Utilities in <u>Throckley

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Your Complete Guide to Utilities in Throckley

Are you moving and want to know more about Throckley? Our comprehensive utilities guide to Throckley is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Throckley water and sewerage. Keep reading to learn everything about utilities in Throckley.

About Throckley, Northumberland

Throckley NE15 has a population of 5,507 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Throckley?

Throckley water utilities are supplied by Independent Water Networks Ltd. Here are the main contact numbers for Independent Water Networks Ltd, and Northumbrian Water:

How to get in touch with the water suppliers in Throckley

Speaking to an advisor at Independent Water Networks Ltd or Northumbrian Water is one of many contact methods to talk about your Throckley water issues.

Independent Water Networks Ltd contact numbers

In the table below you will find the contact numbers for Independent Water Networks Ltd general enquiries and emergencies.

Independent Water Networks Ltd telephone number Independent Water Networks Ltd Emergency telephone number
0292 002 8711 0292 002 8711
Mon-Fri 8am-8pm, Sat 9am-1pm, Emergencies 24/7/365
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Northumbrian Water contact numbers

In the table below you will find the contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water telephone number Northumbrian Water Emergency telephone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Write to Independent Water Networks Ltd or Northumbrian Water

You can also write to Independent Water Networks Ltd or Northumbrian Water, either by email or with a letter in the post. You can even send your message through the Independent Water Networks Ltd or Northumbrian Water website.

Independent Water Networks Ltd

If you prefer to send a letter to Independent Water Networks Ltd can do so by writing to the Independent Water Networks Ltd address below:

Independent Water Networks Ltd Address
Driscoll 2, Ellen Street
Cardiff
CF10 4BP

If you want to email Independent Water Networks Ltd, you can use the email address below:

Independent Water Networks Ltd Email Address
wateroperations@iwnl.co.uk

Northumbrian Water

If you prefer to send a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Northumbrian Water, you can use the email address below:

Northumbrian Water Email Address
care@nwl.co.uk

Price of water in Throckley

Water bill in Throckley

Water rates in Throckley will vary depending on if your home has a water meter or not. You can easily find out whether your Throckley water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Throckley water rates will have a meter number listed on their water bills.

Metered Customers in Throckley

Customers that have a water meter at their Throckley home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Independent Water Networks Ltd or Northumbrian Water. While the variable charges cover the usage at your Throckley home.

Unmetered Customers in Throckley

Customers who don't have a meter at their Throckley home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Throckley home.

Water rates for unmetered customers in Throckley is based on the rateable value of your home. The rateable value of your Throckley water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Throckley might work out cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Throckley?

The average water bill Throckley residents are charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Annual Water Bill
Independent Water Networks Ltd - -
Northumbrian Water £14.83 £178
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How do I pay my Throckley water bill?

First of all, you will need to register with Independent Water Networks Ltd or Northumbrian Water. Once you've registered an account with Independent Water Networks Ltd or Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Throckley bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Independent Water Networks Ltd or Northumbrian Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Throckley?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Throckley NE15, your water suppliers are Independent Water Networks Ltd and Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Throckley Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Throckley have about their water supply.

Frequently Asked Questions About Water in Throckley

Is the tap water in Throckley safe to drink?

Yes! You can drink the tap water in Throckley. You can rest assured that Throckley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Throckley water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Throckley water to make it drinkable.

Where does the water in Throckley come from?

There are three main sources of water that supply Throckley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Throckley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Throckley is fewer than 60ppm, that makes the water hardness in in Throckley is rated as soft water.

What does this mean?

The water supply to your home in Throckley contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances which extends their lifespan.

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You don't need to add a water softener to the water in Throckley.

Throckley No Water

If you don't have any running water in your Throckley home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Throckley.

If there is no water at your Throckley home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Throckley.

If your home has no cold water, not even a trickle, contact Independent Water Networks Ltd or Northumbrian Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Independent Water Networks Ltd or Northumbrian Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Independent Water Networks Ltd or Northumbrian Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Throckley water leak or flooding

Throckley water problems could be anything from a burst water main or flooding, to a leak in your Throckley home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Throckley property, you must do one of the following as soon as possible:

  1. Call Independent Water Networks Ltd or Northumbrian Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Independent Water Networks Ltd or Northumbrian Water website and fill out the online form.

Why does the water in Throckley taste strange?

If you detect a difference in smell or taste of your Throckley water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Throckley water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Throckley water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Independent Water Networks Ltd or Northumbrian Water using the contact information above.

Internet in Throckley NE15

Throckleyinternet connected globe

The speed of your broadband connection at your Throckley home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average broadband speed for Throckley with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Throckley Average Download Speed Throckley Average Upload Speed
74.65 Mbps 20.48 Mbps
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The internet connection type you have can affect your download and upload speed in Throckley. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it's the only type of internet connection currently available.

Things to consider when picking a broadband provider in Throckley?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, let's take a look at the top four points that you should consider when picking a broadband provider in Throckley.

Availability

The first point to bear in mind before picking a broadband provider in Throckley is what's available. Whilst many homes in Throckley can take advantage of superfast' or fibre connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Throckley?

  • Fibre broadband
    • This is fastest connection that's currently available in Throckley
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Throckley homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Throckley.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Throckley.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Throckley broadband price

Throckley broadband bill

You should also think about the price you pay for broadband in Throckley. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the small print of the offer before you sign up to a broadband connection in Throckley. There are some providers that will increase the price you pay before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Throckley Broadband Reliability

The reliability of the broadband connection is in Throckley also needs consideration, with many people working from home either full-time or part-time, we need to have a reliable internet connection to do your work is a priority.

The times when we're not working we're watching movies online or gaming online that without a reliable internet connection for your Throckley home is going to be important.

Throckley broadband customer service

Lastly, the customer service of your Throckley internet connection is extremely important. You might never need to get in touch with your internet service provider, but should the need to contact them arises a high level of customer support that deals with your query quickly and efficiently is a strong plus when you choose a broadband provider in Throckley.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Throckley have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Throckley?

The average speed of broadband in Throckley is:

Throckley Average Download Speed Throckley Average Upload Speed
74.65 Mbps 20.48 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Throckley, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Throckley house. This means it's very fast and extremely reliable. Currently, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Take a look at this table for a general idea which speed you should take when getting connected in Throckley.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Throckley

Corded telephone area code Throckley

The telephone dialling code, sometimes called the area code, for Throckley is 01806. If you call someone in Throckley, and you are not in the same area, you should add 01806 before the number you're trying to call.

How much does an 01806 Throckley call cost?

If calls are included with your mobile or landline tariff, then the call cost is likely to be included as part of your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, we recommend getting in touch with your provider before making the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Electricity and Gas in Throckley

Residents of Throckley are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Throckley home to the electricity grid and gas networks.

In many cases you won't need to contact the Throckley distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Throckley in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Throckley

The electricity distribution network operator for Throckley is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Throckley

There are no power plants within a 10 mile radius of Throckley.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Throckley

Perhaps you're wondering which towns and cities are within reach of Throckley, in the below table you will find the five closest municipalities to Throckley.

Closest five municipalities to Throckley
Municipality Distance from Throckley
Lemington -
Westerhope 1.22 miles
Wingrove 2.01 miles
Westgate 2.01 miles