Utilities in <u>Whitecliff Bay

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A Complete Guide to Utilities in Whitecliff Bay

If you just moved and have some questions about Whitecliff Bay? Our complete guide to utilities in Whitecliff Bay will explain in detail everything about broadband, area codes, power generation and energy distributors, and Whitecliff Bay water and sewerage. Keep reading to learn everything about utilities in Whitecliff Bay.

About Whitecliff Bay, Isle of Wight

Whitecliff Bay PO35 is located in the county of Isle of Wight. Isle of Wight has a population of 141,606 people.

Who supplies my water in Whitecliff Bay?

Whitecliff Bay water services are supplied by Southern Water. Below are the main phone numbers for Southern Water:

How to reach your water provider in Whitecliff Bay

Ringing a contact number for Southern Water is one of many options to discuss your Whitecliff Bay water problems.

Below, you can find the principal telephone numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365
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Write to Southern Water

You can also get in touch with Southern Water, you have the choice of posting a letter or sending an email. You can also send your request via the Southern Water website.

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Price of water in Whitecliff Bay

Water bill in Whitecliff Bay

Water rates in Whitecliff Bay depend on whether your home has a water meter or not. It's easy to find out if your Whitecliff Bay water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Whitecliff Bay water rates will have a meter number listed on their water bills.

Metered Customers in Whitecliff Bay

Customers with a water meter at their Whitecliff Bay house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Southern Water. Whilst the variable charges are for the consumption at your Whitecliff Bay home.

Unmetered Customers in Whitecliff Bay

Customers without a meter at their Whitecliff Bay home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Whitecliff Bay home.

As an unmetered customer, the rate you pay for water in Whitecliff Bay will be based on the rateable value of your home. The rateable value part of your Whitecliff Bay water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Whitecliff Bay may save you money.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Whitecliff Bay?

The average water bill Whitecliff Bay residents are charged is £14.25 each month, that's £171 per year.

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How do I pay my Whitecliff Bay water bill?

First, you must sign up and register with Southern Water. Once you've registered an account with Southern Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Whitecliff Bay bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Southern Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Whitecliff Bay?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Whitecliff Bay PO35, your water supplier is Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Whitecliff Bay Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Whitecliff Bay have about their water supply.

Frequently Asked Questions About Water in Whitecliff Bay

Is water from the tap in Whitecliff Bay safe to drink?

Yes! It's safe to drink the tap water in Whitecliff Bay. You can rest assured that Whitecliff Bay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Whitecliff Bay water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Whitecliff Bay water to make it drinkable.

Where does the water in Whitecliff Bay come from?

There are three main sources of water that supply Whitecliff Bay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Whitecliff Bay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Whitecliff Bay is more than 276ppm, that makes the water hardness in Whitecliff Bay is rated as very hard water.

What does this mean?

The water supply to your home in Whitecliff Bay contains an elevated level of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Whitecliff Bay.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Whitecliff Bay No Water

If you have no water in your Whitecliff Bay home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Whitecliff Bay.

If there is no water at your Whitecliff Bay home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Whitecliff Bay.

If your home has no cold water, not even a trickle, contact Southern Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Southern Water website for any information explaining why you have no water.
  2. Check the Twitter account of Southern Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Whitecliff Bay water leak or flooding

Whitecliff Bay water problems can include anything from flooding or a leak, to a burst water main in your Whitecliff Bay home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Whitecliff Bay property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Southern Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Southern Water website and complete the online form to report the issue.

Why does the water in Whitecliff Bay taste strange?

If you notice a change in taste or smell with your Whitecliff Bay water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Whitecliff Bay water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Whitecliff Bay water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Southern Water via the contact channels listed above.

Broadband in Whitecliff Bay PO35

Whitecliff Bayinternet connected globe

The speed of your broadband connection at your Whitecliff Bay home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and find out how it compares to the average internet speed in Whitecliff Bay with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Whitecliff Bay Average Download Speed Whitecliff Bay Average Upload Speed
37.80 Mbps 16.20 Mbps
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The type of internet connection you have can affect the speed you get at your home in Whitecliff Bay. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection that's available.

What should you consider when picking a broadband provider in Whitecliff Bay?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider could feel daunting. Don't worry, let's take a look at the top four points to think about when picking a broadband provider in Whitecliff Bay.

Availability

The first thing you need to think about before picking a broadband provider in Whitecliff Bay is the availability. The majority of homes in Whitecliff Bay should be able to enjoy superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Whitecliff Bay?

  • Fibre broadband
    • This is the fastest available internet connection in Whitecliff Bay
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Whitecliff Bay homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Whitecliff Bay.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Whitecliff Bay.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Whitecliff Bay broadband cost

Whitecliff Bay broadband bill

You also need to consider how much it costs for the broadband in Whitecliff Bay. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the fine print of the deal when you sign up for a broadband connection in Whitecliff Bay. There are some providers that will increase the price you pay whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

Whitecliff Bay Broadband Reliability

How reliable the broadband is in Whitecliff Bay should also be considered, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to do your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Whitecliff Bay home will be an important thing to consider.

Whitecliff Bay broadband customer service

Our final tip, the customer support of your Whitecliff Bay broadband connection is really important. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that deals with your query in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Whitecliff Bay.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Whitecliff Bay ask about their broadband.

Broadband FAQs

What's the average broadband speed in Whitecliff Bay?

The average broadband speed in Whitecliff Bay is:

Whitecliff Bay Average Download Speed Whitecliff Bay Average Upload Speed
37.80 Mbps 16.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Whitecliff Bay, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Whitecliff Bay property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Check out the table below for a general idea which speed you should pick for a broadband service in Whitecliff Bay.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for Whitecliff Bay

Corded telephone area code Whitecliff Bay

The landline area code, sometimes called the dialling code, for Whitecliff Bay is 01806. If you call someone in Whitecliff Bay, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Whitecliff Bay call cost?

If you have a call plan with your landline or mobile, then the call cost should be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Whitecliff Bay

Residents in Whitecliff Bay are free to choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Whitecliff Bay home to the electricity grid and gas networks.

More often than not you will never need to ever contact the Whitecliff Bay distribution network operator, but should you ever need to, you can find the distribution network operator for Whitecliff Bay right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Whitecliff Bay

The electricity distribution network operator for Whitecliff Bay is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Whitecliff Bay

There are no power plants within a 10 mile radius of Whitecliff Bay.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Whitecliff Bay

If you've ever wondered which municipalities are close to Whitecliff Bay, in the below table you will find the closest five municipalities to Whitecliff Bay.

Closest five municipalities to Whitecliff Bay
Municipality Distance from Whitecliff Bay
Sandown 2.36 miles
Seaview 2.51 miles
Ryde 4.66 miles
Shanklin 5.85 miles