Utilities in <u>Upper Green

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A Complete Guide to Utilities in Upper Green

Are you moving and want to know more about Upper Green? Our complete guide to utilities in Upper Green will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Upper Green water and sewerage. Keep reading to learn everything about utilities in Upper Green.

About Upper Green, Essex

Upper Green CB11 is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Upper Green?

Upper Green water services are provided by Affinity Water. Here are the main contact numbers for Affinity Water:

How to reach your water provider in Upper Green

Calling a phone number for Affinity Water is one of many contact methods to discuss your Upper Green water problems.

Below, you can find the principal telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Write to Affinity Water

You can also get in touch with Affinity Water, by composing a letter or sending an email. You can also submit your request on the Affinity Water website.

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Cost of water in Upper Green

Water bill in Upper Green

Water rates in Upper Green will vary depending on if your home has a water meter or not. You can easily check if your Upper Green water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Upper Green water rates will have a meter number listed on their water bills.

Metered Customers in Upper Green

Customers who have a water meter installed at their Upper Green house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water. Whilst the variable charges are for the consumption at your Upper Green home.

Unmetered Customers in Upper Green

Customers who don't have a meter at their Upper Green home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Upper Green home.

The rate unmetered customers pay for water in Upper Green is based on the rateable value of your home. The rateable value of your Upper Green water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Upper Green might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Upper Green?

The average water bill Upper Green residents are charged is £16.67 each month, that's £200 annually.

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How do I pay my Upper Green water bill?

You will first need to register with Affinity Water. After you register your details with Affinity Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Upper Green bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Upper Green?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Upper Green CB11, your water supplier is Affinity Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Upper Green Water Frequently Asked Questions

Below we have answered some common questions that customers in Upper Green have about their water supply.

Frequently Asked Questions About Water in Upper Green

Is water from the tap in Upper Green safe to drink?

Yes! You can drink the tap water in Upper Green. You can rest assured that Upper Green water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Upper Green water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Upper Green water to make it drinkable.

Where does the water in Upper Green come from?

There are three main sources of water that supply Upper Green:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Upper Green

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Upper Green is higher than 201ppm, that means the water hardness in Upper Green is rated as hard water.

What does this mean?

The water being supplied to your home in Upper Green contains an elevated level of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Upper Green.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Upper Green No Water

If you have no water in your Upper Green home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Upper Green.

If there is no water at your Upper Green home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Upper Green.

If there is no cold water, not even a trickle, contact Affinity Water for help. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Affinity Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Affinity Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Upper Green water leak or flooding

Upper Green water problems might include anything from a burst water main or flooding, to a leak in your Upper Green home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Upper Green property, you must do one of the following as soon as possible:

  1. Call Affinity Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the Affinity Water website and fill out the online form.

Why does the water in Upper Green taste strange?

If you find the taste or smell is different with your Upper Green water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Upper Green water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Upper Green water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Affinity Water using the contact information above.

Broadband Speed in Upper Green CB11

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The speed of your internet connection at your Upper Green home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and see if it matches the average internet speed in Upper Green with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Upper Green Average Download Speed Upper Green Average Upload Speed
60.90 Mbps 19.50 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Upper Green. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when searching for a broadband provider in Upper Green?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. Worry not, we've listed the four important points to think about when searching for a broadband provider in Upper Green.

Availability

The first thing to consider whilst searching for a broadband provider in Upper Green is what's available. Most homes in Upper Green should have access to fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What are the different types of connection in Upper Green?

  • Fibre broadband
    • This is the fastest available internet connection in Upper Green
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Upper Green homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Upper Green.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Upper Green.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Upper Green broadband value for money

Upper Green broadband bill

You should also think about the price you pay for broadband in Upper Green. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. We recommend you double check the small print of the offer when you sign up for a internet service in Upper Green. There are some providers that will increase the price you pay during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Upper Green Broadband Reliability

The reliability of broadband in Upper Green must also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work is really important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Upper Green home will be an important thing to consider.

Upper Green broadband customer support

Our final tip, the customer support of your Upper Green broadband connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that is able to solve your issue quickly and efficiently should be considered when selecting an internet provider in Upper Green.

Broadband FAQ

Below we've answered some our the most common questions that customers in Upper Green have about their internet connection.

Broadband FAQs

How fast is the broadband in Upper Green?

The average broadband speed in Upper Green is:

Upper Green Average Download Speed Upper Green Average Upload Speed
60.90 Mbps 19.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Upper Green, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Upper Green property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on how you will use the internet. Have a look at the following table for a general idea the kind of broadband speed you should choose when getting connected in Upper Green.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone dialling code of Upper Green

Corded telephone area code Upper Green

The landline area code, sometimes called the dialling code, for Upper Green is 01806. When making a call to someone in Upper Green, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Upper Green call cost?

If you have a call plan with your landline or mobile, the phone call should be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Upper Green

Residents in Upper Green can choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas is maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Upper Green home to the gas network and electricity grid.

In many cases you won't need to contact the Upper Green distribution network operator, but should you ever need to, you can find the distribution network operator for Upper Green in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Upper Green

The electricity distribution network operator for Upper Green is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Upper Green

There are no power plants within a 10 mile radius of Upper Green.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Upper Green

You might be wondering which municipalities are nearby Upper Green, we've found the closest five municipalities to Upper Green.