Utilities in <u>Whaley Bridge

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A Complete Guide to Utilities in Whaley Bridge

If you just moved and have some questions about Whaley Bridge? Our complete guide to utilities in Whaley Bridge will explain in detail everything about broadband, area codes, power generation and energy distributors, and Whaley Bridge water and sewerage. Keep reading to learn everything about utilities in Whaley Bridge.

About Whaley Bridge, Cheshire

Whaley Bridge SK23 has a population of 5,140 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Whaley Bridge?

Whaley Bridge water services are supplied by Severn Trent. In the table below are the contact numbers for Severn Trent, and United Utilities:

How to get in touch with the water suppliers in Whaley Bridge

Speaking to an advisor at Severn Trent or United Utilities is one of many options to discuss your Whaley Bridge water problems.

Severn Trent phone numbers

In the table below you will find the phone numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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United Utilities phone numbers

In the table below you will find the phone numbers for United Utilities general enquiries and emergencies.

United Utilities telephone number United Utilities Emergency telephone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to Severn Trent or United Utilities

You can also write to Severn Trent or United Utilities, by composing a letter or sending an email. You can also submit your request on the Severn Trent or United Utilities website.

Severn Trent

Customer that want to post a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

Customers that would rather email Severn Trent, you should use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Cost of water in Whaley Bridge

Water bill in Whaley Bridge

Water rates in Whaley Bridge will vary depending on if your home has a water meter or not. You can easily check if your Whaley Bridge water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Whaley Bridge water rates will have a meter number listed on their water bills.

Metered Customers in Whaley Bridge

Customers who have a water meter installed at their Whaley Bridge house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Severn Trent or United Utilities. Whilst the variable charges cover the consumption at your Whaley Bridge home.

Unmetered Customers in Whaley Bridge

Customers without a meter at their Whaley Bridge home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Whaley Bridge home.

As an unmetered customer, the rate you pay for water in Whaley Bridge is going to be based on the rateable value of your home. The rateable value calculation of your Whaley Bridge water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, installing a water meter at your Whaley Bridge may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Whaley Bridge?

The average water bill Whaley Bridge residents are being charged varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Whaley Bridge water bill?

You will first need to register with Severn Trent or United Utilities. After you register your details with Severn Trent or United Utilities, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Whaley Bridge bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Severn Trent or United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Whaley Bridge?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Whaley Bridge SK23, your water suppliers are Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Whaley Bridge Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Whaley Bridge have about their water supply.

Frequently Asked Questions About Water in Whaley Bridge

Is water from the tap in Whaley Bridge safe to drink?

Yes! You can drink the tap water in Whaley Bridge. You can rest assured that Whaley Bridge water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Whaley Bridge water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Whaley Bridge water to make it drinkable.

Where does the water in Whaley Bridge come from?

There are three main sources of water that supply Whaley Bridge:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Whaley Bridge

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Whaley Bridge is less than 60ppm, this means the water in in Whaley Bridge is rated as soft water.

What does this mean?

The water being supplied to your home in Whaley Bridge contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

You don't need to add a water softener to the water in Whaley Bridge.

Whaley Bridge No Water

If there isn't any running water in your Whaley Bridge home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Whaley Bridge.

If there is no water at your Whaley Bridge home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Whaley Bridge.

If you don't have any cold water, not even a trickle, contact Severn Trent or United Utilities for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Severn Trent or United Utilities website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Severn Trent or United Utilities, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Whaley Bridge water leak or flooding

Whaley Bridge water problems can include anything from a leak, a burst water main, or flooding in your Whaley Bridge home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Whaley Bridge property, you must do one of the following as soon as possible:

  1. Ring Severn Trent or United Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, navigate to the "report a leak" area of the Severn Trent or United Utilities website and complete the online form to report the issue.

Why does the water in Whaley Bridge taste strange?

If you find the taste or smell is different with your Whaley Bridge water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Whaley Bridge water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Whaley Bridge water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Severn Trent or United Utilities on the contact details above.

Broadband Speed in Whaley Bridge SK23

Whaley Bridgeinternet connected globe

The speed of your internet connection at your Whaley Bridge home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average internet speed in Whaley Bridge with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Whaley Bridge Average Download Speed Whaley Bridge Average Upload Speed
63.65 Mbps 13.15 Mbps
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The type of internet connection you have can have an effect on the speed you get in Whaley Bridge. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection that's available.

What should you consider when picking a broadband provider in Whaley Bridge?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've listed the four important points worth considering before picking a broadband provider in Whaley Bridge.

Availability

The first thing to consider whilst picking a broadband provider in Whaley Bridge is what's available. Most homes in Whaley Bridge can take advantage of fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Whaley Bridge?

  • Fibre broadband
    • This is the fastest available internet connection in Whaley Bridge
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Whaley Bridge homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Whaley Bridge.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Whaley Bridge.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Whaley Bridge broadband cost

Whaley Bridge broadband bill

You should also think about the monthly cost of broadband in Whaley Bridge. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal when you sign up for a internet service in Whaley Bridge. There are some providers that will increase the price you pay whilst you're in contract. In the news recently, there was a BT price hike that has affected millions of customers.

Whaley Bridge Broadband Reliability

How reliable the broadband is in Whaley Bridge should also be considered, with many of us working from home full-time or just a few days per week, having a reliable internet connection to keep up to date with work your work is really important.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Whaley Bridge home will be an important thing to consider.

Whaley Bridge broadband customer service

Finally, the customer service of your Whaley Bridge internet connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that is able to solve your issue quickly and efficiently should be considered when you choose a broadband provider in Whaley Bridge.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Whaley Bridge have about their internet connection.

Broadband FAQs

What's the average broadband speed in Whaley Bridge?

The average internet speed in Whaley Bridge is:

Whaley Bridge Average Download Speed Whaley Bridge Average Upload Speed
63.65 Mbps 13.15 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Whaley Bridge, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Whaley Bridge home. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Have a look at the following table to find out what sort of download speed you should pick when getting connected in Whaley Bridge.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the landline area code in Whaley Bridge

Corded telephone area code Whaley Bridge

The landline area code, sometimes called the dialling code, for Whaley Bridge is 01806. If you're calling somebody in Whaley Bridge, and you're located in a different region, you should add 01806 to the number you're calling.

How much does an 01806 Whaley Bridge call cost?

If you have a call plan with your landline or mobile, then the call cost will probably be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Whaley Bridge

Residents in Whaley Bridge are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Whaley Bridge home to the electricity grid and gas networks.

In many cases you will never need to ever contact the Whaley Bridge distribution network operator, but if you do, you can find the distribution network operator for Whaley Bridge right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Whaley Bridge

The electricity distribution network operator for Whaley Bridge is Electricity North West. You can find the Electricity North West contact details in the table below:

Electricity North West Contact Information
General Enquiries 0800 195 4141
Emergencies 105
Email ElectricityCustomerRelation@enwl.co.uk
Website https://www.enwl.co.uk/
Address 304 Bridgewater Place, Birchwood Park
Warrington

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Whaley Bridge

There are no power plants within a 10 mile radius of Whaley Bridge.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Near Whaley Bridge

You might be wondering which municipalities are nearby Whaley Bridge, we've found the five nearest towns and cities to Whaley Bridge.