Utilities in <u>West Thurrock

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A Complete Guide to Utilities in West Thurrock

If you just moved and have some questions about West Thurrock? Our comprehensive utilities guide to West Thurrock will help you to find out everything about broadband, area codes, power generation and energy distributors, and West Thurrock water and sewerage. Keep reading to learn everything about utilities in West Thurrock.

About West Thurrock, Essex

West Thurrock RM20 has a population of 13,801 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in West Thurrock?

West Thurrock water services are supplied by Anglian Water. Below are the main phone numbers for Anglian Water, and Essex & Suffolk Water:

How to reach your water providers in West Thurrock

Ringing a contact number for Anglian Water or Essex & Suffolk Water is one of many options to talk about your West Thurrock water account.

Anglian Water contact numbers

In the table below we have listed the main contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

In the table below we have listed the main contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also get in touch with Anglian Water or Essex & Suffolk Water, you have the choice of posting a letter or sending an email. You can also send your request via the Anglian Water or Essex & Suffolk Water website.

Anglian Water

Customer that want to post a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you can use the email address below:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

Customer that want to post a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you can use the email address below:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Cost of water in West Thurrock

Water bill in West Thurrock

Water rates in West Thurrock depend on whether your home has a water meter or not. You can easily find out whether your West Thurrock water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered West Thurrock water rates will have a meter number listed on their water bills.

Metered Customers in West Thurrock

Customers who have a water meter installed at their West Thurrock house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. While the variable charges cover the usage at your West Thurrock home.

Unmetered Customers in West Thurrock

Customers that don't have a water meter at their West Thurrock home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your West Thurrock home.

As an unmetered customer, the rate you pay for water in West Thurrock is based on the rateable value of your home. The rateable value calculation of your West Thurrock water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your West Thurrock may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in West Thurrock?

The average water bill West Thurrock residents are billed varies between water suppliers. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Annual Water Bill
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my West Thurrock water bill?

First of all, you will need to register with Anglian Water or Essex & Suffolk Water. After you register your details with Anglian Water or Essex & Suffolk Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your West Thurrock bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in West Thurrock?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in West Thurrock RM20, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

West Thurrock Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in West Thurrock have about their water supply.

Frequently Asked Questions About Water in West Thurrock

Is the tap water in West Thurrock safe to drink?

Yes! The tap water is safe to drink in West Thurrock. You can rest assured that West Thurrock water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated West Thurrock water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter West Thurrock water to make it drinkable.

Where does the water in West Thurrock come from?

There are three main sources of water that supply West Thurrock:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in West Thurrock

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in West Thurrock is higher than 276ppm, that means the water hardness in West Thurrock is rated as very hard water.

What does this mean?

The clean water supply to your home in West Thurrock contains a higher amount of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in West Thurrock.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

West Thurrock No Water

If you don't have any running water in your West Thurrock home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting West Thurrock.

If there is no water at your West Thurrock home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting West Thurrock.

If there is no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Anglian Water or Essex & Suffolk Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

West Thurrock water leak or flooding

West Thurrock water problems can include anything from a burst water main or flooding, to a leak in your West Thurrock home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your West Thurrock property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Anglian Water or Essex & Suffolk Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Anglian Water or Essex & Suffolk Water website and complete the online form to report the issue.

Why does the water in West Thurrock taste strange?

If you notice a change in taste or smell with your West Thurrock water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your West Thurrock water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to West Thurrock water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Anglian Water or Essex & Suffolk Water using the contact information above.

Internet in West Thurrock RM20

West Thurrockinternet connected globe

The speed of your internet connection at your West Thurrock home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and see if it matches the average connection speed for West Thurrock with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

West Thurrock Average Download Speed West Thurrock Average Upload Speed
84.30 Mbps 16.10 Mbps
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The type of internet connection you have can affect the speed you get at your home in West Thurrock. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection currently available.

What to look for when picking a broadband provider in West Thurrock?

These days, the internet is as important as other essential utilities, perhaps more important. That means choosing an internet service provider could feel daunting. Don't worry, we've listed the four important points that you should consider when picking a broadband provider in West Thurrock.

Availability

The first point to bear in mind whilst picking a broadband provider in West Thurrock is the availability. Whilst many homes in West Thurrock should have access to fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in West Thurrock?

  • Fibre broadband
    • This is fastest connection that's currently available in West Thurrock
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of West Thurrock homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of West Thurrock.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in West Thurrock.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

West Thurrock broadband price

West Thurrock broadband bill

You also need to consider the price you pay for broadband in West Thurrock. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. We recommend you double check the small print of the offer before you commit to a internet service in West Thurrock. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

West Thurrock Broadband Reliability

How reliable the broadband is in West Thurrock should also be considered, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your West Thurrock home is something to think about.

West Thurrock broadband customer service

Lastly, the technical support for your West Thurrock broadband connection is really important. There's a good chance you will never need to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that is able to solve your issue in a fast and efficient manner is a strong plus when selecting an internet provider in West Thurrock.

Broadband FAQ

Below we've answered some our the most common questions that customers in West Thurrock have about their internet connection.

Broadband FAQs

What's the average broadband speed in West Thurrock?

The average speed of broadband in West Thurrock is:

West Thurrock Average Download Speed West Thurrock Average Upload Speed
84.30 Mbps 16.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in West Thurrock, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your West Thurrock house. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Take a look at this table for a rough guide to what sort of download speed you should take for a broadband service in West Thurrock.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for West Thurrock

Corded telephone area code West Thurrock

The telephone area code, sometimes called the landline dialling code, for West Thurrock is 01806. When making a call to someone in West Thurrock, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 West Thurrock call cost?

If calls are included with your landline or mobile tariff, then the call cost is likely to be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in West Thurrock

Residents in West Thurrock are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your West Thurrock home to the gas and electricity networks.

More often than not you won't need to speak to the West Thurrock distribution network operator, but should the need arise, you can quickly find out which DNO covers West Thurrock right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for West Thurrock

The electricity distribution network operator for West Thurrock is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near West Thurrock

There are no power plants within a 10 mile radius of West Thurrock.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near West Thurrock

If you've ever wondered which municipalities are close to West Thurrock, we've found the five closest municipalities to West Thurrock.

Closest five municipalities to West Thurrock
Municipality Distance from West Thurrock
North Stifford 0.73 miles
Chafford 0.73 miles
Chadwell St Mary 0.73 miles
Orsett 0.73 miles
Purfleet 1.27 miles