Utilities in <u>Tilehurst

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Your Complete Guide to Utilities in Tilehurst

Are you moving and want to know more about Tilehurst? Our comprehensive utilities guide to Tilehurst will explain in detail everything about broadband, area codes, power generation and energy distributors, and Tilehurst water and sewerage. Keep reading to learn everything about utilities in Tilehurst.

About Tilehurst, Berkshire

Tilehurst RG30 has a population of 9,185 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Tilehurst?

Tilehurst water services are provided by Thames Water. Below are the main phone numbers for Thames Water:

Getting in touch with your water supplier for Tilehurst

Speaking to an advisor at Thames Water is one of many contact methods to talk about your Tilehurst water problems.

Below, you can find the principal contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365
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Write to Thames Water

You can also write to Thames Water, either by email or with a letter in the post. You can also submit your request on the Thames Water website.

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Tilehurst

Water bill in Tilehurst

Water rates in Tilehurst are based on if your home has a water meter or not. It's easy to find out if your Tilehurst water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Tilehurst water rates will have a meter number listed on their water bills.

Metered Customers in Tilehurst

Customers who have a water meter installed at their Tilehurst home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Thames Water. While the variable charges cover the usage at your Tilehurst home.

Unmetered Customers in Tilehurst

Customers without a meter at their Tilehurst home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Tilehurst home.

Water rates for unmetered customers in Tilehurst is based on the rateable value of your home. The rateable value part of your Tilehurst water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Tilehurst could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Tilehurst?

The average water bill Tilehurst residents are being charged is £19.33 per month, which is £232 annually.

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How do I pay my Tilehurst water bill?

First of all, you will need to register with Thames Water. After you register your details with Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Tilehurst bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Tilehurst?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Tilehurst RG30, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Tilehurst Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Tilehurst have about their water supply.

Frequently Asked Questions About Water in Tilehurst

Is water from the tap in Tilehurst safe to drink?

Yes! The tap water is safe to drink in Tilehurst. You can rest assured that Tilehurst water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Tilehurst water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Tilehurst water to make it drinkable.

Where does the water in Tilehurst come from?

There are three main sources of water that supply Tilehurst:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Tilehurst

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Tilehurst is over 276ppm, that makes the water hardness in Tilehurst is rated as very hard water.

What does this mean?

The water supply to your home in Tilehurst contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Tilehurst.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Tilehurst No Water

If you have no water in your Tilehurst home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Tilehurst.

If there is no water at your Tilehurst home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Tilehurst.

If there is no cold water, not even a trickle, contact Thames Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Tilehurst water leak or flooding

Tilehurst water problems could be anything from a burst water main or flooding, to a leak in your Tilehurst home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Tilehurst property, you need to do one of the following as quickly as you can:

  1. Contact Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Thames Water website and fill in the form to report the problem.

Why does the water in Tilehurst taste strange?

If you find the taste or smell is different with your Tilehurst water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Tilehurst water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Tilehurst water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Thames Water using the contact information above.

Internet in Tilehurst RG30

Tilehurstinternet connected globe

The speed of your internet connection at your Tilehurst home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test your internet speed and see how it compares to the average internet speed in Tilehurst with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Tilehurst Average Download Speed Tilehurst Average Upload Speed
81.80 Mbps 19.60 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Tilehurst. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it's the only type of internet connection currently available.

What should you consider when picking a broadband provider in Tilehurst?

These days, the internet is as important as other essential utilities, some people might consider it the most important. Which means picking a reliable provider for your internet might seem daunting at first. Worry not, we've covered four main points to think about when picking a broadband provider in Tilehurst.

Availability

The first thing you need to think about whilst picking a broadband provider in Tilehurst is the issue of availability. The majority of homes in Tilehurst should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Tilehurst?

  • Fibre broadband
    • This is fastest connection that's currently available in Tilehurst
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Tilehurst homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Tilehurst.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Tilehurst.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Tilehurst broadband cost

Tilehurst broadband bill

You also need to consider the price you pay for broadband in Tilehurst. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the terms and conditions of the deal when you sign up for a broadband connection in Tilehurst. Some providers will raise the price even before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Tilehurst Broadband Reliability

How reliable the broadband is in Tilehurst must also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to do your work is a priority.

The times when we're not working we're watching movies online or gaming online that without a reliable internet connection for your Tilehurst home will be an important thing to consider.

Tilehurst broadband customer service

Lastly, the customer support of your Tilehurst internet connection is extremely important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Tilehurst.

Broadband FAQ

Below we've answered some our the most common questions that customers in Tilehurst have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Tilehurst?

The average speed of broadband in Tilehurst is:

Tilehurst Average Download Speed Tilehurst Average Upload Speed
81.80 Mbps 19.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Tilehurst, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Tilehurst home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

How fast internet should my internet be?

It really does depend on how you will use the internet. Check out the table below to find out the kind of broadband speed you should pick for a broadband service in Tilehurst.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Tilehurst

Corded telephone area code Tilehurst

The landline area code, sometimes called the dialling code, for Tilehurst is 01806. If you call someone in Tilehurst, and you are not in the same area, you should add 01806 before the number you're trying to call.

How much does an 01806 Tilehurst call cost?

If calls are included with your landline or mobile, then the call cost is likely to be included with your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Tilehurst

Residents of Tilehurst are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Tilehurst home to the gas network and electricity grid.

Most of the time you won't need to speak to the Tilehurst distribution network operator, but if you do, you can quickly find out which DNO covers Tilehurst below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Tilehurst

The electricity distribution network operator for Tilehurst is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Tilehurst

There are no power plants within a 10 mile radius of Tilehurst.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Tilehurst

Perhaps you're wondering which towns and cities are nearby Tilehurst, in the table below you can see the closest five municipalities to Tilehurst.

Closest five municipalities to Tilehurst
Municipality Distance from Tilehurst
Southcote -
Goring 1.35 miles
Calcot Row 1.43 miles
Reading 2.15 miles