Utilities in <u>Theydon Bois

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A Complete Guide to Utilities in Theydon Bois

If you've moved and have questions about Theydon Bois? Our utilities guide to Theydon Bois is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Theydon Bois water and sewerage. Keep reading to learn everything about utilities in Theydon Bois.

About Theydon Bois, Essex

Theydon Bois CM16 has a population of 3,829 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Theydon Bois?

Theydon Bois water services are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, and Thames Water:

How to get in touch with the water suppliers in Theydon Bois

Calling a phone number for Affinity Water or Thames Water is just one method of contact to deal with your Theydon Bois water issues.

Affinity Water phone numbers

In the table below you will find the phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water phone numbers

In the table below you will find the phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

Additionally, you can communicate with Affinity Water or Thames Water, either by email or with a letter in the post. You can also send your request via the Affinity Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Theydon Bois

Water bill in Theydon Bois

Water rates in Theydon Bois depend on whether your home has a water meter or not. You can easily find out whether your Theydon Bois water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Theydon Bois water rates will have a meter number listed on their water bills.

Metered Customers in Theydon Bois

Customers that have a water meter at their Theydon Bois property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your Theydon Bois home.

Unmetered Customers in Theydon Bois

Customers without a meter at their Theydon Bois home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Theydon Bois home.

The rate unmetered customers pay for water in Theydon Bois will be based on the rateable value of your home. The rateable value calculation of your Theydon Bois water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Theydon Bois may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Theydon Bois?

The average water bill Theydon Bois residents are billed varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Theydon Bois water bill?

First of all, you will need to register with Affinity Water or Thames Water. After you've registered with Affinity Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Theydon Bois bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Theydon Bois?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Theydon Bois CM16, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Theydon Bois Water Frequently Asked Questions

Below we have answered some common questions that customers in Theydon Bois have about their water supply.

Frequently Asked Questions About Water in Theydon Bois

Is the tap water in Theydon Bois safe to drink?

Yes! You can drink the tap water in Theydon Bois. You can rest assured that Theydon Bois water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Theydon Bois water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Theydon Bois water to make it drinkable.

Where does the water in Theydon Bois come from?

There are three main sources of water that supply Theydon Bois:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Theydon Bois

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Theydon Bois is over 201ppm, that makes the water hardness in Theydon Bois is rated as hard water.

What does this mean?

The water supply to your home in Theydon Bois contains slightly elevated levels of minerals that cause hard water. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Theydon Bois.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Theydon Bois No Water

If you don't have any running water in your Theydon Bois home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Theydon Bois.

If there is no water at your Theydon Bois home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Theydon Bois.

If you don't have any cold water, not even a trickle, contact Affinity Water or Thames Water for advice. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Theydon Bois water leak or flooding

Theydon Bois water problems might include anything from flooding or a leak, to a burst water main in your Theydon Bois home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Theydon Bois property, you should try to do one of the following as long as it's safe to do so:

  1. Call Affinity Water or Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Affinity Water or Thames Water website and complete the online form to report the issue.

Why does the water in Theydon Bois taste strange?

If you find the taste or smell is different with your Theydon Bois water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Theydon Bois water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Theydon Bois water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water or Thames Water via the contact channels listed above.

Internet in Theydon Bois CM16

Theydon Boisinternet connected globe

The broadband speed you get at your Theydon Bois home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test how fast your internet is and find out how it compares to the average connection speed for Theydon Bois with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Theydon Bois Average Download Speed Theydon Bois Average Upload Speed
60.05 Mbps 13.85 Mbps
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The type of internet connection you have can affect your download and upload speed in Theydon Bois. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas this type of connection is the only one available.

Things to consider when choosing an internet provider in Theydon Bois?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. So picking the right internet provider might seem daunting at first. Don't worry, we've covered four main points that you should consider when choosing an internet provider in Theydon Bois.

Availability

The first point to bear in mind whilst choosing an internet provider in Theydon Bois is the availability. Whilst many homes in Theydon Bois can take advantage of fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Theydon Bois?

  • Fibre broadband
    • This is the fastest type of connection you can get in Theydon Bois
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Theydon Bois homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Theydon Bois.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Theydon Bois.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Theydon Bois broadband value for money

Theydon Bois broadband bill

You also need to consider how much it costs for the broadband in Theydon Bois. You will see many broadband providers are offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the fine print of the deal before you commit to a broadband connection in Theydon Bois. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Theydon Bois Broadband Reliability

How reliable the broadband is in Theydon Bois should also be considered, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work is a priority.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Theydon Bois home is going to be important.

Theydon Bois broadband technical support

Finally, the customer service of your Theydon Bois broadband internet is extremely important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that is able to solve your issue in a fast and efficient manner is a strong plus when you choose a broadband provider in Theydon Bois.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Theydon Bois have about broadband internet.

Broadband Internet FAQs

How fast is the broadband in Theydon Bois?

The average speed of broadband in Theydon Bois is:

Theydon Bois Average Download Speed Theydon Bois Average Upload Speed
60.05 Mbps 13.85 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Theydon Bois, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Theydon Bois house. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Have a look at the following table for a rough guide to what sort of download speed you should choose for a broadband service in Theydon Bois.

Usual Internet habits Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Theydon Bois

Corded telephone area code Theydon Bois

The telephone dialling code, sometimes called the area code, for Theydon Bois is 01992. If you call someone in Theydon Bois, and you are not in the same area, you will need to add 01992 to the number you'd like to call.

How much does an 01992 Theydon Bois call cost?

If you have calls included with your mobile or landline tariff, the cost of the call will probably be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Theydon Bois

People living in Theydon Bois can choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Theydon Bois home to the electricity grid and gas networks.

More often than not you won't need to contact the Theydon Bois distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Theydon Bois right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Theydon Bois

The electricity distribution network operator for Theydon Bois is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Theydon Bois

There are no power plants within a 10 mile radius of Theydon Bois.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Close By Theydon Bois

Perhaps you're wondering which towns and cities are close to Theydon Bois, in the table below you can see the five closest municipalities to Theydon Bois.

Closest five municipalities to Theydon Bois
Municipality Distance from Theydon Bois
High Beach 2.83 miles
Waltham Abbey 2.97 miles
Stapleford Abbotts 3.29 miles
Abridge 3.29 miles