Utilities in <u>Theale

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Your Complete Guide to Utilities in Theale

If you've moved and have questions about Theale? Our complete guide to utilities in Theale is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Theale water and sewerage. Keep reading to learn everything about utilities in Theale.

About Theale, Berkshire

Theale RG7 has a population of 2,835 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Theale?

Theale water services are provided by South East Water. Below are the main phone numbers for South East Water, Southern Water, and Thames Water:

How to get in touch with the water suppliers in Theale

Calling a phone number for South East Water, Southern Water or Thames Water is just one method of contact to discuss your Theale water issues.

South East Water phone numbers

In the table below you will find the phone numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water phone numbers

In the table below you will find the phone numbers for Southern Water general enquiries and emergencies.

Southern Water phone number Southern Water Emergency phone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water phone numbers

In the table below you will find the phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for South East Water, Southern Water, Thames Water, or is just one method of contact to discuss your Theale water issues.

Write to South East Water, Southern Water or Thames Water

Additionally, you can communicate with South East Water, Southern Water or Thames Water, either by email or with a letter in the post. You can also submit your request on the South East Water, Southern Water or Thames Water website.

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you want to email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Theale

Water bill in Theale

Water rates in Theale are based on if your home has a water meter or not. You can easily find out whether your Theale water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Theale water rates will have a meter number listed on their water bills.

Metered Customers in Theale

Customers that have a water meter at their Theale house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of South East Water, Southern Water, or Thames Water. While the variable charges cover the usage at your Theale home.

Unmetered Customers in Theale

Customers without a meter at their Theale home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Theale home.

Water rates for unmetered customers in Theale is based on the rateable value of your home. The rateable value of your Theale water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, installing a water meter at your Theale could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Theale?

The average water bill Theale residents are charged varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Annual Water Bill
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Theale water bill?

First, you must sign up and register with South East Water, Southern Water, or Thames Water. After you register your details with South East Water, Southern Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Theale bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your South East Water, Southern Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Theale?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Theale RG7, your water suppliers are South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Theale Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Theale have about their water supply.

Frequently Asked Questions About Water in Theale

Is tap water in Theale safe to drink?

Yes! You can drink the tap water in Theale. You can rest assured that Theale water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Theale water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Theale water to make it drinkable.

Where does the water in Theale come from?

There are three main sources of water that supply Theale:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Theale

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Theale is more than 276ppm, this means the water in Theale is rated as very hard water.

What does this mean?

The water supply to your home in Theale contains slightly elevated levels of minerals that cause hard water. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Theale.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Theale No Water

If you don't have any running water in your Theale home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Theale.

If there is no water at your Theale home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Theale.

If you don't have any cold water, not even a trickle, contact South East Water, Southern Water, or Thames Water for advice. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the South East Water, Southern Water, or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of South East Water, Southern Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Theale water leak or flooding

Theale water problems could be anything from a burst water main or flooding, to a leak in your Theale home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Theale property, you should try to do one of the following as long as it's safe to do so:

  1. Contact South East Water, Southern Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the South East Water, Southern Water, or Thames Water website and fill out the online form.

Why does the water in Theale taste strange?

If you notice a change in taste or smell with your Theale water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Theale water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Theale water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with South East Water, Southern Water, or Thames Water using the contact information above.

Broadband in Theale RG7

Thealeinternet connected globe

The speed of your internet connection at your Theale home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test how fast your internet is and see how it compares to the average broadband speed for Theale with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Theale Average Download Speed Theale Average Upload Speed
85.05 Mbps 22.17 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Theale. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas this type of connection is the only one that's available.

Things to consider when choosing an internet provider in Theale?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. So picking the right internet provider might seem daunting at first. Worry not, let's take a look at the top four points that you should consider when choosing an internet provider in Theale.

Availability

The first thing you need to think about before choosing an internet provider in Theale is the issue of availability. Whilst many homes in Theale should have access to fibre or 'superfast' connections, customers who live in a rural location may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Theale?

  • Fibre broadband
    • This is fastest connection that's currently available in Theale
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Theale homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Theale.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Theale.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Theale broadband cost

Theale broadband bill

Another important consideration is the price you pay for broadband in Theale. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal before you sign up to a broadband connection in Theale. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Theale Broadband Reliability

The reliability of the broadband connection is in Theale must also be considered, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

Then in our freetime we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Theale home is going to be important.

Theale broadband technical support

Finally, the customer service of your Theale broadband internet is extremely important. Hopefully you shouldn't have to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that deals with your query efficiently and quickly is a strong plus when selecting an internet provider in Theale.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Theale have about broadband internet.

Broadband FAQs

What's the average broadband speed in Theale?

The average speed of broadband in Theale is:

Theale Average Download Speed Theale Average Upload Speed
85.05 Mbps 22.17 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Theale, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Theale house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Check out the table below for a general idea what sort of download speed you should pick when signing up for broadband in Theale.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone area code for Theale

Corded telephone area code Theale

The telephone area code, sometimes called the landline dialling code, for Theale is 01806. If you're calling somebody in Theale, and you are not in the same area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Theale call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call will probably be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Theale

Residents in Theale are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Theale home to the gas network and electricity grid.

More often than not you won't need to speak to the Theale distribution network operator, but should the need arise, you can find the distribution network operator for Theale below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Theale

The electricity distribution network operator for Theale is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Theale

There are no power plants within a 10 mile radius of Theale.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Theale

Perhaps you're wondering which towns and cities are nearby Theale, in the below table you will find the five closest municipalities to Theale.

Closest five municipalities to Theale
Municipality Distance from Theale
Burghfield Common -
Bradfield -
Aldermaston -
Mortimer -
Brimpton 3.24 miles