Utilities in <u>Waltham Abbey

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A Complete Guide to Utilities in Waltham Abbey

If you just moved and have some questions about Waltham Abbey? Our comprehensive utilities guide to Waltham Abbey is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Waltham Abbey water and sewerage. Keep reading to learn everything about utilities in Waltham Abbey.

About Waltham Abbey, Essex

Waltham Abbey EN9 has a population of 18,743 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Waltham Abbey?

Waltham Abbey water services are provided by Affinity Water. In the table below are the contact numbers for Affinity Water, and Thames Water:

How to get in touch with the water suppliers in Waltham Abbey

Ringing a contact number for Affinity Water or Thames Water is one of many options to talk about your Waltham Abbey water issues.

Affinity Water telephone numbers

In the table below you will find the telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water telephone numbers

In the table below you will find the telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also write to Affinity Water or Thames Water, by composing a letter or sending an email. You can also send your request via the Affinity Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Waltham Abbey

Water bill in Waltham Abbey

Water rates in Waltham Abbey are based on if your home has a water meter or not. It's easy to find out if your Waltham Abbey water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Waltham Abbey water rates will have a meter number listed on their water bills.

Metered Customers in Waltham Abbey

Customers with a water meter at their Waltham Abbey house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. Whilst the variable charges cover the consumption at your Waltham Abbey home.

Unmetered Customers in Waltham Abbey

Customers who don't have a meter at their Waltham Abbey home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Waltham Abbey home.

As an unmetered customer, the rate you pay for water in Waltham Abbey is going to be based on the rateable value of your home. The rateable value part of your Waltham Abbey water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, installing a water meter at your Waltham Abbey may save you money.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Waltham Abbey?

The average water bill Waltham Abbey residents are being charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Waltham Abbey water bill?

First, you must sign up and register with Affinity Water or Thames Water. After you register your details with Affinity Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Waltham Abbey bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Waltham Abbey?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Waltham Abbey EN9, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Waltham Abbey Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Waltham Abbey have about their water supply.

Frequently Asked Questions About Water in Waltham Abbey

Is water from the tap in Waltham Abbey safe to drink?

Yes! The tap water is safe to drink in Waltham Abbey. You can rest assured that Waltham Abbey water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Waltham Abbey water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Waltham Abbey water to make it drinkable.

Where does the water in Waltham Abbey come from?

There are three main sources of water that supply Waltham Abbey:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Waltham Abbey

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Waltham Abbey is higher than 201ppm, that makes the water hardness in Waltham Abbey is rated as hard water.

What does this mean?

The water supply to your home in Waltham Abbey contains an elevated level of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Waltham Abbey.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Waltham Abbey No Water

If there isn't any running water in your Waltham Abbey home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Waltham Abbey.

If there is no water at your Waltham Abbey home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Waltham Abbey.

If your home has no cold water, not even a trickle, contact Affinity Water or Thames Water for assistance. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Affinity Water or Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Affinity Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Waltham Abbey water leak or flooding

Waltham Abbey water problems can include anything from a leak, a burst water main, or flooding in your Waltham Abbey home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Waltham Abbey property, you need to do one of the following as quickly as you can:

  1. Contact Affinity Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Affinity Water or Thames Water website and fill in the form to report the problem.

Why does the water in Waltham Abbey taste strange?

If you find the taste or smell is different with your Waltham Abbey water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Waltham Abbey water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Waltham Abbey water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water or Thames Water using the contact information above.

Broadband in Waltham Abbey EN9

Waltham Abbeyinternet connected globe

The speed of your internet connection at your Waltham Abbey home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average connection speed for Waltham Abbey with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Waltham Abbey Average Download Speed Waltham Abbey Average Upload Speed
80.63 Mbps 17.35 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Waltham Abbey. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection currently available.

Things to consider when picking a broadband provider in Waltham Abbey?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've listed the four important points worth considering before picking a broadband provider in Waltham Abbey.

Availability

The first thing to consider before picking a broadband provider in Waltham Abbey is the issue of availability. The majority of homes in Waltham Abbey can take advantage of superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

How can I connect to the internet in Waltham Abbey?

  • Fibre broadband
    • This is fastest connection that's currently available in Waltham Abbey
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Waltham Abbey homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Waltham Abbey.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Waltham Abbey.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Waltham Abbey broadband value for money

Waltham Abbey broadband bill

You also need to consider the price you pay for broadband in Waltham Abbey. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. It's important to read the fine print of the deal before you commit to a internet service in Waltham Abbey. Some providers will raise the price even before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Waltham Abbey Broadband Reliability

The reliability of the broadband connection is in Waltham Abbey must also be considered, with many of us working from home full-time or just a few days per week, we need to have a reliable internet connection to do your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Waltham Abbey home is going to be important.

Waltham Abbey broadband customer service

Our final tip, the customer service of your Waltham Abbey internet connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query efficiently and quickly is definitely something worth considering when you choose a broadband provider in Waltham Abbey.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Waltham Abbey ask about their broadband.

Broadband FAQs

Is the internet fast in Waltham Abbey?

The average internet speed in Waltham Abbey is:

Waltham Abbey Average Download Speed Waltham Abbey Average Upload Speed
80.63 Mbps 17.35 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Waltham Abbey, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Waltham Abbey property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of UK home .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Have a look at the following table to find out the kind of broadband speed you should choose for a broadband service in Waltham Abbey.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the landline area code in Waltham Abbey

Corded telephone area code Waltham Abbey

The telephone dialling code, sometimes called the area code, for Waltham Abbey is 01992. If you call someone in Waltham Abbey, and you are not in the same area, you must add 01992 to the number you're calling.

How much does an 01992 Waltham Abbey call cost?

If calls are included with your mobile or landline tariff, then the call cost should be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Waltham Abbey

Residents in Waltham Abbey are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Waltham Abbey home to the gas and electricity networks.

Most of the time you won't need to speak to the Waltham Abbey distribution network operator, but should you ever need to, you can find the distribution network operator for Waltham Abbey right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Waltham Abbey

The electricity distribution network operator for Waltham Abbey is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Waltham Abbey

There are no power plants within a 10 mile radius of Waltham Abbey.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Near Waltham Abbey

You might be wondering which municipalities are close to Waltham Abbey, we've found the five nearest towns and cities to Waltham Abbey.

Closest five municipalities to Waltham Abbey
Municipality Distance from Waltham Abbey
Ponders End 2.53 miles
Enfield Wash 2.53 miles
Enfield Lock 2.53 miles
Enfield Island Village 2.53 miles