Utilities in <u>Ventnor

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Your Complete Guide to Utilities in Ventnor

Are you moving and want to know more about Ventnor? Our utilities guide to Ventnor will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Ventnor water and sewerage. Keep reading to learn everything about utilities in Ventnor.

About Ventnor, Isle of Wight

Ventnor PO38 has a population of 5,976 and is located in the county of Isle of Wight. Isle of Wight has a population of 141,606 people.

Who supplies my water in Ventnor?

Ventnor water services are supplied by Southern Water. In the table below are the contact numbers for Southern Water:

How to get in touch with the water supplier in Ventnor

Speaking to an advisor at Southern Water is one of many contact methods to deal with your Ventnor water account.

Below, you can find the principal phone numbers for Southern Water general enquiries and emergencies.

Southern Water phone number Southern Water Emergency phone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365
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Write to Southern Water

You can also write to Southern Water, by composing a letter or sending an email. You can even send your message through the Southern Water website.

Customer that want to post a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Cost of water in Ventnor

Water bill in Ventnor

Water rates in Ventnor depend on whether your home has a water meter or not. You can easily check if your Ventnor water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Ventnor water rates will have a meter number listed on their water bills.

Metered Customers in Ventnor

Customers that have a water meter at their Ventnor property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Southern Water. While the variable charges cover the usage at your Ventnor home.

Unmetered Customers in Ventnor

Customers who don't have a meter at their Ventnor home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Ventnor home.

The rate unmetered customers pay for water in Ventnor is based on the rateable value of your home. The rateable value part of your Ventnor water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Ventnor could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Ventnor?

The average water bill Ventnor residents are being charged is £14.25 monthly, which works out at £171 annually.

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How do I pay my Ventnor water bill?

You will first need to register with Southern Water. After you've registered with Southern Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Ventnor bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Southern Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Ventnor?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Ventnor PO38, your water supplier is Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ventnor Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Ventnor have about their water supply.

Frequently Asked Questions About Water in Ventnor

Is tap water in Ventnor safe to drink?

Yes! You can drink the tap water in Ventnor. You can rest assured that Ventnor water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Ventnor water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Ventnor water to make it drinkable.

Where does the water in Ventnor come from?

There are three main sources of water that supply Ventnor:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Ventnor

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Ventnor is higher than 276ppm, that means the water hardness in Ventnor is rated as very hard water.

What does this mean?

The clean water supply to your home in Ventnor contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Ventnor.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Ventnor No Water

If you have no water in your Ventnor home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Ventnor.

If there is no water at your Ventnor home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Ventnor.

If you don't have any cold water, not even a trickle, contact Southern Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Southern Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Southern Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Ventnor water leak or flooding

Ventnor water problems might include anything from a burst water main or flooding, to a leak in your Ventnor home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Ventnor property, you must do one of the following as soon as possible:

  1. Ring Southern Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Southern Water website and fill in the form to report the problem.

Why does the water in Ventnor taste strange?

If you detect a difference in smell or taste of your Ventnor water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Ventnor water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Ventnor water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Southern Water via the contact channels listed above.

Broadband Speed in Ventnor PO38

Ventnorinternet connected globe

The broadband speed you get at your Ventnor home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see if it matches the average broadband speed for Ventnor with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ventnor Average Download Speed Ventnor Average Upload Speed
37.80 Mbps 16.20 Mbps
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The type of internet connection you have can affect your download and upload speed in Ventnor. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection available.

What to look for when choosing an internet provider in Ventnor?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've listed the four important points to think about when choosing an internet provider in Ventnor.

Availability

The first thing you need to think about whilst choosing an internet provider in Ventnor is the availability. Most homes in Ventnor should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Ventnor?

  • Fibre broadband
    • This is fastest connection that's currently available in Ventnor
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Ventnor homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Ventnor.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Ventnor.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Ventnor broadband cost

Ventnor broadband bill

Another important consideration is how much it costs for the broadband in Ventnor. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. You should always look in the small print of the offer before you sign up to a internet connection in Ventnor. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Ventnor Broadband Reliability

The reliability of broadband in Ventnor should also be considered, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work can be extremely important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Ventnor home is something to think about.

Ventnor broadband technical support

Finally, the customer support of your Ventnor internet connection is of utmost importance. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Ventnor.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Ventnor have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Ventnor?

The average speed of broadband in Ventnor is:

Ventnor Average Download Speed Ventnor Average Upload Speed
37.80 Mbps 16.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Ventnor, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Ventnor property. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on how you will use the internet. Check out the table below to find out which speed you should pick when signing up for broadband in Ventnor.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the landline area code in Ventnor

Corded telephone area code Ventnor

The telephone dialling code, sometimes called the area code, for Ventnor is 01806. When making a call to someone in Ventnor, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 Ventnor call cost?

If you have calls included with your landline or mobile tariff, the cost of the call will probably be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Ventnor

People living in Ventnor are free to choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Ventnor home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Ventnor distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Ventnor below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Ventnor

The electricity distribution network operator for Ventnor is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Ventnor

There are no power plants within a 10 mile radius of Ventnor.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Ventnor

You might be wondering which municipalities are within reach of Ventnor, we've found the closest five municipalities to Ventnor.

Closest five municipalities to Ventnor
Municipality Distance from Ventnor
Shanklin 6.8 miles
Yarmouth 7.08 miles
Freshwater 9.33 miles
Totland Bay 9.81 miles
Alum Bay 9.81 miles