Utilities in <u>Totland Bay

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A Complete Guide to Utilities in Totland Bay

Are you moving and want to know more about Totland Bay? Our complete guide to utilities in Totland Bay will help you to find out everything about broadband, area codes, power generation and energy distributors, and Totland Bay water and sewerage. Keep reading to learn everything about utilities in Totland Bay.

About Totland Bay, Isle of Wight

Totland Bay PO39 has a population of 2,927 and is located in the county of Isle of Wight. Isle of Wight has a population of 141,606 people.

Who supplies my water in Totland Bay?

Totland Bay water utilities are supplied by Southern Water. Below are the main phone numbers for Southern Water:

How to get in touch with the water supplier in Totland Bay

Speaking to an advisor at Southern Water is one of many contact methods to discuss your Totland Bay water account.

In the table below we have listed the main phone numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365
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Write to Southern Water

You can also write to Southern Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Southern Water website.

Customer that want to post a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Water rates in Totland Bay

Water bill in Totland Bay

Water rates in Totland Bay are based on if your home has a water meter or not. It's easy to find out if your Totland Bay water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Totland Bay water rates will have a meter number listed on their water bills.

Metered Customers in Totland Bay

Customers who have a water meter installed at their Totland Bay home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Southern Water. Whilst the variable charges cover the consumption at your Totland Bay home.

Unmetered Customers in Totland Bay

Customers without a meter at their Totland Bay home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Totland Bay home.

The rate unmetered customers pay for water in Totland Bay is going to be based on the rateable value of your home. The rateable value calculation of your Totland Bay water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Totland Bay could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Totland Bay?

The average water bill Totland Bay residents are being charged is £14.25 monthly, which works out at £171 per year.

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How do I pay my Totland Bay water bill?

You will first need to register with Southern Water. After you register your details with Southern Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Totland Bay bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Southern Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Totland Bay?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Totland Bay PO39, your water supplier is Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Totland Bay Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Totland Bay have about their water supply.

Frequently Asked Questions About Water in Totland Bay

Is the tap water in Totland Bay safe to drink?

Yes! It's safe to drink the tap water in Totland Bay. You can rest assured that Totland Bay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Totland Bay water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Totland Bay water to make it drinkable.

Where does the water in Totland Bay come from?

There are three main sources of water that supply Totland Bay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Totland Bay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Totland Bay is higher than 276ppm, that makes the water hardness in Totland Bay is rated as very hard water.

What does this mean?

The water supply to your home in Totland Bay contains slightly elevated levels of minerals that cause hard water. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Totland Bay.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Totland Bay No Water

If you have no water in your Totland Bay home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Totland Bay.

If there is no water at your Totland Bay home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Totland Bay.

If you don't have any cold water, not even a trickle, contact Southern Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the Southern Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Southern Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Totland Bay water leak or flooding

Totland Bay water problems might include anything from a leak, a burst water main, or flooding in your Totland Bay home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Totland Bay property, you must do one of the following as soon as possible:

  1. Ring Southern Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Southern Water website and fill out the online form.

Why does the water in Totland Bay taste strange?

If you detect a difference in smell or taste of your Totland Bay water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Totland Bay water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Totland Bay water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Southern Water using the contact information above.

Broadband Speed in Totland Bay PO39

Totland Bayinternet connected globe

The speed of your internet connection at your Totland Bay home is dependant upon several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average connection speed for Totland Bay with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Totland Bay Average Download Speed Totland Bay Average Upload Speed
37.80 Mbps 16.20 Mbps
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The internet connection type you have can affect your download and upload speed in Totland Bay. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it's the only type of internet connection that's available.

What to look for when picking a broadband provider in Totland Bay?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet could feel daunting. Worry not, we've listed the four important points to think about when picking a broadband provider in Totland Bay.

Availability

The first thing you need to think about when picking a broadband provider in Totland Bay is the issue of availability. The majority of homes in Totland Bay can take advantage of fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in Totland Bay?

  • Fibre broadband
    • This is the fastest available internet connection in Totland Bay
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Totland Bay homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Totland Bay.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Totland Bay.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Totland Bay broadband price

Totland Bay broadband bill

You should also think about the price you pay for broadband in Totland Bay. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the small print of the offer before you commit to a broadband connection in Totland Bay. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike which affects millions of BT customers.

Totland Bay Broadband Reliability

The reliability of the broadband connection is in Totland Bay also needs consideration, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work is a priority.

The times when we're not working we're watching movies online or gaming online which without a reliable broadband connection at your Totland Bay home is something to think about.

Totland Bay broadband customer service

Finally, the technical support for your Totland Bay internet connection is really important. Hopefully you shouldn't have to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem efficiently and quickly is definitely something worth considering when you choose a broadband provider in Totland Bay.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Totland Bay have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in Totland Bay?

The average internet speed in Totland Bay is:

Totland Bay Average Download Speed Totland Bay Average Upload Speed
37.80 Mbps 16.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Totland Bay, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Totland Bay home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Check out the table below to find out which speed you should take when getting connected in Totland Bay.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone area code for Totland Bay

Corded telephone area code Totland Bay

The telephone dialling code, sometimes called the area code, for Totland Bay is 01806. If you call someone in Totland Bay, and you are not in the same area, you should add 01806 before the number you're trying to call.

How much does an 01806 Totland Bay call cost?

If you have a call plan with your landline or mobile tariff, then the call cost will probably be included in that tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Totland Bay

Residents of Totland Bay are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas is maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Totland Bay home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Totland Bay distribution network operator, but if you do, you can quickly find out which DNO covers Totland Bay below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Totland Bay

The electricity distribution network operator for Totland Bay is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Totland Bay

There are no power plants within a 10 mile radius of Totland Bay.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Totland Bay

If you've ever wondered which municipalities are nearby Totland Bay, we've found the closest five municipalities to Totland Bay.

Closest five municipalities to Totland Bay
Municipality Distance from Totland Bay
Freshwater 1.7 miles
Yarmouth 3.35 miles
Sway 5.93 miles
Hordle 5.93 miles
Milford-on-Sea 5.93 miles