Your Complete Guide to Utilities in Tolworth

If you've moved and have questions about Tolworth? Our utilities guide to Tolworth is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Tolworth water and sewerage. Keep reading to learn everything about utilities in Tolworth.

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About Tolworth, Greater London

Tolworth KT5 has a population of 9,833 and is located in the county of Greater London. Greater London has a population of 9,002,488 people.

Who supplies my water in Tolworth?

Tolworth water services are supplied by Thames Water. In the table below are the contact numbers for Thames Water:

How to get in touch with the water supplier in Tolworth

Ringing a contact number for Thames Water is just one method of contact to deal with your Tolworth water issues.

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Thames Water

You can also get in touch with Thames Water, by composing a letter or sending an email. You can also send your request via the Thames Water website.

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you should use the following email address:

Thames Water Email Address
[email protected]
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Price of water in Tolworth

Water bill in Tolworth

Water rates in Tolworth will vary depending on if your home has a water meter or not. You can easily check if your Tolworth water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Tolworth water rates will have a meter number listed on their water bills.

Metered Customers in Tolworth

Customers with a water meter at their Tolworth home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges are for the consumption at your Tolworth home.

Unmetered Customers in Tolworth

Customers who don't have a meter at their Tolworth home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Tolworth home.

As an unmetered customer, the rate you pay for water in Tolworth is based on the rateable value of your home. The rateable value of your Tolworth water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Tolworth could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Tolworth?

The average water bill Tolworth residents are charged is £19.33 each month, that's £232 per year.

How do I pay my Tolworth water bill?

First of all, you will need to register with Thames Water. Once you've registered an account with Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Tolworth bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Tolworth?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Tolworth KT5, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Tolworth Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Tolworth have about their water supply.

Frequently Asked Questions About Water in Tolworth

Is the tap water in Tolworth safe to drink?

Yes! You can drink the tap water in Tolworth. You can rest assured that Tolworth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Tolworth water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Tolworth water to make it drinkable.

Where does the water in Tolworth come from?

There are three main sources of water that supply Tolworth:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Tolworth

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Tolworth is higher than 201ppm, that means the water hardness in Tolworth is rated as hard water.

What does this mean?

The clean water supply to your home in Tolworth contains slightly elevated levels of minerals that cause hard water. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Tolworth.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Tolworth No Water

If there isn't any running water in your Tolworth home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Tolworth.

If there is no water at your Tolworth home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Tolworth.

If you don't have any cold water, not even a trickle, contact Thames Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Tolworth water leak or flooding

Tolworth water problems can include anything from a burst water main or flooding, to a leak in your Tolworth home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Tolworth property, you need to do one of the following as quickly as you can:

  1. Ring Thames Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Thames Water website and complete the online form to report the issue.

Why does the water in Tolworth taste strange?

If you notice a change in taste or smell with your Tolworth water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Tolworth water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Tolworth water.

If you have questions about your water's taste, smell, or appearance, you can speak to Thames Water on the contact details above.

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Internet in Tolworth KT5

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The speed of your broadband connection at your Tolworth home is dependant upon several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test your internet speed and see how it compares to the average broadband speed for Tolworth with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Tolworth Average Download Speed Tolworth Average Upload Speed
108.20 Mbps 18.50 Mbps
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The type of internet connection you have can have an effect on the speed you get in Tolworth. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one available.

Things to consider when searching for a broadband provider in Tolworth?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Don't worry, we've listed the four important points worth considering before searching for a broadband provider in Tolworth.

Availability

The first thing to consider before searching for a broadband provider in Tolworth is what's available. Most homes in Tolworth can take advantage of fibre or 'superfast' connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Tolworth?

  • Fibre broadband
    • This is the fastest type of connection you can get in Tolworth
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Tolworth homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Tolworth.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Tolworth.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Tolworth broadband value for money

Tolworth broadband bill

You also need to consider the monthly cost of broadband in Tolworth. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal before you sign up to a internet connection in Tolworth. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Tolworth Broadband Reliability

How reliable the broadband is in Tolworth should also be considered, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Tolworth home is going to be important.

Tolworth broadband customer support

Finally, the customer support of your Tolworth broadband connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query quickly and efficiently should be considered when you choose a broadband provider in Tolworth.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Tolworth ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Tolworth?

The average broadband speed in Tolworth is:

Tolworth Average Download Speed Tolworth Average Upload Speed
108.20 Mbps 18.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Tolworth, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Tolworth house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should choose for a broadband service in Tolworth.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

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What's the landline area code in Tolworth

Corded telephone area code Tolworth

The telephone area code, sometimes called the landline dialling code, for Tolworth is 020. When making a call to someone in Tolworth, and you are in a different area, you must add 020 to the number you'd like to call.

How much does an 020 Tolworth call cost?

If you have calls included with your mobile or landline tariff, the phone call will probably be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Tolworth

Residents of Tolworth are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Tolworth home to the gas and electricity networks.

Most of the time you will never need to ever contact the Tolworth distribution network operator, but should the need arise, you can find the distribution network operator for Tolworth below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Tolworth

The electricity distribution network operator for Tolworth is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Tolworth

There are no power plants within a 10 mile radius of Tolworth.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Tolworth

You might be wondering which municipalities are close to Tolworth, we've found the five nearest towns and cities to Tolworth.

Closest five municipalities to Tolworth
Municipality Distance from Tolworth
New Malden 1.19 miles
Surbiton 1.22 miles
Long Ditton 1.22 miles
Chessington 1.55 miles
Malden Rushett 1.55 miles