Utilities in <u>Whitley

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Your Complete Guide to Utilities in Whitley

Are you moving and want to know more about Whitley? Our comprehensive utilities guide to Whitley is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Whitley water and sewerage. Keep reading to learn everything about utilities in Whitley.

About Whitley, Warwickshire

Whitley CV3 has a population of 1,914 and is located in the county of Warwickshire. Warwickshire has a population of 568,167 people.

Who supplies my water in Whitley?

Whitley water utilities are supplied by Severn Trent. Here are the main contact numbers for Severn Trent, and Thames Water:

Getting in touch with your water suppliers for Whitley

Ringing a contact number for Severn Trent or Thames Water is one of many contact methods to talk about your Whitley water issues.

Severn Trent telephone numbers

Below, you can find the principal telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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Thames Water telephone numbers

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Severn Trent or Thames Water

Additionally, you can communicate with Severn Trent or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the Severn Trent or Thames Water website.

Severn Trent

If you prefer to write a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you must use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Whitley

Water bill in Whitley

Water rates in Whitley are based on if your home has a water meter or not. You can easily find out whether your Whitley water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Whitley water rates will have a meter number listed on their water bills.

Metered Customers in Whitley

Customers that have a water meter at their Whitley home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Severn Trent or Thames Water. Whilst the variable charges cover the consumption at your Whitley home.

Unmetered Customers in Whitley

Customers without a meter at their Whitley home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Whitley home.

The rate unmetered customers pay for water in Whitley is going to be based on the rateable value of your home. The rateable value of your Whitley water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, getting a water meter for your Whitley could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Whitley?

The average water bill Whitley residents are charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Water Bill Annually
Severn Trent £16.58 £199
Thames Water £19.33 £232
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How do I pay my Whitley water bill?

First of all, you will need to register with Severn Trent or Thames Water. After you register your details with Severn Trent or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Whitley bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Severn Trent or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Whitley?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Whitley CV3, your water suppliers are Severn Trent and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Whitley Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Whitley have about their water supply.

Frequently Asked Questions About Water in Whitley

Is water from the tap in Whitley safe to drink?

Yes! The tap water is safe to drink in Whitley. You can rest assured that Whitley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Whitley water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Whitley water to make it drinkable.

Where does the water in Whitley come from?

There are three main sources of water that supply Whitley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Whitley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Whitley is over 201ppm, that makes the water hardness in Whitley is rated as hard water.

What does this mean?

The clean water supply to your home in Whitley contains an elevated level of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Whitley.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Whitley No Water

If you don't have any running water in your Whitley home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Whitley.

If there is no water at your Whitley home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Whitley.

If you don't have any cold water, not even a trickle, contact Severn Trent or Thames Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Severn Trent or Thames Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Severn Trent or Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Whitley water leak or flooding

Whitley water problems might include anything from a leak, a burst water main, or flooding in your Whitley home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Whitley property, you should try to do one of the following as long as it's safe to do so:

  1. Call Severn Trent or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Severn Trent or Thames Water website and fill in the form to report the problem.

Why does the water in Whitley taste strange?

If you find the taste or smell is different with your Whitley water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Whitley water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Whitley water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Severn Trent or Thames Water on the contact details above.

Internet in Whitley CV3

Whitleyinternet connected globe

The speed of your internet connection at your Whitley home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and see if it matches the average broadband speed for Whitley with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Whitley Average Download Speed Whitley Average Upload Speed
82.35 Mbps 22.30 Mbps
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The internet connection type you have can affect the speed you get at your home in Whitley. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it's the only type of internet connection currently available.

Things to consider when choosing an internet provider in Whitley?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. So picking the right internet provider could feel daunting. Don't worry, we've covered four main points that you should consider when choosing an internet provider in Whitley.

Availability

The first thing you need to think about before choosing an internet provider in Whitley is the issue of availability. Whilst many homes in Whitley should have access to fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Whitley?

  • Fibre broadband
    • This is fastest connection that's currently available in Whitley
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Whitley homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Whitley.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Whitley.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Whitley broadband price

Whitley broadband bill

You should also think about the monthly cost of broadband in Whitley. You will see many broadband providers are offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer before you sign up to a internet service in Whitley. There are some providers that will increase the price you pay before your contract has finished. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Whitley Broadband Reliability

How reliable the broadband is in Whitley also needs consideration, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to do your work can be extremely important.

When we're relaxing we're watching movies online or gaming online that without a reliable internet connection for your Whitley home is going to be important.

Whitley broadband technical support

Our final tip, the customer support of your Whitley broadband internet is really important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that deals with your query efficiently and quickly is a strong plus when selecting an internet provider in Whitley.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Whitley have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Whitley?

The average internet speed in Whitley is:

Whitley Average Download Speed Whitley Average Upload Speed
82.35 Mbps 22.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Whitley, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Whitley home. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on how you will use the internet. Have a look at the following table for a general idea which speed you should take when getting connected in Whitley.

Usual Internet habits Recommended Broadband Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Whitley

Corded telephone area code Whitley

The telephone dialling code, sometimes called the area code, for Whitley is 01806. If you call someone in Whitley, and you are in a different area, you must add 01806 before the number you're trying to call.

How much does an 01806 Whitley call cost?

If calls are included with your mobile or landline tariff, the cost of the call should be included with your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Whitley

Residents of Whitley are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas is supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Whitley home to the gas and electricity networks.

More often than not you won't need to contact the Whitley distribution network operator, but if you do, you can easily find out which DNO is responsible for Whitley below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Whitley

The electricity distribution network operator for Whitley is Western Power Distribution - East Midlands. You can find the Western Power Distribution - East Midlands contact details in the table below:

Western Power Distribution - East Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 678 3105
Email wpdnewsuppliesmids@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Whitley

There are no power plants within a 10 mile radius of Whitley.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Close By Whitley

If you've ever wondered which municipalities are close to Whitley, in the table below you can see the five closest municipalities to Whitley.