Utilities in <u>Whiston

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Your Complete Guide to Utilities in Whiston

If you just moved and have some questions about Whiston? Our comprehensive utilities guide to Whiston will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Whiston water and sewerage. Keep reading to learn everything about utilities in Whiston.

About Whiston, Cheshire

Whiston L35 has a population of 14,263 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Whiston?

Whiston water services are provided by United Utilities. In the table below are the contact numbers for United Utilities:

How to reach your water provider in Whiston

Speaking to an advisor at United Utilities is one of many options to talk about your Whiston water account.

In the table below you will find the telephone numbers for United Utilities general enquiries and emergencies.

United Utilities phone number United Utilities Emergency phone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365
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Write to United Utilities

You can also get in touch with United Utilities, by composing a letter or sending an email. You can also submit your request on the United Utilities website.

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Price of water in Whiston

Water bill in Whiston

Water rates in Whiston are based on if your home has a water meter or not. It's easy to find out if your Whiston water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Whiston water rates will have a meter number listed on their water bills.

Metered Customers in Whiston

Customers that have a water meter at their Whiston home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of United Utilities. Whilst the variable charges cover the consumption at your Whiston home.

Unmetered Customers in Whiston

Customers who don't have a meter at their Whiston home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Whiston home.

The rate unmetered customers pay for water in Whiston is going to be based on the rateable value of your home. The rateable value calculation of your Whiston water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Whiston could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Whiston?

The average water bill Whiston residents are being charged is £16.83 each month, that's £202 a year.

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How do I pay my Whiston water bill?

First, you must sign up and register with United Utilities. After you've registered with United Utilities, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Whiston bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your United Utilities account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Whiston?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Whiston L35, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Whiston Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Whiston have about their water supply.

Frequently Asked Questions About Water in Whiston

Is water from the tap in Whiston safe to drink?

Yes! It's safe to drink the tap water in Whiston. You can rest assured that Whiston water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Whiston water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Whiston water to make it drinkable.

Where does the water in Whiston come from?

There are three main sources of water that supply Whiston:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Whiston

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Whiston is less than 60ppm, that means the water hardness in in Whiston is rated as soft water.

What does this mean?

The water supply to your home in Whiston contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Whiston.

Whiston No Water

If there isn't any running water in your Whiston home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Whiston.

If there is no water at your Whiston home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Whiston.

If there is no cold water, not even a trickle, contact United Utilities for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the United Utilities website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for United Utilities, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Whiston water leak or flooding

Whiston water problems might include anything from a leak, a burst water main, or flooding in your Whiston home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Whiston property, you should try to do one of the following as long as it's safe to do so:

  1. Ring United Utilities regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, go to the "report a leak" section of the United Utilities website and fill in the form to report the problem.

Why does the water in Whiston taste strange?

If you find the taste or smell is different with your Whiston water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Whiston water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Whiston water.

If you have questions about your water's taste, smell, or appearance, you can speak to United Utilities on the contact details above.

Broadband in Whiston L35

Whistoninternet connected globe

The broadband speed you get at your Whiston home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average internet speed in Whiston with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Whiston Average Download Speed Whiston Average Upload Speed
85.60 Mbps 14.93 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Whiston. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it is the only means of connection currently available.

What to look for when choosing an internet provider in Whiston?

In 2022, the internet is about as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. Worry not, we've listed the four important points worth considering before choosing an internet provider in Whiston.

Availability

The first thing to consider before choosing an internet provider in Whiston is the issue of availability. The majority of homes in Whiston should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Whiston?

  • Fibre broadband
    • This is fastest connection that's currently available in Whiston
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Whiston homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Whiston.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Whiston.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Whiston broadband value for money

Whiston broadband bill

You also need to consider the monthly cost of broadband in Whiston. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal when you sign up for a broadband connection in Whiston. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Whiston Broadband Reliability

The reliability of the broadband connection is in Whiston must also be considered, with many people working from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work is a priority.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Whiston home is something to think about.

Whiston broadband technical support

Our final tip, the customer service of your Whiston broadband connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Whiston.

Broadband FAQ

Below we've answered some our the most common questions that customers in Whiston have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Whiston?

The average internet speed in Whiston is:

Whiston Average Download Speed Whiston Average Upload Speed
85.60 Mbps 14.93 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Whiston, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Whiston property. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Check out the table below to find out what sort of download speed you should choose for a broadband service in Whiston.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the landline area code in Whiston

Corded telephone area code Whiston

The landline area code, sometimes called the dialling code, for Whiston is 01806. When making a call to someone in Whiston, and you are not in the same area, you should add 01806 to the number you're calling.

How much does an 01806 Whiston call cost?

If calls are included with your landline or mobile tariff, the cost of the call should be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Whiston

Residents of Whiston can choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Whiston home to the gas network and electricity grid.

More often than not you will never need to ever contact the Whiston distribution network operator, but should you ever need to, you can find the distribution network operator for Whiston below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Whiston

The electricity distribution network operator for Whiston is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Whiston

There are no power plants within a 10 mile radius of Whiston.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Whiston

You might be wondering which municipalities are nearby Whiston, we've found the five nearest towns and cities to Whiston.

Closest five municipalities to Whiston
Municipality Distance from Whiston
Thatto Heath 2.48 miles
Clock Face 2.48 miles
St. Helens 2.52 miles