Utilities in <u>Tilbury

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Your Complete Guide to Utilities in Tilbury

If you've moved and have questions about Tilbury? Our complete guide to utilities in Tilbury will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Tilbury water and sewerage. Keep reading to learn everything about utilities in Tilbury.

About Tilbury, Essex

Tilbury RM18 has a population of 12,450 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Tilbury?

Tilbury water services are provided by Anglian Water. Below are the main phone numbers for Anglian Water, and Essex & Suffolk Water:

How to get in touch with the water suppliers in Tilbury

Speaking to an advisor at Anglian Water or Essex & Suffolk Water is just one method of contact to discuss your Tilbury water account.

Anglian Water contact numbers

In the table below you will find the contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water contact number Anglian Water Emergency contact number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

In the table below you will find the contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water contact number Essex & Suffolk Water Emergency contact number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also get in touch with Anglian Water or Essex & Suffolk Water, either by email or with a letter in the post. You can also send your request via the Anglian Water or Essex & Suffolk Water website.

Anglian Water

If you prefer to send a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to send a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Water rates in Tilbury

Water bill in Tilbury

Water rates in Tilbury are based on if your home has a water meter or not. You can easily find out whether your Tilbury water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Tilbury water rates will have a meter number listed on their water bills.

Metered Customers in Tilbury

Customers with a water meter at their Tilbury house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges cover the consumption at your Tilbury home.

Unmetered Customers in Tilbury

Customers without a meter at their Tilbury home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Tilbury home.

Water rates for unmetered customers in Tilbury is going to be based on the rateable value of your home. The rateable value calculation of your Tilbury water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, getting a water meter for your Tilbury could be cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Tilbury?

The average water bill Tilbury residents are charged will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Annual Water Bill
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Tilbury water bill?

You will first need to register with Anglian Water or Essex & Suffolk Water. After you register your details with Anglian Water or Essex & Suffolk Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Tilbury bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Tilbury?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Tilbury RM18, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Tilbury Water Frequently Asked Questions

Below we have answered some common questions that customers in Tilbury have about their water supply.

Frequently Asked Questions About Water in Tilbury

Is water from the tap in Tilbury safe to drink?

Yes! It's safe to drink the tap water in Tilbury. You can rest assured that Tilbury water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Tilbury water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Tilbury water to make it drinkable.

Where does the water in Tilbury come from?

There are three main sources of water that supply Tilbury:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Tilbury

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Tilbury is more than 276ppm, this means the water in Tilbury is rated as very hard water.

What does this mean?

The clean water supply to your home in Tilbury contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Tilbury.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Tilbury No Water

If you have no water in your Tilbury home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Tilbury.

If there is no water at your Tilbury home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Tilbury.

If you don't have any cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for assistance. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Anglian Water or Essex & Suffolk Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Tilbury water leak or flooding

Tilbury water problems could be anything from a leak, a burst water main, or flooding in your Tilbury home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Tilbury property, you must do one of the following as soon as possible:

  1. Call Anglian Water or Essex & Suffolk Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Anglian Water or Essex & Suffolk Water website and complete the online form to report the issue.

Why does the water in Tilbury taste strange?

If you detect a difference in smell or taste of your Tilbury water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Tilbury water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Tilbury water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Anglian Water or Essex & Suffolk Water using the contact information above.

Broadband Speed in Tilbury RM18

Tilburyinternet connected globe

The speed of your internet connection at your Tilbury home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average connection speed for Tilbury with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Tilbury Average Download Speed Tilbury Average Upload Speed
82.85 Mbps 15.35 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Tilbury. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one that's available.

What to look for when searching for a broadband provider in Tilbury?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider might seem daunting at first. Don't worry, let's take a look at the top four points to think about when searching for a broadband provider in Tilbury.

Availability

The first thing you need to think about when searching for a broadband provider in Tilbury is the issue of availability. Whilst many homes in Tilbury should have access to fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Tilbury?

  • Fibre broadband
    • This is the fastest available internet connection in Tilbury
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Tilbury homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Tilbury.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Tilbury.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Tilbury broadband value for money

Tilbury broadband bill

You should also think about the price you pay for broadband in Tilbury. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal before you commit to a broadband connection in Tilbury. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Tilbury Broadband Reliability

The reliability of the broadband connection is in Tilbury must also be considered, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Tilbury home is something to think about.

Tilbury broadband customer support

Lastly, the customer service of your Tilbury broadband connection is extremely important. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem efficiently and quickly is a strong plus when selecting an internet provider in Tilbury.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Tilbury ask about their broadband.

Broadband FAQs

Is the internet fast in Tilbury?

The average internet speed in Tilbury is:

Tilbury Average Download Speed Tilbury Average Upload Speed
82.85 Mbps 15.35 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Tilbury, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Tilbury home. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Have a look at the following table for a general idea which speed you should choose when getting connected in Tilbury.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone area code for Tilbury

Corded telephone area code Tilbury

The telephone area code, sometimes called the landline dialling code, for Tilbury is 01806. If you're calling somebody in Tilbury, and you are in a different area, you should add 01806 to the number you'd like to call.

How much does an 01806 Tilbury call cost?

If you have a call plan with your landline or mobile tariff, the phone call is likely to be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Tilbury

Residents in Tilbury are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas is supplied and maintained by the network operator for the region.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Tilbury home to the electricity grid and gas networks.

In many cases you won't need to contact the Tilbury distribution network operator, but if you do, you can easily find out which DNO is responsible for Tilbury below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Tilbury

The electricity distribution network operator for Tilbury is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Tilbury

There are no power plants within a 10 mile radius of Tilbury.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Tilbury

Perhaps you're wondering which towns and cities are close to Tilbury, in the below table you will find the closest five municipalities to Tilbury.

Closest five municipalities to Tilbury
Municipality Distance from Tilbury
West Tilbury -
Gravesend 3.12 miles
Northfleet 3.12 miles
Stanford-le-Hope 4.22 miles