Utilities in <u>Thorpeness

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A Complete Guide to Utilities in Thorpeness

Are you moving and want to know more about Thorpeness? Our complete guide to utilities in Thorpeness will explain in detail everything about broadband, area codes, power generation and energy distributors, and Thorpeness water and sewerage. Keep reading to learn everything about utilities in Thorpeness.

About Thorpeness, Suffolk

Thorpeness IP16 has a population of 231 and is located in the county of Suffolk. Suffolk has a population of 760,472 people.

Who supplies my water in Thorpeness?

Thorpeness water services are supplied by Anglian Water. Below are the main phone numbers for Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for Thorpeness

Calling a phone number for Anglian Water or Essex & Suffolk Water is one of many contact methods to discuss your Thorpeness water problems.

Anglian Water contact numbers

Below, you can find the principal contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

Below, you can find the principal contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

Additionally, you can communicate with Anglian Water or Essex & Suffolk Water, by composing a letter or sending an email. You can also submit your request on the Anglian Water or Essex & Suffolk Water website.

Anglian Water

Customer that want to post a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

Customer that want to post a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Water rates in Thorpeness

Water bill in Thorpeness

Water rates in Thorpeness depend on whether your home has a water meter or not. You can easily find out whether your Thorpeness water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Thorpeness water rates will have a meter number listed on their water bills.

Metered Customers in Thorpeness

Customers with a water meter at their Thorpeness house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges are for the consumption at your Thorpeness home.

Unmetered Customers in Thorpeness

Customers who don't have a meter at their Thorpeness home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Thorpeness home.

The rate unmetered customers pay for water in Thorpeness will be based on the rateable value of your home. The rateable value calculation of your Thorpeness water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Thorpeness may save you money.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Thorpeness?

The average water bill Thorpeness residents are charged can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Annual Water Bill
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Thorpeness water bill?

First, you must sign up and register with Anglian Water or Essex & Suffolk Water. After you've registered with Anglian Water or Essex & Suffolk Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Thorpeness bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Thorpeness?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Thorpeness IP16, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Thorpeness Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Thorpeness have about their water supply.

Frequently Asked Questions About Water in Thorpeness

Is the tap water in Thorpeness safe to drink?

Yes! The tap water is safe to drink in Thorpeness. You can rest assured that Thorpeness water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Thorpeness water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Thorpeness water to make it drinkable.

Where does the water in Thorpeness come from?

There are three main sources of water that supply Thorpeness:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Thorpeness

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Thorpeness is higher than 201ppm, this means the water in Thorpeness is rated as hard water.

What does this mean?

The water being supplied to your home in Thorpeness contains a higher amount of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Thorpeness.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Thorpeness No Water

If you have no water in your Thorpeness home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Thorpeness.

If there is no water at your Thorpeness home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Thorpeness.

If there is no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Anglian Water or Essex & Suffolk Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Anglian Water or Essex & Suffolk Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Thorpeness water leak or flooding

Thorpeness water problems might include anything from flooding or a leak, to a burst water main in your Thorpeness home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Thorpeness property, you must do one of the following as soon as possible:

  1. Call Anglian Water or Essex & Suffolk Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Anglian Water or Essex & Suffolk Water website and fill in the form to report the problem.

Why does the water in Thorpeness taste strange?

If you notice a change in taste or smell with your Thorpeness water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Thorpeness water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Thorpeness water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Anglian Water or Essex & Suffolk Water using the contact information above.

Broadband in Thorpeness IP16

Thorpenessinternet connected globe

The broadband speed you get at your Thorpeness home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test your internet speed and find out how it compares to the average internet speed in Thorpeness with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Thorpeness Average Download Speed Thorpeness Average Upload Speed
38.90 Mbps 9.80 Mbps
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The type of internet connection you have can have an effect on the speed you get in Thorpeness. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when picking a broadband provider in Thorpeness?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider can be unnerving. Worry not, we've listed the four important points to think about when picking a broadband provider in Thorpeness.

Availability

The first thing you need to think about when picking a broadband provider in Thorpeness is the availability. Whilst many homes in Thorpeness should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Thorpeness?

  • Fibre broadband
    • This is the fastest type of connection you can get in Thorpeness
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Thorpeness homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Thorpeness.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Thorpeness.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Thorpeness broadband price

Thorpeness broadband bill

Another important consideration is the price you pay for broadband in Thorpeness. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the fine print of the deal when you sign up for a broadband connection in Thorpeness. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Thorpeness Broadband Reliability

How reliable the broadband is in Thorpeness should also be considered, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Thorpeness home will be an important thing to consider.

Thorpeness broadband customer service

Lastly, the customer support of your Thorpeness broadband internet is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when selecting an internet provider in Thorpeness.

Broadband FAQ

Below we've answered some our the most common questions that customers in Thorpeness ask about their broadband.

Broadband FAQs

How fast is the broadband in Thorpeness?

The average broadband speed in Thorpeness is:

Thorpeness Average Download Speed Thorpeness Average Upload Speed
38.90 Mbps 9.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Thorpeness, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Thorpeness house. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

That would depend on what you will be using the internet for. Have a look at the following table for a general idea the kind of broadband speed you should take when signing up for broadband in Thorpeness.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone area code for Thorpeness

Corded telephone area code Thorpeness

The telephone area code, sometimes called the landline dialling code, for Thorpeness is 01806. If you're calling somebody in Thorpeness, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Thorpeness call cost?

If you have a call plan with your landline or mobile, then the call cost is likely to be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Thorpeness

Residents in Thorpeness can choose their gas and electricity provider, but regardless of which supplier they choose, the gas and electricity is going to be distributed and taken care of by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Thorpeness home to the gas and electricity networks.

In many cases you won't need to contact the Thorpeness distribution network operator, but should the need arise, you can find the distribution network operator for Thorpeness right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Thorpeness

The electricity distribution network operator for Thorpeness is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Thorpeness

There are no power plants within a 10 mile radius of Thorpeness.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Close By Thorpeness

You might be wondering which municipalities are nearby Thorpeness, we've found the closest five municipalities to Thorpeness.

Closest five municipalities to Thorpeness
Municipality Distance from Thorpeness
Aldringham -
Eastbridge -
Theberton -
Aldeburgh 1.57 miles
Saxmundham 8.2 miles