Utilities in <u>Whitley Bay

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A Complete Guide to Utilities in Whitley Bay

If you've moved and have questions about Whitley Bay? Our comprehensive utilities guide to Whitley Bay will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Whitley Bay water and sewerage. Keep reading to learn everything about utilities in Whitley Bay.

About Whitley Bay, Northumberland

Whitley Bay NE26 has a population of 36,702 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Whitley Bay?

Whitley Bay water services are supplied by Northumbrian Water. Below are the main phone numbers for Northumbrian Water:

How to reach your water provider in Whitley Bay

Ringing a contact number for Northumbrian Water is just one method of contact to talk about your Whitley Bay water account.

In the table below we have listed the main telephone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water contact number Northumbrian Water Emergency contact number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also write to Northumbrian Water, by composing a letter or sending an email. You can also send your request via the Northumbrian Water website.

If you prefer to write a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Water rates in Whitley Bay

Water bill in Whitley Bay

Water rates in Whitley Bay depend on whether your home has a water meter or not. You can easily find out whether your Whitley Bay water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Whitley Bay water rates will have a meter number listed on their water bills.

Metered Customers in Whitley Bay

Customers that have a water meter at their Whitley Bay property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. While the variable charges cover the usage at your Whitley Bay home.

Unmetered Customers in Whitley Bay

Customers without a meter at their Whitley Bay home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Whitley Bay home.

Water rates for unmetered customers in Whitley Bay is going to be based on the rateable value of your home. The rateable value of your Whitley Bay water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Whitley Bay might work out cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Whitley Bay?

The average water bill Whitley Bay residents are being charged is £14.83 monthly, which works out at £178 annually.

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How do I pay my Whitley Bay water bill?

First of all, you will need to register with Northumbrian Water. Once you've registered an account with Northumbrian Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Whitley Bay bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Whitley Bay?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Whitley Bay NE26, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Whitley Bay Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Whitley Bay have about their water supply.

Frequently Asked Questions About Water in Whitley Bay

Is water from the tap in Whitley Bay safe to drink?

Yes! It's safe to drink the tap water in Whitley Bay. You can rest assured that Whitley Bay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Whitley Bay water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Whitley Bay water to make it drinkable.

Where does the water in Whitley Bay come from?

There are three main sources of water that supply Whitley Bay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Whitley Bay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Whitley Bay is less than 60ppm, this means the water in in Whitley Bay is rated as soft water.

What does this mean?

The water supply to your home in Whitley Bay contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances which means they should last longer.

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Water softener isn't needed at your home in Whitley Bay.

Whitley Bay No Water

If you have no water in your Whitley Bay home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Whitley Bay.

If there is no water at your Whitley Bay home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Whitley Bay.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Northumbrian Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Whitley Bay water leak or flooding

Whitley Bay water problems could be anything from a leak, a burst water main, or flooding in your Whitley Bay home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Whitley Bay property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Northumbrian Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Northumbrian Water website and fill in the form to report the problem.

Why does the water in Whitley Bay taste strange?

If you detect a difference in smell or taste of your Whitley Bay water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Whitley Bay water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Whitley Bay water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Northumbrian Water on the contact details above.

Internet in Whitley Bay NE26

Whitley Bayinternet connected globe

The speed of your broadband connection at your Whitley Bay home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see if it matches the average broadband speed for Whitley Bay with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Whitley Bay Average Download Speed Whitley Bay Average Upload Speed
80.45 Mbps 15.50 Mbps
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The type of internet connection you have can affect your download and upload speed in Whitley Bay. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one currently available.

What to look for when searching for a broadband provider in Whitley Bay?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've covered four main points to think about when searching for a broadband provider in Whitley Bay.

Availability

The first thing you need to think about when searching for a broadband provider in Whitley Bay is the availability. Whilst many homes in Whitley Bay should have access to fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Whitley Bay?

  • Fibre broadband
    • This is fastest connection that's currently available in Whitley Bay
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Whitley Bay homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Whitley Bay.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Whitley Bay.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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Whitley Bay broadband value for money

Whitley Bay broadband bill

You should also think about the monthly cost of broadband in Whitley Bay. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you sign up to a internet connection in Whitley Bay. Some providers may even increase the price before your contract has finished. In the news recently, there was a BT price hike which affects millions of BT customers.

Whitley Bay Broadband Reliability

The reliability of broadband in Whitley Bay should also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to keep up to date with work your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Whitley Bay home is something to think about.

Whitley Bay broadband customer support

Our final tip, the technical support for your Whitley Bay internet connection is of utmost importance. There's a good chance you will never need to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when selecting an internet provider in Whitley Bay.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Whitley Bay have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Whitley Bay?

The average speed of broadband in Whitley Bay is:

Whitley Bay Average Download Speed Whitley Bay Average Upload Speed
80.45 Mbps 15.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Whitley Bay, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Whitley Bay home. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

How fast internet should my internet be?

That will be dependant on how you will use the internet. Check out the table below to find out which speed you should choose when getting connected in Whitley Bay.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Whitley Bay

Corded telephone area code Whitley Bay

The landline area code, sometimes called the dialling code, for Whitley Bay is 01806. If you're calling somebody in Whitley Bay, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 Whitley Bay call cost?

If calls are included with your landline or mobile tariff, the phone call should be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Whitley Bay

People living in Whitley Bay are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Whitley Bay home to the gas network and electricity grid.

More often than not you won't need to speak to the Whitley Bay distribution network operator, but if you do, you can easily find out which DNO is responsible for Whitley Bay in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Whitley Bay

The electricity distribution network operator for Whitley Bay is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Whitley Bay

There are no power plants within a 10 mile radius of Whitley Bay.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Whitley Bay

You might be wondering which municipalities are close to Whitley Bay, in the table below you can see the closest five municipalities to Whitley Bay.

Closest five municipalities to Whitley Bay
Municipality Distance from Whitley Bay
Cullercoats 0.9 miles
Marden 0.9 miles
Tynemouth 0.9 miles
Monkseaton 0.99 miles
New Hartley 0.99 miles