Utilities in <u>Thornbury

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Your Complete Guide to Utilities in Thornbury

Are you moving and want to know more about Thornbury? Our utilities guide to Thornbury will help you to find out everything about broadband, area codes, power generation and energy distributors, and Thornbury water and sewerage. Keep reading to learn everything about utilities in Thornbury.

About Thornbury, West Yorkshire

Thornbury BD3 has a population of 11,687 and is located in the county of West Yorkshire. West Yorkshire has a population of 2,320,214 people.

Who supplies my water in Thornbury?

Thornbury water services are provided by Yorkshire Water. Below are the main phone numbers for Yorkshire Water:

How to reach your water provider in Thornbury

Speaking to an advisor at Yorkshire Water is one of many contact methods to deal with your Thornbury water account.

In the table below we have listed the main telephone numbers for Yorkshire Water general enquiries and emergencies.

Yorkshire Water telephone number Yorkshire Water Emergency telephone number
0345 124 2424 0800 573 553
Mon-Fri 8am-6pm, Sat 9am-5pm, Emergencies 24/7/365
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Write to Yorkshire Water

You can also get in touch with Yorkshire Water, by composing a letter or sending an email. You can even send your message through the Yorkshire Water website.

If you prefer to write a letter to Yorkshire Water can do so by writing to the Yorkshire Water address below:

Yorkshire Water Address
Western House, Halifax Road
Bradford
BD6 2SZ

Cost of water in Thornbury

Water bill in Thornbury

Water rates in Thornbury are based on if your home has a water meter or not. It's easy to find out if your Thornbury water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Thornbury water rates will have a meter number listed on their water bills.

Metered Customers in Thornbury

Customers who have a water meter installed at their Thornbury house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Yorkshire Water. While the variable charges cover the usage at your Thornbury home.

Unmetered Customers in Thornbury

Customers that don't have a water meter at their Thornbury home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Thornbury home.

As an unmetered customer, the rate you pay for water in Thornbury is going to be based on the rateable value of your home. The rateable value of your Thornbury water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, having a water meter installed at your Thornbury might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Thornbury?

The average water bill Thornbury residents are billed is £15.50 monthly, which works out at £186 a year.

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How do I pay my Thornbury water bill?

First, you must sign up and register with Yorkshire Water. After you register your details with Yorkshire Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Thornbury bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Yorkshire Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Thornbury?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Thornbury BD3, your water supplier is Yorkshire Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Thornbury Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Thornbury have about their water supply.

Frequently Asked Questions About Water in Thornbury

Is tap water in Thornbury safe to drink?

Yes! It's safe to drink the tap water in Thornbury. You can rest assured that Thornbury water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Thornbury water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Thornbury water to make it drinkable.

Where does the water in Thornbury come from?

There are three main sources of water that supply Thornbury:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Thornbury

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Thornbury is fewer than 60ppm, this means the water in in Thornbury is rated as soft water.

What does this mean?

The water being supplied to your home in Thornbury contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances which means they should last longer.

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You don't need to add a water softener to the water in Thornbury.

Thornbury No Water

If there isn't any running water in your Thornbury home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Thornbury.

If there is no water at your Thornbury home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Thornbury.

If you don't have any cold water, not even a trickle, contact Yorkshire Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Yorkshire Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Yorkshire Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Thornbury water leak or flooding

Thornbury water problems can include anything from a leak, a burst water main, or flooding in your Thornbury home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Thornbury property, you need to do one of the following as quickly as you can:

  1. Ring Yorkshire Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Yorkshire Water website and fill in the form to report the problem.

Why does the water in Thornbury taste strange?

If you find the taste or smell is different with your Thornbury water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Thornbury water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Thornbury water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Yorkshire Water using the contact information above.

Broadband in Thornbury BD3

Thornburyinternet connected globe

The speed of your internet connection at your Thornbury home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and see if it matches the average internet speed in Thornbury with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Thornbury Average Download Speed Thornbury Average Upload Speed
89.35 Mbps 20.30 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Thornbury. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it's the only type of internet connection available.

What to look for when picking a broadband provider in Thornbury?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've covered four main points worth considering before picking a broadband provider in Thornbury.

Availability

The first point to bear in mind whilst picking a broadband provider in Thornbury is the issue of availability. The majority of homes in Thornbury should have access to fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Thornbury?

  • Fibre broadband
    • This is the fastest available internet connection in Thornbury
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Thornbury homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Thornbury.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Thornbury.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Thornbury broadband cost

Thornbury broadband bill

Another important consideration is the price you pay for broadband in Thornbury. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the small print of the offer when you sign up for a internet service in Thornbury. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike which affects millions of BT customers.

Thornbury Broadband Reliability

The reliability of broadband in Thornbury must also be considered, with many of us working from home on a part-time or full-time basis, we need to have a reliable internet connection to keep up to date with work your work is really important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Thornbury home is something to think about.

Thornbury broadband customer service

Our final tip, the technical support for your Thornbury broadband connection is of utmost importance. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue efficiently and quickly is definitely something worth considering when selecting an internet provider in Thornbury.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Thornbury have about their internet connection.

Broadband FAQs

What's the average broadband speed in Thornbury?

The average speed of broadband in Thornbury is:

Thornbury Average Download Speed Thornbury Average Upload Speed
89.35 Mbps 20.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Thornbury, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Thornbury house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Have a look at the following table for a rough guide to what sort of download speed you should pick when signing up for broadband in Thornbury.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone area code for Thornbury

Corded telephone area code Thornbury

The telephone dialling code, sometimes called the area code, for Thornbury is 01806. If you're calling somebody in Thornbury, and you're located in a different region, you should add 01806 before the number you're trying to call.

How much does an 01806 Thornbury call cost?

If you have calls included with your landline or mobile tariff, then the call cost should be included in that tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, we recommend getting in touch with your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Thornbury

Residents in Thornbury are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Thornbury home to the electricity grid and gas networks.

Most of the time you will never need to ever contact the Thornbury distribution network operator, but should the need arise, you can quickly find out which DNO covers Thornbury in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Thornbury

The electricity distribution network operator for Thornbury is Northern Powergrid - Yorkshire. You can find the Northern Powergrid - Yorkshire contact details in the table below:

Northern Powergrid - Yorkshire Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 375 675
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Thornbury

There are no power plants within a 10 mile radius of Thornbury.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Thornbury

You might be wondering which municipalities are within reach of Thornbury, in the table below you can see the five nearest towns and cities to Thornbury.

Closest five municipalities to Thornbury
Municipality Distance from Thornbury
Barkerend -
Fagley 0.76 miles
Little Germany 0.88 miles
Bradford city centre 0.88 miles