Utilities in <u>Totnes

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Your Complete Guide to Utilities in Totnes

If you just moved and have some questions about Totnes? Our comprehensive utilities guide to Totnes is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Totnes water and sewerage. Keep reading to learn everything about utilities in Totnes.

About Totnes, Devon

Totnes TQ9 has a population of 8,076 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Totnes?

Totnes water services are supplied by South West Water. Here are the main contact numbers for South West Water:

How to get in touch with the water supplier in Totnes

Ringing a contact number for South West Water is one of many options to talk about your Totnes water issues.

In the table below we have listed the main phone numbers for South West Water general enquiries and emergencies.

South West Water telephone number South West Water Emergency telephone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Write to South West Water

You can also get in touch with South West Water, you have the choice of posting a letter or sending an email. You can even send your message through the South West Water website.

If you prefer to write a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Cost of water in Totnes

Water bill in Totnes

Water rates in Totnes are based on if your home has a water meter or not. It's easy to find out if your Totnes water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Totnes water rates will have a meter number listed on their water bills.

Metered Customers in Totnes

Customers with a water meter at their Totnes home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges cover the consumption at your Totnes home.

Unmetered Customers in Totnes

Customers who don't have a meter at their Totnes home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Totnes home.

Water rates for unmetered customers in Totnes is based on the rateable value of your home. The rateable value part of your Totnes water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, having a water meter installed at your Totnes may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Totnes?

The average water bill Totnes residents are charged is £18.17 monthly, which works out at £218 a year.

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How do I pay my Totnes water bill?

First, you must sign up and register with South West Water. Once you've registered an account with South West Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Totnes bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your South West Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Totnes?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Totnes TQ9, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Totnes Water Frequently Asked Questions

Below we have answered some common questions that customers in Totnes have about their water supply.

Frequently Asked Questions About Water in Totnes

Is the tap water in Totnes safe to drink?

Yes! The tap water is safe to drink in Totnes. You can rest assured that Totnes water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Totnes water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Totnes water to make it drinkable.

Where does the water in Totnes come from?

There are three main sources of water that supply Totnes:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Totnes

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Totnes is less than 60ppm, that makes the water hardness in in Totnes is rated as soft water.

What does this mean?

The water supply to your home in Totnes contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which extends their lifespan.

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You don't need to add a water softener to the water in Totnes.

Totnes No Water

If you have no water in your Totnes home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Totnes.

If there is no water at your Totnes home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Totnes.

If your home has no cold water, not even a trickle, contact South West Water for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the South West Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for South West Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Totnes water leak or flooding

Totnes water problems could be anything from a burst water main or flooding, to a leak in your Totnes home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Totnes property, you must do one of the following as soon as possible:

  1. Contact South West Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the South West Water website and fill out the online form.

Why does the water in Totnes taste strange?

If you find the taste or smell is different with your Totnes water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Totnes water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Totnes water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach South West Water via the contact channels listed above.

Broadband in Totnes TQ9

Totnesinternet connected globe

The speed of your broadband connection at your Totnes home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average broadband speed for Totnes with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Totnes Average Download Speed Totnes Average Upload Speed
50.50 Mbps 10.60 Mbps
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The type of internet connection you have can affect the speed you get at your home in Totnes. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection currently available.

Things to consider when picking a broadband provider in Totnes?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've covered four main points to think about when picking a broadband provider in Totnes.

Availability

The first thing to consider whilst picking a broadband provider in Totnes is the issue of availability. The majority of homes in Totnes can take advantage of superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Totnes?

  • Fibre broadband
    • This is the fastest type of connection you can get in Totnes
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Totnes homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Totnes.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Totnes.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Totnes broadband cost

Totnes broadband bill

You should also think about how much it costs for the broadband in Totnes. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the fine print of the deal before you sign up to a broadband connection in Totnes. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Totnes Broadband Reliability

The reliability of the broadband connection is in Totnes should also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to do your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Totnes home is going to be important.

Totnes broadband customer service

Finally, the technical support for your Totnes broadband connection is really important. You might never need to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that is able to solve your issue efficiently and quickly is definitely something worth considering when you choose a broadband provider in Totnes.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Totnes ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Totnes?

The average internet speed in Totnes is:

Totnes Average Download Speed Totnes Average Upload Speed
50.50 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Totnes, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Totnes property. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Take a look at this table for a general idea which speed you should pick when getting connected in Totnes.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Totnes

Corded telephone area code Totnes

The landline area code, sometimes called the dialling code, for Totnes is 01806. If you call someone in Totnes, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Totnes call cost?

If calls are included with your mobile or landline tariff, then the call cost will probably be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Totnes

Residents of Totnes are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Totnes home to the gas network and electricity grid.

In many cases you won't need to speak to the Totnes distribution network operator, but should you ever need to, you can quickly find out which DNO covers Totnes right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Totnes

The electricity distribution network operator for Totnes is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Totnes

There are no power plants within a 10 mile radius of Totnes.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Totnes

If you've ever wondered which municipalities are within reach of Totnes, in the table below you can see the closest five municipalities to Totnes.

Closest five municipalities to Totnes
Municipality Distance from Totnes
Paignton 3.88 miles
Dartmouth 4.78 miles
Brixham 5.08 miles