmond House, 200 Dunkeld Road
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Sway

There are no power plants within a 10 mile radius of Sway.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Sway

You might be wondering which municipalities are within reach of Sway, in the table below you can see the five nearest towns and cities to Sway.

Closest five municipalities to Sway
Municipality Distance from Sway
Milford-on-Sea -
Pennington -
Boldre -
Beaulieu 4.26 miles
Freshwater 4.88 miles