Utilities in <u>The Hoe

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Your Complete Guide to Utilities in The Hoe

If you just moved and have some questions about The Hoe? Our utilities guide to The Hoe will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and The Hoe water and sewerage. Keep reading to learn everything about utilities in The Hoe.

About The Hoe, Devon

The Hoe PL1 is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in The Hoe?

The Hoe water services are supplied by South West Water. In the table below are the contact numbers for South West Water:

How to reach your water provider in The Hoe

Ringing a contact number for South West Water is one of many options to deal with your The Hoe water account.

In the table below you will find the telephone numbers for South West Water general enquiries and emergencies.

South West Water phone number South West Water Emergency phone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

Additionally, you can communicate with South West Water, either by email or with a letter in the post. You can also submit your request on the South West Water website.

If you prefer to write a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Cost of water in The Hoe

Water bill in The Hoe

Water rates in The Hoe depend on whether your home has a water meter or not. It's easy to find out if your The Hoe water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered The Hoe water rates will have a meter number listed on their water bills.

Metered Customers in The Hoe

Customers who have a water meter installed at their The Hoe home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges are for the consumption at your The Hoe home.

Unmetered Customers in The Hoe

Customers without a meter at their The Hoe home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your The Hoe home.

As an unmetered customer, the rate you pay for water in The Hoe is based on the rateable value of your home. The rateable value part of your The Hoe water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, installing a water meter at your The Hoe could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in The Hoe?

The average water bill The Hoe residents are being charged is £18.17 per month, which is £218 per year.

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How do I pay my The Hoe water bill?

First, you must sign up and register with South West Water. After you register your details with South West Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your The Hoe bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your South West Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in The Hoe?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in The Hoe PL1, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

The Hoe Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in The Hoe have about their water supply.

Frequently Asked Questions About Water in The Hoe

Is the tap water in The Hoe safe to drink?

Yes! You can drink the tap water in The Hoe. You can rest assured that The Hoe water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored The Hoe water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter The Hoe water to make it drinkable.

Where does the water in The Hoe come from?

There are three main sources of water that supply The Hoe:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in The Hoe

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in The Hoe is fewer than 60ppm, that means the water hardness in in The Hoe is rated as soft water.

What does this mean?

The clean water supply to your home in The Hoe contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in The Hoe.

The Hoe No Water

If you don't have any running water in your The Hoe home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting The Hoe.

If there is no water at your The Hoe home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting The Hoe.

If you don't have any cold water, not even a trickle, contact South West Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the South West Water website for any information explaining why you have no water.
  2. Check the Twitter account of South West Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

The Hoe water leak or flooding

The Hoe water problems can include anything from a burst water main or flooding, to a leak in your The Hoe home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your The Hoe property, you need to do one of the following as quickly as you can:

  1. Ring South West Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the South West Water website and complete the online form to report the issue.

Why does the water in The Hoe taste strange?

If you notice a change in taste or smell with your The Hoe water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the The Hoe water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to The Hoe water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with South West Water via the contact channels listed above.

Broadband in The Hoe PL1

The Hoeinternet connected globe

The speed of your internet connection at your The Hoe home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see how it compares to the average broadband speed for The Hoe with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

The Hoe Average Download Speed The Hoe Average Upload Speed
88.55 Mbps 12.50 Mbps
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The type of internet connection you have can affect the speed you get at your home in The Hoe. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection available.

What to look for when choosing an internet provider in The Hoe?

In 2022, the internet is about as important as any other utility, maybe even more important. So picking the right internet provider might seem daunting at first. Worry not, we've covered four main points that you should consider when choosing an internet provider in The Hoe.

Availability

The first thing to consider whilst choosing an internet provider in The Hoe is the availability. The majority of homes in The Hoe should have access to fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

How can I connect to the internet in The Hoe?

  • Fibre broadband
    • This is the fastest type of connection you can get in The Hoe
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of The Hoe homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of The Hoe.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in The Hoe.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

The Hoe broadband price

The Hoe broadband bill

Another important consideration is how much it costs for the broadband in The Hoe. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the terms and conditions of the deal before you sign up to a internet connection in The Hoe. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

The Hoe Broadband Reliability

The reliability of broadband in The Hoe should also be considered, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your The Hoe home is something to think about.

The Hoe broadband technical support

Our final tip, the customer service of your The Hoe broadband internet is extremely important. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises then having solid customer service that is able to solve your issue in a fast and efficient manner is definitely something worth considering when selecting an internet provider in The Hoe.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in The Hoe have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in The Hoe?

The average broadband speed in The Hoe is:

The Hoe Average Download Speed The Hoe Average Upload Speed
88.55 Mbps 12.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in The Hoe, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your The Hoe home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of houses in the UK .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Check out the table below to find out the kind of broadband speed you should take when signing up for broadband in The Hoe.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in The Hoe

Corded telephone area code The Hoe

The telephone dialling code, sometimes called the area code, for The Hoe is 01806. When making a call to someone in The Hoe, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 The Hoe call cost?

If you have calls included with your landline or mobile tariff, the cost of the call should be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, please check with your provider before calling to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in The Hoe

Residents of The Hoe are free to choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas is distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your The Hoe home to the gas and electricity networks.

Most of the time you will never need to ever contact the The Hoe distribution network operator, but if you do, you can find the distribution network operator for The Hoe below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for The Hoe

The electricity distribution network operator for The Hoe is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near The Hoe

There are no power plants within a 10 mile radius of The Hoe.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Close By The Hoe

Perhaps you're wondering which towns and cities are nearby The Hoe, in the table below you can see the five closest municipalities to The Hoe.

Closest five municipalities to The Hoe
Municipality Distance from The Hoe
Millbridge -
Devonport -
Plymouth -
Laira 0.87 miles