Utilities in <u>Thatcham

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Your Complete Guide to Utilities in Thatcham

If you just moved and have some questions about Thatcham? Our comprehensive utilities guide to Thatcham will help you to find out everything about broadband, area codes, power generation and energy distributors, and Thatcham water and sewerage. Keep reading to learn everything about utilities in Thatcham.

About Thatcham, Berkshire

Thatcham RG19 has a population of 26,017 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Thatcham?

Thatcham water utilities are supplied by Southern Water. In the table below are the contact numbers for Southern Water, and Thames Water:

Getting in touch with your water suppliers for Thatcham

Speaking to an advisor at Southern Water or Thames Water is one of many options to talk about your Thatcham water account.

Southern Water phone numbers

Below, you can find the principal phone numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365
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Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Southern Water or Thames Water

Additionally, you can communicate with Southern Water or Thames Water, you have the choice of posting a letter or sending an email. You can even send your message through the Southern Water or Thames Water website.

Southern Water

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you can use the email address below:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Thatcham

Water bill in Thatcham

Water rates in Thatcham will vary depending on if your home has a water meter or not. You can easily check if your Thatcham water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Thatcham water rates will have a meter number listed on their water bills.

Metered Customers in Thatcham

Customers with a water meter at their Thatcham house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Southern Water or Thames Water. While the variable charges cover the usage at your Thatcham home.

Unmetered Customers in Thatcham

Customers without a meter at their Thatcham home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Thatcham home.

The rate unmetered customers pay for water in Thatcham is based on the rateable value of your home. The rateable value of your Thatcham water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Thatcham could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Thatcham?

The average water bill Thatcham residents are billed varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Thatcham water bill?

First, you must sign up and register with Southern Water or Thames Water. Once you've registered an account with Southern Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Thatcham bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Southern Water or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Thatcham?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Thatcham RG19, your water suppliers are Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Thatcham Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Thatcham have about their water supply.

Frequently Asked Questions About Water in Thatcham

Is the tap water in Thatcham safe to drink?

Yes! It's safe to drink the tap water in Thatcham. You can rest assured that Thatcham water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Thatcham water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Thatcham water to make it drinkable.

Where does the water in Thatcham come from?

There are three main sources of water that supply Thatcham:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Thatcham

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Thatcham is more than 276ppm, this means the water in Thatcham is rated as very hard water.

What does this mean?

The clean water supply to your home in Thatcham contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

Adding a softener to the water is recommended in Thatcham.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Thatcham No Water

If you have no water in your Thatcham home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Thatcham.

If there is no water at your Thatcham home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Thatcham.

If you don't have any cold water, not even a trickle, contact Southern Water or Thames Water for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Southern Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Southern Water or Thames Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Thatcham water leak or flooding

Thatcham water problems might include anything from a burst water main or flooding, to a leak in your Thatcham home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Thatcham property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Southern Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Southern Water or Thames Water website and fill in the form to report the problem.

Why does the water in Thatcham taste strange?

If you notice a change in taste or smell with your Thatcham water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Thatcham water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Thatcham water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Southern Water or Thames Water on the contact details above.

Broadband in Thatcham RG19

Thatchaminternet connected globe

The speed of your broadband connection at your Thatcham home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see if it matches the average internet speed in Thatcham with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Thatcham Average Download Speed Thatcham Average Upload Speed
82.17 Mbps 22.80 Mbps
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The internet connection type you have can affect your download and upload speed in Thatcham. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection currently available.

What to look for when picking a broadband provider in Thatcham?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. So picking the right internet provider could feel daunting. To ease the pressure, let's take a look at the top four points to think about when picking a broadband provider in Thatcham.

Availability

The first point to bear in mind whilst picking a broadband provider in Thatcham is what's available. Most homes in Thatcham should have access to fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Thatcham?

  • Fibre broadband
    • This is the fastest type of connection you can get in Thatcham
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Thatcham homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Thatcham.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Thatcham.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Thatcham broadband cost

Thatcham broadband bill

You should also think about the monthly cost of broadband in Thatcham. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the small print of the offer when you sign up for a broadband connection in Thatcham. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike which affects millions of BT customers.

Thatcham Broadband Reliability

How reliable the broadband is in Thatcham also needs consideration, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Thatcham home is something to think about.

Thatcham broadband customer service

Finally, the customer support of your Thatcham broadband internet is really important. You might never need to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that is able to solve your issue quickly and efficiently should be considered when selecting an internet provider in Thatcham.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Thatcham ask about their broadband.

Broadband FAQs

How fast is the broadband in Thatcham?

The average speed of broadband in Thatcham is:

Thatcham Average Download Speed Thatcham Average Upload Speed
82.17 Mbps 22.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Thatcham, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Thatcham home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Have a look at the following table for a rough guide to what sort of download speed you should pick when getting connected in Thatcham.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the landline area code in Thatcham

Corded telephone area code Thatcham

The telephone dialling code, sometimes called the area code, for Thatcham is 01806. If you're calling somebody in Thatcham, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Thatcham call cost?

If calls are included with your landline or mobile tariff, then the call cost will probably be included with your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus the call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Thatcham

Residents in Thatcham can choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Thatcham home to the gas and electricity networks.

More often than not you won't need to speak to the Thatcham distribution network operator, but if you do, you can find the distribution network operator for Thatcham below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Thatcham

The electricity distribution network operator for Thatcham is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Thatcham

There are no power plants within a 10 mile radius of Thatcham.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Close By Thatcham

If you've ever wondered which municipalities are within reach of Thatcham, in the below table you will find the closest five municipalities to Thatcham.

Closest five municipalities to Thatcham
Municipality Distance from Thatcham
Chieveley 2.22 miles
Yattendon 2.64 miles
Hermitage 2.64 miles
Hampstead Norreys 2.64 miles
Newbury 3.07 miles