Your Complete Guide to Utilities in Underwood

Are you moving and want to know more about Underwood? Our complete guide to utilities in Underwood will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Underwood water and sewerage. Keep reading to learn everything about utilities in Underwood.

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About Underwood, Derbyshire

Underwood NG16 has a population of 1,976 and is located in the county of Derbyshire. Derbyshire has a population of 796,142 people.

Who supplies my water in Underwood?

Underwood water services are supplied by Severn Trent. In the table below are the contact numbers for Severn Trent:

Getting in touch with your water supplier for Underwood

Calling a phone number for Severn Trent is one of many contact methods to discuss your Underwood water problems.

Below, you can find the principal contact numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

Write to Severn Trent

You can also write to Severn Trent, by composing a letter or sending an email. You can even send your message through the Severn Trent website.

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

Customers that would rather email Severn Trent, you can use the email address below:

Severn Trent Email Address
[email protected]
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Cost of water in Underwood

Water bill in Underwood

Water rates in Underwood depend on whether your home has a water meter or not. It's easy to find out if your Underwood water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Underwood water rates will have a meter number listed on their water bills.

Metered Customers in Underwood

Customers who have a water meter installed at their Underwood property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Severn Trent. Whilst the variable charges are for the consumption at your Underwood home.

Unmetered Customers in Underwood

Customers who don't have a meter at their Underwood home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Underwood home.

Water rates for unmetered customers in Underwood will be based on the rateable value of your home. The rateable value of your Underwood water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Underwood may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Underwood?

The average water bill Underwood residents are billed is £16.58 per month, which is £199 per year.

How do I pay my Underwood water bill?

First of all, you will need to register with Severn Trent. After you register your details with Severn Trent, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Underwood bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Severn Trent account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Underwood?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Underwood NG16, your water supplier is Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Underwood Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Underwood have about their water supply.

Frequently Asked Questions About Water in Underwood

Is tap water in Underwood safe to drink?

Yes! You can drink the tap water in Underwood. You can rest assured that Underwood water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Underwood water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Underwood water to make it drinkable.

Where does the water in Underwood come from?

There are three main sources of water that supply Underwood:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Underwood

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Underwood is fewer than 60ppm, that makes the water hardness in in Underwood is rated as soft water.

What does this mean?

The water being supplied to your home in Underwood contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

You shouldn't need to use a water softener at your home in Underwood.

Underwood No Water

If there isn't any running water in your Underwood home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Underwood.

If there is no water at your Underwood home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Underwood.

If you don't have any cold water, not even a trickle, contact Severn Trent for help. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Severn Trent website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Severn Trent, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Underwood water leak or flooding

Underwood water problems could be anything from flooding or a leak, to a burst water main in your Underwood home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Underwood property, you must do one of the following as soon as possible:

  1. Contact Severn Trent regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Severn Trent website and complete the online form to report the issue.

Why does the water in Underwood taste strange?

If you notice a change in taste or smell with your Underwood water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Underwood water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Underwood water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Severn Trent using the contact information above.

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Internet in Underwood NG16

Underwoodinternet connected globe

The speed of your internet connection at your Underwood home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average connection speed for Underwood with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Underwood Average Download Speed Underwood Average Upload Speed
86.88 Mbps 14.45 Mbps
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The type of internet connection you have can affect your download and upload speed in Underwood. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when choosing an internet provider in Underwood?

These days, the internet is as important as other essential utilities, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, let's take a look at the top four points worth considering before choosing an internet provider in Underwood.

Availability

The first point to bear in mind whilst choosing an internet provider in Underwood is the availability. The majority of homes in Underwood should have access to fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Underwood?

  • Fibre broadband
    • This is the fastest type of connection you can get in Underwood
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Underwood homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Underwood.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Underwood.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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Underwood broadband price

Underwood broadband bill

Another important consideration is the price you pay for broadband in Underwood. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you commit to a broadband connection in Underwood. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Underwood Broadband Reliability

The reliability of the broadband connection is in Underwood should also be considered, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to do your work is really important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Underwood home will be an important thing to consider.

Underwood broadband technical support

Lastly, the customer support of your Underwood internet connection is of utmost importance. You might never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a high level of customer support that is able to solve your issue in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Underwood.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Underwood have about their internet connection.

Broadband Internet FAQs

How fast is the broadband in Underwood?

The average broadband speed in Underwood is:

Underwood Average Download Speed Underwood Average Upload Speed
86.88 Mbps 14.45 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Underwood, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Underwood home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Have a look at the following table for a rough guide to which speed you should take when signing up for broadband in Underwood.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

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What's the landline area code in Underwood

Corded telephone area code Underwood

The telephone dialling code, sometimes called the area code, for Underwood is 01773. If you call someone in Underwood, and you're located in a different region, you will need to add 01773 before the number you're trying to call.

How much does an 01773 Underwood call cost?

If you have a call plan with your landline or mobile, the cost of the call is likely to be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have a plan that includes calls, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Underwood

People living in Underwood can choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Underwood home to the gas network and electricity grid.

In many cases you won't need to speak to the Underwood distribution network operator, but if you do, you can find the distribution network operator for Underwood right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Underwood

The electricity distribution network operator for Underwood is Western Power Distribution - East Midlands. You can find the Western Power Distribution - East Midlands contact details in the table below:

Western Power Distribution - East Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 678 3105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Underwood

There are no power plants within a 10 mile radius of Underwood.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Near Underwood

You might be wondering which municipalities are within reach of Underwood, in the below table you will find the five nearest towns and cities to Underwood.