Utilities in <u>West Tilbury

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A Complete Guide to Utilities in West Tilbury

If you just moved and have some questions about West Tilbury? Our utilities guide to West Tilbury will help you to find out everything about broadband, area codes, power generation and energy distributors, and West Tilbury water and sewerage. Keep reading to learn everything about utilities in West Tilbury.

About West Tilbury, Essex

West Tilbury RM18 is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in West Tilbury?

West Tilbury water services are provided by Anglian Water. In the table below are the contact numbers for Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for West Tilbury

Speaking to an advisor at Anglian Water or Essex & Suffolk Water is one of many options to deal with your West Tilbury water account.

Anglian Water contact numbers

Below, you can find the principal contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water telephone number Anglian Water Emergency telephone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

Below, you can find the principal contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

Additionally, you can communicate with Anglian Water or Essex & Suffolk Water, by composing a letter or sending an email. You can also submit your request on the Anglian Water or Essex & Suffolk Water website.

Anglian Water

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you can use the email address below:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you can use the email address below:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Price of water in West Tilbury

Water bill in West Tilbury

Water rates in West Tilbury are based on if your home has a water meter or not. It's easy to find out if your West Tilbury water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered West Tilbury water rates will have a meter number listed on their water bills.

Metered Customers in West Tilbury

Customers who have a water meter installed at their West Tilbury home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges cover the consumption at your West Tilbury home.

Unmetered Customers in West Tilbury

Customers that don't have a water meter at their West Tilbury home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your West Tilbury home.

As an unmetered customer, the rate you pay for water in West Tilbury will be based on the rateable value of your home. The rateable value part of your West Tilbury water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your West Tilbury may save you money.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in West Tilbury?

The average water bill West Tilbury residents are being charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my West Tilbury water bill?

First of all, you will need to register with Anglian Water or Essex & Suffolk Water. After you've registered with Anglian Water or Essex & Suffolk Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your West Tilbury bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in West Tilbury?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in West Tilbury RM18, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

West Tilbury Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in West Tilbury have about their water supply.

Frequently Asked Questions About Water in West Tilbury

Is tap water in West Tilbury safe to drink?

Yes! You can drink the tap water in West Tilbury. You can rest assured that West Tilbury water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored West Tilbury water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter West Tilbury water to make it drinkable.

Where does the water in West Tilbury come from?

There are three main sources of water that supply West Tilbury:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in West Tilbury

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in West Tilbury is over 276ppm, that makes the water hardness in West Tilbury is rated as very hard water.

What does this mean?

The water supply to your home in West Tilbury contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in West Tilbury.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

West Tilbury No Water

If you have no water in your West Tilbury home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in West Tilbury.

If there is no water at your West Tilbury home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting West Tilbury.

If there is no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Anglian Water or Essex & Suffolk Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

West Tilbury water leak or flooding

West Tilbury water problems can include anything from flooding or a leak, to a burst water main in your West Tilbury home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your West Tilbury property, you should try to do one of the following as long as it's safe to do so:

  1. Call Anglian Water or Essex & Suffolk Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Anglian Water or Essex & Suffolk Water website and complete the online form to report the issue.

Why does the water in West Tilbury taste strange?

If you detect a difference in smell or taste of your West Tilbury water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the West Tilbury water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to West Tilbury water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Anglian Water or Essex & Suffolk Water via the contact channels listed above.

Internet in West Tilbury RM18

West Tilburyinternet connected globe

The broadband speed you get at your West Tilbury home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see how it compares to the average connection speed for West Tilbury with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

West Tilbury Average Download Speed West Tilbury Average Upload Speed
82.85 Mbps 15.35 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in West Tilbury. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it is the only means of connection available.

What to look for when picking a broadband provider in West Tilbury?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider can be unnerving. Worry not, we've covered four main points to think about when picking a broadband provider in West Tilbury.

Availability

The first point to bear in mind before picking a broadband provider in West Tilbury is the issue of availability. The majority of homes in West Tilbury can take advantage of fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in West Tilbury?

  • Fibre broadband
    • This is the fastest type of connection you can get in West Tilbury
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of West Tilbury homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of West Tilbury.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in West Tilbury.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

West Tilbury broadband cost

West Tilbury broadband bill

Another important consideration is how much it costs for the broadband in West Tilbury. You will see many broadband providers are offering a low cost deal for new customers, but the price can quickly increase. You should always look in the terms and conditions of the deal before you commit to a internet connection in West Tilbury. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

West Tilbury Broadband Reliability

The reliability of broadband in West Tilbury must also be considered, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to do your work is a priority.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your West Tilbury home is something to think about.

West Tilbury broadband customer service

Lastly, the customer support of your West Tilbury broadband internet is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them a high level of customer support that deals with your query efficiently and quickly is definitely something worth considering when you choose a broadband provider in West Tilbury.

Broadband FAQ

Below we've answered some our the most common questions that customers in West Tilbury have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in West Tilbury?

The average internet speed in West Tilbury is:

West Tilbury Average Download Speed West Tilbury Average Upload Speed
82.85 Mbps 15.35 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in West Tilbury, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your West Tilbury property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Check out the table below to find out which speed you should pick when signing up for broadband in West Tilbury.

Usual Internet habits Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the landline area code in West Tilbury

Corded telephone area code West Tilbury

The telephone dialling code, sometimes called the area code, for West Tilbury is 01806. If you call someone in West Tilbury, and you are not in the same area, you should add 01806 to the number you're calling.

How much does an 01806 West Tilbury call cost?

If you have calls included with your landline or mobile tariff, then the call cost is likely to be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in West Tilbury

Residents of West Tilbury are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your West Tilbury home to the electricity grid and gas networks.

More often than not you won't need to contact the West Tilbury distribution network operator, but should you ever need to, you can find the distribution network operator for West Tilbury right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in West Tilbury

The electricity distribution network operator for West Tilbury is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near West Tilbury

There are no power plants within a 10 mile radius of West Tilbury.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Close By West Tilbury

You might be wondering which municipalities are nearby West Tilbury, in the table below you can see the closest five municipalities to West Tilbury.

Closest five municipalities to West Tilbury
Municipality Distance from West Tilbury
Tilbury -
Gravesend 3.12 miles
Northfleet 3.12 miles
Stanford-le-Hope 4.22 miles