Utilities in <u>Touchen End

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A Complete Guide to Utilities in Touchen End

If you've moved and have questions about Touchen End? Our comprehensive utilities guide to Touchen End is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Touchen End water and sewerage. Keep reading to learn everything about utilities in Touchen End.

About Touchen End, Berkshire

Touchen End SL6 has a population of 100 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Touchen End?

Touchen End water utilities are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, South East Water, Southern Water, and Thames Water:

Getting in touch with your water suppliers for Touchen End

Ringing a contact number for Affinity Water, South East Water or Southern Water is just one method of contact to talk about your Touchen End water issues.

Affinity Water contact numbers

Below, you can find the principal contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water contact numbers

Below, you can find the principal contact numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water contact numbers

Below, you can find the principal contact numbers for Southern Water general enquiries and emergencies.

Southern Water contact number Southern Water Emergency contact number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water contact numbers

Below, you can find the principal contact numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Ringing a contact number for Affinity Water is just one method of contact to talk about your Touchen End water issues.

Write to Affinity Water, South East Water, Southern Water or Thames Water

You can also get in touch with Affinity Water, South East Water, Southern Water or Thames Water, either by email or with a letter in the post. You can even send your message through the Affinity Water, South East Water, Southern Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you can use the email address below:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Touchen End

Water bill in Touchen End

Water rates in Touchen End depend on whether your home has a water meter or not. It's easy to find out if your Touchen End water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Touchen End water rates will have a meter number listed on their water bills.

Metered Customers in Touchen End

Customers who have a water meter installed at their Touchen End home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, Southern Water, or Thames Water. Whilst the variable charges cover the consumption at your Touchen End home.

Unmetered Customers in Touchen End

Customers who don't have a meter at their Touchen End home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Touchen End home.

As an unmetered customer, the rate you pay for water in Touchen End is based on the rateable value of your home. The rateable value part of your Touchen End water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, having a water meter installed at your Touchen End may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Touchen End?

The average water bill Touchen End residents are charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Touchen End water bill?

You will first need to register with Affinity Water, South East Water, Southern Water, or Thames Water. After you register your details with Affinity Water, South East Water, Southern Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Touchen End bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, South East Water, Southern Water, or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Touchen End?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Touchen End SL6, your water suppliers are Affinity Water, South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Touchen End Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Touchen End have about their water supply.

Frequently Asked Questions About Water in Touchen End

Is tap water in Touchen End safe to drink?

Yes! It's safe to drink the tap water in Touchen End. You can rest assured that Touchen End water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Touchen End water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Touchen End water to make it drinkable.

Where does the water in Touchen End come from?

There are three main sources of water that supply Touchen End:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Touchen End

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Touchen End is more than 276ppm, that means the water hardness in Touchen End is rated as very hard water.

What does this mean?

The water supply to your home in Touchen End contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Touchen End.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Touchen End No Water

If you have no water in your Touchen End home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Touchen End.

If there is no water at your Touchen End home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Touchen End.

If you don't have any cold water, not even a trickle, contact Affinity Water, South East Water, Southern Water, or Thames Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the Affinity Water, South East Water, Southern Water, or Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Affinity Water, South East Water, Southern Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Touchen End water leak or flooding

Touchen End water problems can include anything from a burst water main or flooding, to a leak in your Touchen End home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Touchen End property, you must do one of the following as soon as possible:

  1. Call Affinity Water, South East Water, Southern Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Affinity Water, South East Water, Southern Water, or Thames Water website and fill out the online form.

Why does the water in Touchen End taste strange?

If you find the taste or smell is different with your Touchen End water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Touchen End water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Touchen End water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Affinity Water, South East Water, Southern Water, or Thames Water via the contact channels listed above.

Broadband Speed in Touchen End SL6

Touchen Endinternet connected globe

The speed of your internet connection at your Touchen End home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see how it compares to the average broadband speed for Touchen End with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Touchen End Average Download Speed Touchen End Average Upload Speed
88.10 Mbps 22.33 Mbps
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The internet connection type you have can affect the speed you get at your home in Touchen End. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one currently available.

Things to consider when searching for a broadband provider in Touchen End?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, let's take a look at the top four points to think about when searching for a broadband provider in Touchen End.

Availability

The first point to bear in mind when searching for a broadband provider in Touchen End is the availability. The majority of homes in Touchen End should be able to enjoy fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Touchen End?

  • Fibre broadband
    • This is the fastest available internet connection in Touchen End
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Touchen End homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Touchen End.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Touchen End.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Touchen End broadband cost

Touchen End broadband bill

Another important consideration is how much it costs for the broadband in Touchen End. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal before you sign up to a internet connection in Touchen End. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike which affects millions of BT customers.

Touchen End Broadband Reliability

The reliability of broadband in Touchen End also needs consideration, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Touchen End home is going to be important.

Touchen End broadband customer support

Lastly, the customer support of your Touchen End broadband connection is extremely important. You might never need to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that can deal with your problem in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Touchen End.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Touchen End have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in Touchen End?

The average internet speed in Touchen End is:

Touchen End Average Download Speed Touchen End Average Upload Speed
88.10 Mbps 22.33 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Touchen End, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Touchen End house. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

It really does depend on how you will use the internet. Have a look at the following table for a general idea which speed you should pick when signing up for broadband in Touchen End.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Touchen End

Corded telephone area code Touchen End

The telephone area code, sometimes called the landline dialling code, for Touchen End is 01806. When making a call to someone in Touchen End, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 Touchen End call cost?

If calls are included with your mobile or landline tariff, the phone call is likely to be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Touchen End

Residents of Touchen End are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Touchen End home to the gas network and electricity grid.

In many cases you won't need to contact the Touchen End distribution network operator, but should the need arise, you can quickly find out which DNO covers Touchen End right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Touchen End

The electricity distribution network operator for Touchen End is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Touchen End

There are no power plants within a 10 mile radius of Touchen End.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Touchen End

Perhaps you're wondering which towns and cities are within reach of Touchen End, in the below table you will find the closest five municipalities to Touchen End.