A Complete Guide to Utilities in West Derby

If you've moved and have questions about West Derby? Our utilities guide to West Derby will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and West Derby water and sewerage. Keep reading to learn everything about utilities in West Derby.

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About West Derby, Merseyside

West Derby L12 has a population of 13,770 and is located in the county of Merseyside. Merseyside has a population of 1,423,065 people.

Who supplies my water in West Derby?

West Derby water services are supplied by United Utilities. Here are the main contact numbers for United Utilities:

Getting in touch with your water supplier for West Derby

Calling a phone number for United Utilities is just one method of contact to deal with your West Derby water account.

Below, you can find the principal contact numbers for United Utilities general enquiries and emergencies.

United Utilities contact number United Utilities Emergency contact number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to United Utilities

You can also get in touch with United Utilities, you have the choice of posting a letter or sending an email. You can even send your message through the United Utilities website.

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE
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Water rates in West Derby

Water bill in West Derby

Water rates in West Derby are based on if your home has a water meter or not. You can easily find out whether your West Derby water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered West Derby water rates will have a meter number listed on their water bills.

Metered Customers in West Derby

Customers who have a water meter installed at their West Derby property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of United Utilities. Whilst the variable charges cover the consumption at your West Derby home.

Unmetered Customers in West Derby

Customers who don't have a meter at their West Derby home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your West Derby home.

Water rates for unmetered customers in West Derby will be based on the rateable value of your home. The rateable value part of your West Derby water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your West Derby could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in West Derby?

The average water bill West Derby residents are being charged is £16.83 per month, which is £202 per year.

How do I pay my West Derby water bill?

First, you must sign up and register with United Utilities. After you've registered with United Utilities, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your West Derby bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your United Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in West Derby?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in West Derby L12, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

West Derby Water Frequently Asked Questions

Below we have answered some common questions that customers in West Derby have about their water supply.

Frequently Asked Questions About Water in West Derby

Is the tap water in West Derby safe to drink?

Yes! You can drink the tap water in West Derby. You can rest assured that West Derby water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given West Derby water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter West Derby water to make it drinkable.

Where does the water in West Derby come from?

There are three main sources of water that supply West Derby:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in West Derby

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in West Derby is fewer than 60ppm, this means the water in in West Derby is rated as soft water.

What does this mean?

The clean water supply to your home in West Derby contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

Selectra recommends

Water softener isn't needed at your home in West Derby.

West Derby No Water

If there isn't any running water in your West Derby home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting West Derby.

If there is no water at your West Derby home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting West Derby.

If there is no cold water, not even a trickle, contact United Utilities for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the United Utilities website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for United Utilities, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

West Derby water leak or flooding

West Derby water problems could be anything from flooding or a leak, to a burst water main in your West Derby home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your West Derby property, you need to do one of the following as quickly as you can:

  1. Contact United Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the United Utilities website and fill out the online form.

Why does the water in West Derby taste strange?

If you notice a change in taste or smell with your West Derby water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the West Derby water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to West Derby water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with United Utilities via the contact channels listed above.

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Broadband in West Derby L12

West Derbyinternet connected globe

The broadband speed you get at your West Derby home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test how fast your internet is and find out how it compares to the average broadband speed for West Derby with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

West Derby Average Download Speed West Derby Average Upload Speed
131.60 Mbps 19.70 Mbps
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The type of internet connection you have can affect your download and upload speed in West Derby. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one available.

What to look for when searching for a broadband provider in West Derby?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've listed the four important points worth considering before searching for a broadband provider in West Derby.

Availability

The first thing you need to think about when searching for a broadband provider in West Derby is the issue of availability. Whilst many homes in West Derby should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in West Derby?

  • Fibre broadband
    • This is the fastest available internet connection in West Derby
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of West Derby homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of West Derby.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in West Derby.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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West Derby broadband value for money

West Derby broadband bill

Another important consideration is how much it costs for the broadband in West Derby. There are many providers offering a low cost deal for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal before you sign up to a internet connection in West Derby. Some providers will raise the price even during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

West Derby Broadband Reliability

The reliability of the broadband connection is in West Derby should also be considered, with many people working from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your West Derby home is something to think about.

West Derby broadband customer support

Lastly, the customer support of your West Derby broadband connection is really important. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem efficiently and quickly is a strong plus when making a decision for a broadband internet provider in West Derby.

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Broadband FAQ

Below we've answered some our the most common questions that customers in West Derby have about their internet connection.

Broadband Internet FAQs

Is the internet fast in West Derby?

The average internet speed in West Derby is:

West Derby Average Download Speed West Derby Average Upload Speed
131.60 Mbps 19.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in West Derby, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your West Derby home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Take a look at this table to find out which speed you should choose when signing up for broadband in West Derby.

Main internet uses Recommended Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

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What's the telephone dialling code of West Derby

Corded telephone area code West Derby

The telephone dialling code, sometimes called the area code, for West Derby is 01806. If you're calling somebody in West Derby, and you are in a different area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 West Derby call cost?

If you have calls included with your landline or mobile tariff, the phone call is likely to be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in West Derby

People living in West Derby are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the network operator for the region.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your West Derby home to the electricity grid and gas networks.

Most of the time you won't need to speak to the West Derby distribution network operator, but if you do, you can quickly find out which DNO covers West Derby below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for West Derby

The electricity distribution network operator for West Derby is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near West Derby

There are no power plants within a 10 mile radius of West Derby.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near West Derby

If you've ever wondered which municipalities are within reach of West Derby, we've found the five nearest towns and cities to West Derby.

Closest five municipalities to West Derby
Municipality Distance from West Derby
Stockbridge Village 0.54 miles
Croxteth 1.48 miles
Gillmoss 1.48 miles
Clubmoor 1.48 miles
Norris Green 1.48 miles