Utilities in <u>West Horndon

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A Complete Guide to Utilities in West Horndon

If you just moved and have some questions about West Horndon? Our comprehensive utilities guide to West Horndon will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and West Horndon water and sewerage. Keep reading to learn everything about utilities in West Horndon.

About West Horndon, Essex

West Horndon CM13 has a population of 1,537 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in West Horndon?

West Horndon water services are provided by Affinity Water. Here are the main contact numbers for Affinity Water, Anglian Water, Essex & Suffolk Water, and Thames Water:

How to get in touch with the water suppliers in West Horndon

Ringing a contact number for Affinity Water, Anglian Water or Essex & Suffolk Water is one of many options to talk about your West Horndon water account.

Affinity Water contact numbers

In the table below you will find the contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

Anglian Water contact numbers

In the table below you will find the contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water contact number Anglian Water Emergency contact number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

In the table below you will find the contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water contact number Essex & Suffolk Water Emergency contact number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Ringing a contact number for Affinity Water is one of many options to talk about your West Horndon water account.

Write to Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water

You can also write to Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water, either by email or with a letter in the post. You can even send your message through the Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in West Horndon

Water bill in West Horndon

Water rates in West Horndon will vary depending on if your home has a water meter or not. You can easily find out whether your West Horndon water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered West Horndon water rates will have a meter number listed on their water bills.

Metered Customers in West Horndon

Customers with a water meter at their West Horndon house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water. Whilst the variable charges are for the consumption at your West Horndon home.

Unmetered Customers in West Horndon

Customers who don't have a meter at their West Horndon home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your West Horndon home.

Water rates for unmetered customers in West Horndon is based on the rateable value of your home. The rateable value part of your West Horndon water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your West Horndon may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in West Horndon?

The average water bill West Horndon residents are billed varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
Affinity Water £16.67 £200
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
Thames Water £19.33 £232
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How do I pay my West Horndon water bill?

First of all, you will need to register with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water. After you register your details with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your West Horndon bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in West Horndon?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in West Horndon CM13, your water suppliers are Affinity Water, Anglian Water, Essex & Suffolk Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

West Horndon Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in West Horndon have about their water supply.

Frequently Asked Questions About Water in West Horndon

Is the tap water in West Horndon safe to drink?

Yes! The tap water is safe to drink in West Horndon. You can rest assured that West Horndon water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given West Horndon water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter West Horndon water to make it drinkable.

Where does the water in West Horndon come from?

There are three main sources of water that supply West Horndon:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in West Horndon

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in West Horndon is over 201ppm, that means the water hardness in West Horndon is rated as hard water.

What does this mean?

The water supply to your home in West Horndon contains a higher amount of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in West Horndon.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

West Horndon No Water

If you don't have any running water in your West Horndon home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting West Horndon.

If there is no water at your West Horndon home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting West Horndon.

If you don't have any cold water, not even a trickle, contact Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

West Horndon water leak or flooding

West Horndon water problems could be anything from a burst water main or flooding, to a leak in your West Horndon home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your West Horndon property, you must do one of the following as soon as possible:

  1. Ring Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water website and complete the online form to report the issue.

Why does the water in West Horndon taste strange?

If you find the taste or smell is different with your West Horndon water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the West Horndon water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to West Horndon water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water on the contact details above.

Internet in West Horndon CM13

West Horndoninternet connected globe

The speed of your internet connection at your West Horndon home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average internet speed in West Horndon with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

West Horndon Average Download Speed West Horndon Average Upload Speed
70.98 Mbps 15.10 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in West Horndon. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection currently available.

What to look for when searching for a broadband provider in West Horndon?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've covered four main points that you should consider when searching for a broadband provider in West Horndon.

Availability

The first thing you need to think about when searching for a broadband provider in West Horndon is what's available. Whilst many homes in West Horndon can take advantage of fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in West Horndon?

  • Fibre broadband
    • This is the fastest available internet connection in West Horndon
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of West Horndon homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of West Horndon.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in West Horndon.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

West Horndon broadband cost

West Horndon broadband bill

You should also think about the monthly cost of broadband in West Horndon. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the fine print of the deal when you sign up for a internet service in West Horndon. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

West Horndon Broadband Reliability

The reliability of the broadband connection is in West Horndon must also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is a priority.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your West Horndon home is something to think about.

West Horndon broadband customer support

Lastly, the customer service of your West Horndon internet connection is extremely important. You might never need to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that can deal with your problem quickly and efficiently is a strong plus when you choose a broadband provider in West Horndon.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in West Horndon ask about their broadband.

Broadband FAQs

How fast is the broadband in West Horndon?

The average broadband speed in West Horndon is:

West Horndon Average Download Speed West Horndon Average Upload Speed
70.98 Mbps 15.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in West Horndon, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your West Horndon home. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Check out the table below for a rough guide to what sort of download speed you should pick when getting connected in West Horndon.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of West Horndon

Corded telephone area code West Horndon

The telephone area code, sometimes called the landline dialling code, for West Horndon is 01806. When making a call to someone in West Horndon, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 West Horndon call cost?

If calls are included with your landline or mobile tariff, the phone call is likely to be included as part of your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in West Horndon

Residents in West Horndon can choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your West Horndon home to the gas and electricity networks.

In many cases you will never need to ever contact the West Horndon distribution network operator, but if you do, you can quickly find out which DNO covers West Horndon right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for West Horndon

The electricity distribution network operator for West Horndon is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near West Horndon

There are no power plants within a 10 mile radius of West Horndon.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Near West Horndon

Perhaps you're wondering which towns and cities are within reach of West Horndon, in the table below you can see the five closest municipalities to West Horndon.