Utilities in <u>Torquay

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Your Complete Guide to Utilities in Torquay

If you've moved and have questions about Torquay? Our utilities guide to Torquay will explain in detail everything about broadband, area codes, power generation and energy distributors, and Torquay water and sewerage. Keep reading to learn everything about utilities in Torquay.

About Torquay, Devon

Torquay TQ1 has a population of 65,245 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Torquay?

Torquay water services are provided by South West Water. Here are the main contact numbers for South West Water:

How to get in touch with the water supplier in Torquay

Calling a phone number for South West Water is just one method of contact to deal with your Torquay water problems.

In the table below you will find the phone numbers for South West Water general enquiries and emergencies.

South West Water telephone number South West Water Emergency telephone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

You can also get in touch with South West Water, by composing a letter or sending an email. You can even send your message through the South West Water website.

If you prefer to send a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Water rates in Torquay

Water bill in Torquay

Water rates in Torquay depend on whether your home has a water meter or not. You can easily find out whether your Torquay water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Torquay water rates will have a meter number listed on their water bills.

Metered Customers in Torquay

Customers that have a water meter at their Torquay home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges cover the consumption at your Torquay home.

Unmetered Customers in Torquay

Customers that don't have a water meter at their Torquay home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Torquay home.

The rate unmetered customers pay for water in Torquay is based on the rateable value of your home. The rateable value part of your Torquay water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, having a water meter installed at your Torquay could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Torquay?

The average water bill Torquay residents are being charged is £18.17 monthly, which works out at £218 a year.

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How do I pay my Torquay water bill?

First of all, you will need to register with South West Water. Once you've registered an account with South West Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Torquay bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your South West Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Torquay?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Torquay TQ1, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Torquay Water Frequently Asked Questions

Below we have answered some common questions that customers in Torquay have about their water supply.

Frequently Asked Questions About Water in Torquay

Is water from the tap in Torquay safe to drink?

Yes! You can drink the tap water in Torquay. You can rest assured that Torquay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Torquay water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Torquay water to make it drinkable.

Where does the water in Torquay come from?

There are three main sources of water that supply Torquay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Torquay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Torquay is below 60ppm, this means the water in in Torquay is rated as soft water.

What does this mean?

The water supply to your home in Torquay contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Torquay.

Torquay No Water

If there isn't any running water in your Torquay home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Torquay.

If there is no water at your Torquay home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Torquay.

If your home has no cold water, not even a trickle, contact South West Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the South West Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of South West Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Torquay water leak or flooding

Torquay water problems might include anything from a burst water main or flooding, to a leak in your Torquay home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Torquay property, you need to do one of the following as quickly as you can:

  1. Call South West Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the South West Water website and fill in the form to report the problem.

Why does the water in Torquay taste strange?

If you notice a change in taste or smell with your Torquay water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Torquay water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Torquay water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to South West Water on the contact details above.

Internet in Torquay TQ1

Torquayinternet connected globe

The speed of your broadband connection at your Torquay home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and see how it compares to the average broadband speed for Torquay with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Torquay Average Download Speed Torquay Average Upload Speed
64.65 Mbps 12.00 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Torquay. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas this type of connection is the only one available.

What should you consider when picking a broadband provider in Torquay?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. To ease the pressure, let's take a look at the top four points worth considering before picking a broadband provider in Torquay.

Availability

The first thing you need to think about when picking a broadband provider in Torquay is the availability. Whilst many homes in Torquay should have access to superfast' or fibre connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Torquay?

  • Fibre broadband
    • This is fastest connection that's currently available in Torquay
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Torquay homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Torquay.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Torquay.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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Torquay broadband price

Torquay broadband bill

You also need to consider the monthly cost of broadband in Torquay. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the terms and conditions of the deal before you sign up to a broadband connection in Torquay. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Torquay Broadband Reliability

The reliability of the broadband connection is in Torquay must also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Torquay home will be an important thing to consider.

Torquay broadband customer service

Finally, the customer service of your Torquay broadband connection is of utmost importance. You might never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when selecting an internet provider in Torquay.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Torquay have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Torquay?

The average internet speed in Torquay is:

Torquay Average Download Speed Torquay Average Upload Speed
64.65 Mbps 12.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Torquay, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Torquay house. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Check out the table below to find out which speed you should take for a broadband service in Torquay.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone dialling code of Torquay

Corded telephone area code Torquay

The telephone area code, sometimes called the landline dialling code, for Torquay is 01803. If you're calling somebody in Torquay, and you are not in the same area, you will need to add 01803 to the number you'd like to call.

How much does an 01803 Torquay call cost?

If you have calls included with your landline or mobile, then the call cost will probably be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Torquay

Residents of Torquay are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Torquay home to the gas network and electricity grid.

Most of the time you won't need to contact the Torquay distribution network operator, but should the need arise, you can quickly find out which DNO covers Torquay below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Torquay

The electricity distribution network operator for Torquay is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Torquay

There are no power plants within a 10 mile radius of Torquay.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Torquay

You might be wondering which municipalities are within reach of Torquay, in the below table you will find the five nearest towns and cities to Torquay.

Closest five municipalities to Torquay
Municipality Distance from Torquay
Paignton 2.69 miles
Newton Abbot 3.52 miles
Kingsteignton 3.52 miles
Goodrington 3.67 miles