Utilities in <u>Tollesbury

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A Complete Guide to Utilities in Tollesbury

If you've moved and have questions about Tollesbury? Our complete guide to utilities in Tollesbury will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Tollesbury water and sewerage. Keep reading to learn everything about utilities in Tollesbury.

About Tollesbury, Essex

Tollesbury CM9 has a population of 2,621 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Tollesbury?

Tollesbury water utilities are supplied by Anglian Water. Below are the main phone numbers for Anglian Water, Essex & Suffolk Water, and Independent Water Networks Ltd:

Getting in touch with your water suppliers for Tollesbury

Calling a phone number for Anglian Water, Essex & Suffolk Water or Independent Water Networks Ltd is just one method of contact to discuss your Tollesbury water account.

Anglian Water phone numbers

Below, you can find the principal phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water phone numbers

Below, you can find the principal phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water phone number Essex & Suffolk Water Emergency phone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Independent Water Networks Ltd phone numbers

Below, you can find the principal phone numbers for Independent Water Networks Ltd general enquiries and emergencies.

Independent Water Networks Ltd phone number Independent Water Networks Ltd Emergency phone number
0292 002 8711 0292 002 8711
Mon-Fri 8am-8pm, Sat 9am-1pm, Emergencies 24/7/365

Calling a phone number for Anglian Water, Essex & Suffolk Water, Independent Water Networks Ltd, or is just one method of contact to discuss your Tollesbury water account.

Write to Anglian Water, Essex & Suffolk Water or Independent Water Networks Ltd

You can also get in touch with Anglian Water, Essex & Suffolk Water or Independent Water Networks Ltd, by composing a letter or sending an email. You can also send your request via the Anglian Water, Essex & Suffolk Water or Independent Water Networks Ltd website.

Anglian Water

If you prefer to send a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to send a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Independent Water Networks Ltd

If you prefer to send a letter to Independent Water Networks Ltd can do so by writing to the Independent Water Networks Ltd address below:

Independent Water Networks Ltd Address
Driscoll 2, Ellen Street
Cardiff
CF10 4BP

If you would like to email Independent Water Networks Ltd, you must use the following email address:

Independent Water Networks Ltd Email Address
wateroperations@iwnl.co.uk

Cost of water in Tollesbury

Water bill in Tollesbury

Water rates in Tollesbury are based on if your home has a water meter or not. It's easy to find out if your Tollesbury water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Tollesbury water rates will have a meter number listed on their water bills.

Metered Customers in Tollesbury

Customers with a water meter at their Tollesbury property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd. Whilst the variable charges cover the consumption at your Tollesbury home.

Unmetered Customers in Tollesbury

Customers that don't have a water meter at their Tollesbury home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Tollesbury home.

The rate unmetered customers pay for water in Tollesbury is based on the rateable value of your home. The rateable value of your Tollesbury water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Tollesbury might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Tollesbury?

The average water bill Tollesbury residents are charged will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
Independent Water Networks Ltd - -
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How do I pay my Tollesbury water bill?

You will first need to register with Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd. After you register your details with Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Tollesbury bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Tollesbury?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Tollesbury CM9, your water suppliers are Anglian Water, Essex & Suffolk Water and Independent Water Networks Ltd.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Tollesbury Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Tollesbury have about their water supply.

Frequently Asked Questions About Water in Tollesbury

Is the tap water in Tollesbury safe to drink?

Yes! You can drink the tap water in Tollesbury. You can rest assured that Tollesbury water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Tollesbury water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Tollesbury water to make it drinkable.

Where does the water in Tollesbury come from?

There are three main sources of water that supply Tollesbury:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Tollesbury

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Tollesbury is more than 201ppm, this means the water in Tollesbury is rated as hard water.

What does this mean?

The clean water supply to your home in Tollesbury contains slightly elevated levels of minerals that cause hard water. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Tollesbury.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Tollesbury No Water

If you have no water in your Tollesbury home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Tollesbury.

If there is no water at your Tollesbury home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Tollesbury.

If your home has no cold water, not even a trickle, contact Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Tollesbury water leak or flooding

Tollesbury water problems might include anything from a burst water main or flooding, to a leak in your Tollesbury home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Tollesbury property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd website and complete the online form to report the issue.

Why does the water in Tollesbury taste strange?

If you find the taste or smell is different with your Tollesbury water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Tollesbury water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Tollesbury water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Anglian Water, Essex & Suffolk Water, or Independent Water Networks Ltd on the contact details above.

Broadband Speed in Tollesbury CM9

Tollesburyinternet connected globe

The speed of your internet connection at your Tollesbury home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test your internet speed and see if it matches the average connection speed for Tollesbury with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Tollesbury Average Download Speed Tollesbury Average Upload Speed
53.60 Mbps 12.55 Mbps
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The internet connection type you have can have an effect on the speed you get in Tollesbury. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one that's available.

What to look for when choosing an internet provider in Tollesbury?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Don't worry, let's take a look at the top four points to think about when choosing an internet provider in Tollesbury.

Availability

The first thing you need to think about whilst choosing an internet provider in Tollesbury is the issue of availability. The majority of homes in Tollesbury can take advantage of superfast' or fibre connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Tollesbury?

  • Fibre broadband
    • This is the fastest available internet connection in Tollesbury
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Tollesbury homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Tollesbury.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Tollesbury.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Tollesbury broadband value for money

Tollesbury broadband bill

You should also think about the monthly cost of broadband in Tollesbury. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price can quickly increase. It's important to read the small print of the offer before you commit to a internet connection in Tollesbury. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Tollesbury Broadband Reliability

How reliable the broadband is in Tollesbury also needs consideration, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to keep up to date with work your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Tollesbury home is something to think about.

Tollesbury broadband technical support

Finally, the customer support of your Tollesbury broadband connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue efficiently and quickly is definitely something worth considering when you choose a broadband provider in Tollesbury.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Tollesbury ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Tollesbury?

The average internet speed in Tollesbury is:

Tollesbury Average Download Speed Tollesbury Average Upload Speed
53.60 Mbps 12.55 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Tollesbury, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Tollesbury home. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Check out the table below for a general idea which speed you should choose when getting connected in Tollesbury.

Frequent internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone area code for Tollesbury

Corded telephone area code Tollesbury

The telephone area code, sometimes called the landline dialling code, for Tollesbury is 01806. If you're calling somebody in Tollesbury, and you are in a different area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Tollesbury call cost?

If you have a call plan with your landline or mobile tariff, the cost of the call will probably be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Tollesbury

People living in Tollesbury are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Tollesbury home to the gas network and electricity grid.

More often than not you won't need to speak to the Tollesbury distribution network operator, but if you do, you can find the distribution network operator for Tollesbury in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Tollesbury

The electricity distribution network operator for Tollesbury is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Tollesbury

There are no power plants within a 10 mile radius of Tollesbury.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Tollesbury

You might be wondering which municipalities are close to Tollesbury, in the below table you will find the closest five municipalities to Tollesbury.

Closest five municipalities to Tollesbury
Municipality Distance from Tollesbury
Tolleshunt D'Arcy -
Tolleshunt Knights -
Witham 5.2 miles
Burnham-on-Crouch 7.07 miles
Dengie 7.07 miles