Utilities in <u>Thorney

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Your Complete Guide to Utilities in Thorney

If you just moved and have some questions about Thorney? Our utilities guide to Thorney is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Thorney water and sewerage. Keep reading to learn everything about utilities in Thorney.

About Thorney, Berkshire

Thorney SL0 has a population of 1,745 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Thorney?

Thorney water utilities are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, and Thames Water:

Getting in touch with your water suppliers for Thorney

Ringing a contact number for Affinity Water or Thames Water is one of many options to deal with your Thorney water issues.

Affinity Water contact numbers

Below, you can find the principal contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water contact numbers

Below, you can find the principal contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also get in touch with Affinity Water or Thames Water, you have the choice of posting a letter or sending an email. You can even send your message through the Affinity Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Thorney

Water bill in Thorney

Water rates in Thorney depend on whether your home has a water meter or not. You can easily check if your Thorney water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Thorney water rates will have a meter number listed on their water bills.

Metered Customers in Thorney

Customers who have a water meter installed at their Thorney house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. Whilst the variable charges are for the consumption at your Thorney home.

Unmetered Customers in Thorney

Customers who don't have a meter at their Thorney home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Thorney home.

Water rates for unmetered customers in Thorney is based on the rateable value of your home. The rateable value calculation of your Thorney water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Thorney could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Thorney?

The average water bill Thorney residents are billed can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Thorney water bill?

You will first need to register with Affinity Water or Thames Water. After you register your details with Affinity Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Thorney bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Thorney?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Thorney SL0, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Thorney Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Thorney have about their water supply.

Frequently Asked Questions About Water in Thorney

Is water from the tap in Thorney safe to drink?

Yes! You can drink the tap water in Thorney. You can rest assured that Thorney water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Thorney water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Thorney water to make it drinkable.

Where does the water in Thorney come from?

There are three main sources of water that supply Thorney:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Thorney

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Thorney is over 276ppm, this means the water in Thorney is rated as very hard water.

What does this mean?

The water supply to your home in Thorney contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

Adding a softener to the water is recommended in Thorney.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Thorney No Water

If you have no water in your Thorney home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Thorney.

If there is no water at your Thorney home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Thorney.

If there is no cold water, not even a trickle, contact Affinity Water or Thames Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Affinity Water or Thames Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Affinity Water or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Thorney water leak or flooding

Thorney water problems could be anything from a burst water main or flooding, to a leak in your Thorney home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Thorney property, you must do one of the following as soon as possible:

  1. Ring Affinity Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Affinity Water or Thames Water website and fill out the online form.

Why does the water in Thorney taste strange?

If you find the taste or smell is different with your Thorney water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Thorney water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Thorney water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Affinity Water or Thames Water via the contact channels listed above.

Broadband Speed in Thorney SL0

Thorneyinternet connected globe

The speed of your internet connection at your Thorney home depends on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see if it matches the average connection speed for Thorney with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Thorney Average Download Speed Thorney Average Upload Speed
92.20 Mbps 25.90 Mbps
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The internet connection type you have can affect the speed you get at your home in Thorney. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection available.

Things to consider when choosing an internet provider in Thorney?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've covered four main points to think about when choosing an internet provider in Thorney.

Availability

The first thing to consider when choosing an internet provider in Thorney is the availability. Most homes in Thorney can take advantage of fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Thorney?

  • Fibre broadband
    • This is the fastest available internet connection in Thorney
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Thorney homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Thorney.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Thorney.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Thorney broadband value for money

Thorney broadband bill

Another important consideration is how much it costs for the broadband in Thorney. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price can quickly increase. It's important to read the small print of the offer before you commit to a internet service in Thorney. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike that has affected millions of customers.

Thorney Broadband Reliability

The reliability of broadband in Thorney also needs consideration, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Thorney home is going to be important.

Thorney broadband technical support

Lastly, the customer support of your Thorney broadband connection is really important. You might never need to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that can deal with your problem in a fast and efficient manner should be considered when you choose a broadband provider in Thorney.

Broadband FAQ

Below we've answered some our the most common questions that customers in Thorney have about their internet connection.

Broadband FAQs

What's the average broadband speed in Thorney?

The average broadband speed in Thorney is:

Thorney Average Download Speed Thorney Average Upload Speed
92.20 Mbps 25.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Thorney, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Thorney home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Have a look at the following table for a rough guide to the kind of broadband speed you should choose when signing up for broadband in Thorney.

Frequent internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the landline area code in Thorney

Corded telephone area code Thorney

The telephone area code, sometimes called the landline dialling code, for Thorney is 01753. If you're calling somebody in Thorney, and you are not in the same area, you must add 01753 to the number you're calling.

How much does an 01753 Thorney call cost?

If you have calls included with your mobile or landline tariff, the cost of the call is likely to be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Thorney

Residents in Thorney are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Thorney home to the gas and electricity networks.

In many cases you will never need to ever contact the Thorney distribution network operator, but if you do, you can quickly find out which DNO covers Thorney below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Thorney

The electricity distribution network operator for Thorney is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Thorney

There are no power plants within a 10 mile radius of Thorney.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Thorney

If you've ever wondered which municipalities are within reach of Thorney, in the table below you can see the closest five municipalities to Thorney.

Closest five municipalities to Thorney
Municipality Distance from Thorney
Iver Heath -
Iver -
Sipson 1.98 miles
Harmondsworth 1.98 miles