Utilities in <u>Whitby

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Your Complete Guide to Utilities in Whitby

If you just moved and have some questions about Whitby? Our complete guide to utilities in Whitby will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Whitby water and sewerage. Keep reading to learn everything about utilities in Whitby.

About Whitby, Cheshire

Whitby CH65 has a population of 13,213 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Whitby?

Whitby water services are supplied by United Utilities. In the table below are the contact numbers for United Utilities:

How to get in touch with the water supplier in Whitby

Calling a phone number for United Utilities is one of many options to discuss your Whitby water account.

In the table below we have listed the main phone numbers for United Utilities general enquiries and emergencies.

United Utilities contact number United Utilities Emergency contact number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365
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Write to United Utilities

You can also get in touch with United Utilities, you have the choice of posting a letter or sending an email. You can even send your message through the United Utilities website.

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Water rates in Whitby

Water bill in Whitby

Water rates in Whitby depend on whether your home has a water meter or not. You can easily find out whether your Whitby water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Whitby water rates will have a meter number listed on their water bills.

Metered Customers in Whitby

Customers with a water meter at their Whitby home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of United Utilities. Whilst the variable charges are for the consumption at your Whitby home.

Unmetered Customers in Whitby

Customers that don't have a water meter at their Whitby home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Whitby home.

Water rates for unmetered customers in Whitby will be based on the rateable value of your home. The rateable value part of your Whitby water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Whitby could be cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Whitby?

The average water bill Whitby residents are charged is £16.83 per month, which is £202 per year.

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How do I pay my Whitby water bill?

First, you must sign up and register with United Utilities. Once you've registered an account with United Utilities, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Whitby bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your United Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Whitby?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Whitby CH65, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Whitby Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Whitby have about their water supply.

Frequently Asked Questions About Water in Whitby

Is the tap water in Whitby safe to drink?

Yes! It's safe to drink the tap water in Whitby. You can rest assured that Whitby water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Whitby water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Whitby water to make it drinkable.

Where does the water in Whitby come from?

There are three main sources of water that supply Whitby:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Whitby

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Whitby is below 60ppm, that means the water hardness in in Whitby is rated as soft water.

What does this mean?

The water supply to your home in Whitby contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which means they should last longer.

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Water softener isn't needed at your home in Whitby.

Whitby No Water

If you don't have any running water in your Whitby home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Whitby.

If there is no water at your Whitby home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Whitby.

If there is no cold water, not even a trickle, contact United Utilities for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the United Utilities website for any information explaining why you have no water.
  2. Examine the Twitter account of United Utilities, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Whitby water leak or flooding

Whitby water problems could be anything from flooding or a leak, to a burst water main in your Whitby home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Whitby property, you must do one of the following as soon as possible:

  1. Contact United Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the United Utilities website and complete the online form to report the issue.

Why does the water in Whitby taste strange?

If you detect a difference in smell or taste of your Whitby water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Whitby water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Whitby water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach United Utilities via the contact channels listed above.

Broadband in Whitby CH65

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The speed of your broadband connection at your Whitby home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see if it matches the average connection speed for Whitby with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Whitby Average Download Speed Whitby Average Upload Speed
79.85 Mbps 18.35 Mbps
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The type of internet connection you have can affect the speed you get at your home in Whitby. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of households in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection that's available.

What to look for when searching for a broadband provider in Whitby?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've listed the four important points that you should consider when searching for a broadband provider in Whitby.

Availability

The first thing you need to think about when searching for a broadband provider in Whitby is the availability. Whilst many homes in Whitby should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Whitby?

  • Fibre broadband
    • This is the fastest type of connection you can get in Whitby
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Whitby homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Whitby.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Whitby.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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Whitby broadband cost

Whitby broadband bill

You should also think about how much it costs for the broadband in Whitby. There are many providers offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer before you commit to a internet connection in Whitby. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike which affects millions of BT customers.

Whitby Broadband Reliability

The reliability of broadband in Whitby should also be considered, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to stay in touch with work is a priority.

Then in our freetime we're streaming movies or playing online games with friends which without a reliable broadband connection at your Whitby home is something to think about.

Whitby broadband customer support

Finally, the technical support for your Whitby broadband connection is really important. You might never need to contact the internet service provider you choose, but should the need to contact them arises a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when selecting an internet provider in Whitby.

Broadband FAQ

Below we've answered some our the most common questions that customers in Whitby ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Whitby?

The average broadband speed in Whitby is:

Whitby Average Download Speed Whitby Average Upload Speed
79.85 Mbps 18.35 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Whitby, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Whitby home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

It really does depend on what kind of internet user you are. Check out the table below for a general idea the kind of broadband speed you should pick when getting connected in Whitby.

Main internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in Whitby

Corded telephone area code Whitby

The telephone area code, sometimes called the landline dialling code, for Whitby is 0151. When making a call to someone in Whitby, and you are not in the same area, you will need to add 0151 to the number you're calling.

How much does an 0151 Whitby call cost?

If you have a call plan with your landline or mobile tariff, the phone call will probably be included in that tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Whitby

Residents of Whitby are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Whitby home to the gas network and electricity grid.

In many cases you won't need to speak to the Whitby distribution network operator, but if you do, you can quickly find out which DNO covers Whitby below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Whitby

The electricity distribution network operator for Whitby is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Whitby

There are no power plants within a 10 mile radius of Whitby.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Whitby

If you've ever wondered which municipalities are within reach of Whitby, we've found the five closest municipalities to Whitby.

Closest five municipalities to Whitby
Municipality Distance from Whitby
Wolverham -
Ellesmere Port -
Little Sutton 2.02 miles
Childer Thornton 2.02 miles