Utilities in <u>Wantage

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Your Complete Guide to Utilities in Wantage

Are you moving and want to know more about Wantage? Our complete guide to utilities in Wantage will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Wantage water and sewerage. Keep reading to learn everything about utilities in Wantage.

About Wantage, Berkshire

Wantage OX12 has a population of 18,505 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Wantage?

Wantage water utilities are supplied by Thames Water. Here are the main contact numbers for Thames Water:

Getting in touch with your water supplier for Wantage

Speaking to an advisor at Thames Water is one of many contact methods to discuss your Wantage water problems.

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365
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Write to Thames Water

You can also get in touch with Thames Water, either by email or with a letter in the post. You can even send your message through the Thames Water website.

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Wantage

Water bill in Wantage

Water rates in Wantage are based on if your home has a water meter or not. You can easily check if your Wantage water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Wantage water rates will have a meter number listed on their water bills.

Metered Customers in Wantage

Customers that have a water meter at their Wantage property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges are for the consumption at your Wantage home.

Unmetered Customers in Wantage

Customers without a meter at their Wantage home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Wantage home.

As an unmetered customer, the rate you pay for water in Wantage is going to be based on the rateable value of your home. The rateable value part of your Wantage water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Wantage may save you money.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Wantage?

The average water bill Wantage residents are billed is £19.33 each month, that's £232 a year.

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How do I pay my Wantage water bill?

First, you must sign up and register with Thames Water. Once you've registered an account with Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Wantage bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Wantage?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Wantage OX12, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wantage Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Wantage have about their water supply.

Frequently Asked Questions About Water in Wantage

Is tap water in Wantage safe to drink?

Yes! You can drink the tap water in Wantage. You can rest assured that Wantage water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Wantage water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Wantage water to make it drinkable.

Where does the water in Wantage come from?

There are three main sources of water that supply Wantage:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Wantage

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Wantage is more than 276ppm, this means the water in Wantage is rated as very hard water.

What does this mean?

The water supply to your home in Wantage contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Wantage.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Wantage No Water

If you have no water in your Wantage home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Wantage.

If there is no water at your Wantage home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Wantage.

If your home has no cold water, not even a trickle, contact Thames Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining why you have no water.
  2. Check the Twitter account of Thames Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Wantage water leak or flooding

Wantage water problems can include anything from a leak, a burst water main, or flooding in your Wantage home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Wantage property, you need to do one of the following as quickly as you can:

  1. Call Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Thames Water website and fill out the online form.

Why does the water in Wantage taste strange?

If you find the taste or smell is different with your Wantage water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Wantage water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Wantage water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Thames Water on the contact details above.

Broadband in Wantage OX12

Wantageinternet connected globe

The speed of your broadband connection at your Wantage home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see how it compares to the average internet speed in Wantage with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wantage Average Download Speed Wantage Average Upload Speed
91.85 Mbps 27.45 Mbps
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The internet connection type you have can affect the speed you get at your home in Wantage. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL internet connections are the slowest, in parts of the UK that are more remote it's the only type of internet connection that's available.

What should you consider when choosing an internet provider in Wantage?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, let's take a look at the top four points to think about when choosing an internet provider in Wantage.

Availability

The first thing you need to think about whilst choosing an internet provider in Wantage is the issue of availability. Most homes in Wantage should have access to superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Wantage?

  • Fibre broadband
    • This is the fastest available internet connection in Wantage
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Wantage homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Wantage.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Wantage.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Wantage broadband price

Wantage broadband bill

You also need to consider the monthly cost of broadband in Wantage. There are many providers offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal when you sign up for a broadband connection in Wantage. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Wantage Broadband Reliability

The reliability of broadband in Wantage also needs consideration, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work is a priority.

The times when we're not working we're watching movies online or gaming online which without a reliable broadband connection at your Wantage home will be an important thing to consider.

Wantage broadband technical support

Lastly, the customer service of your Wantage broadband connection is extremely important. You might never need to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue efficiently and quickly should be considered when selecting an internet provider in Wantage.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Wantage have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Wantage?

The average broadband speed in Wantage is:

Wantage Average Download Speed Wantage Average Upload Speed
91.85 Mbps 27.45 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Wantage, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Wantage property. This means it's very fast and extremely reliable. At the time of writing, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Take a look at this table for a rough guide to which speed you should take for a broadband service in Wantage.

Main internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Wantage

Corded telephone area code Wantage

The telephone dialling code, sometimes called the area code, for Wantage is 01806. If you're calling somebody in Wantage, and you are not in the same area, you should add 01806 before the number you're trying to call.

How much does an 01806 Wantage call cost?

If you have a call plan with your landline or mobile, the cost of the call is likely to be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Wantage

People living in Wantage are free to choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas will always be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Wantage home to the gas and electricity networks.

Most of the time you won't need to contact the Wantage distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Wantage right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Wantage

The electricity distribution network operator for Wantage is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Wantage

There are no power plants within a 10 mile radius of Wantage.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Wantage

Perhaps you're wondering which towns and cities are within reach of Wantage, in the below table you will find the closest five municipalities to Wantage.

Closest five municipalities to Wantage
Municipality Distance from Wantage
Didcot 5.27 miles
Harwell 5.27 miles
Blewbury 5.27 miles
Longworth 8.69 miles
Sunningwell 8.69 miles