Utilities in <u>Wick Hill

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Your Complete Guide to Utilities in Wick Hill

If you've moved and have questions about Wick Hill? Our utilities guide to Wick Hill is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Wick Hill water and sewerage. Keep reading to learn everything about utilities in Wick Hill.

About Wick Hill, Berkshire

Wick Hill RG12 is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Wick Hill?

Wick Hill water services are provided by Affinity Water. Here are the main contact numbers for Affinity Water, South East Water, and Thames Water:

Getting in touch with your water suppliers for Wick Hill

Ringing a contact number for Affinity Water, South East Water or Thames Water is just one method of contact to deal with your Wick Hill water issues.

Affinity Water phone numbers

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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South East Water phone numbers

Below, you can find the principal phone numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Ringing a contact number for Affinity Water, South East Water, Thames Water, or is just one method of contact to deal with your Wick Hill water issues.

Write to Affinity Water, South East Water or Thames Water

Additionally, you can communicate with Affinity Water, South East Water or Thames Water, by composing a letter or sending an email. You can also send your request via the Affinity Water, South East Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Wick Hill

Water bill in Wick Hill

Water rates in Wick Hill depend on whether your home has a water meter or not. You can easily find out whether your Wick Hill water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Wick Hill water rates will have a meter number listed on their water bills.

Metered Customers in Wick Hill

Customers that have a water meter at their Wick Hill home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. Whilst the variable charges are for the consumption at your Wick Hill home.

Unmetered Customers in Wick Hill

Customers that don't have a water meter at their Wick Hill home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Wick Hill home.

The rate unmetered customers pay for water in Wick Hill is going to be based on the rateable value of your home. The rateable value calculation of your Wick Hill water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Wick Hill could be cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Wick Hill?

The average water bill Wick Hill residents are charged varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Wick Hill water bill?

You will first need to register with Affinity Water, South East Water, or Thames Water. After you've registered with Affinity Water, South East Water, or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Wick Hill bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Wick Hill?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Wick Hill RG12, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wick Hill Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Wick Hill have about their water supply.

Frequently Asked Questions About Water in Wick Hill

Is tap water in Wick Hill safe to drink?

Yes! It's safe to drink the tap water in Wick Hill. You can rest assured that Wick Hill water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Wick Hill water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Wick Hill water to make it drinkable.

Where does the water in Wick Hill come from?

There are three main sources of water that supply Wick Hill:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Wick Hill

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Wick Hill is more than 276ppm, this means the water in Wick Hill is rated as very hard water.

What does this mean?

The water being supplied to your home in Wick Hill contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Wick Hill.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Wick Hill No Water

If you don't have any running water in your Wick Hill home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Wick Hill.

If there is no water at your Wick Hill home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Wick Hill.

If you don't have any cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Affinity Water, South East Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Wick Hill water leak or flooding

Wick Hill water problems might include anything from a leak, a burst water main, or flooding in your Wick Hill home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Wick Hill property, you need to do one of the following as quickly as you can:

  1. Call Affinity Water, South East Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Affinity Water, South East Water, or Thames Water website and fill in the form to report the problem.

Why does the water in Wick Hill taste strange?

If you find the taste or smell is different with your Wick Hill water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Wick Hill water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Wick Hill water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Affinity Water, South East Water, or Thames Water via the contact channels listed above.

Broadband Speed in Wick Hill RG12

Wick Hillinternet connected globe

The broadband speed you get at your Wick Hill home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see if it matches the average broadband speed for Wick Hill with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wick Hill Average Download Speed Wick Hill Average Upload Speed
77.35 Mbps 15.75 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Wick Hill. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, in some remote parts of the UK this type of connection is the only one available.

Things to consider when searching for a broadband provider in Wick Hill?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. So picking the right internet provider can be unnerving. Don't worry, let's take a look at the top four points that you should consider when searching for a broadband provider in Wick Hill.

Availability

The first point to bear in mind whilst searching for a broadband provider in Wick Hill is the availability. Whilst many homes in Wick Hill can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Wick Hill?

  • Fibre broadband
    • This is the fastest available internet connection in Wick Hill
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Wick Hill homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Wick Hill.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Wick Hill.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Wick Hill broadband cost

Wick Hill broadband bill

Another important consideration is how much it costs for the broadband in Wick Hill. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. You should always look in the small print of the offer before you sign up to a internet service in Wick Hill. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Wick Hill Broadband Reliability

How reliable the broadband is in Wick Hill must also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Wick Hill home is going to be important.

Wick Hill broadband customer support

Finally, the customer support of your Wick Hill broadband internet is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises a high level of customer support that is able to solve your issue in a fast and efficient manner is a strong plus when you choose a broadband provider in Wick Hill.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Wick Hill have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Wick Hill?

The average broadband speed in Wick Hill is:

Wick Hill Average Download Speed Wick Hill Average Upload Speed
77.35 Mbps 15.75 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Wick Hill, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Wick Hill home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

What broadband speed do I need?

That would depend on what you will be using the internet for. Take a look at this table for a general idea what sort of download speed you should pick when signing up for broadband in Wick Hill.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone dialling code of Wick Hill

Corded telephone area code Wick Hill

The telephone area code, sometimes called the landline dialling code, for Wick Hill is 01344. If you're calling somebody in Wick Hill, and you're located in a different region, you must add 01344 to the number you'd like to call.

How much does an 01344 Wick Hill call cost?

If you have calls included with your mobile or landline tariff, the phone call will probably be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Wick Hill

Residents of Wick Hill are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Wick Hill home to the electricity grid and gas networks.

Most of the time you won't need to contact the Wick Hill distribution network operator, but if you do, you can quickly find out which DNO covers Wick Hill below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Wick Hill

The electricity distribution network operator for Wick Hill is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Wick Hill

There are no power plants within a 10 mile radius of Wick Hill.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Wick Hill

You might be wondering which municipalities are close to Wick Hill, in the below table you will find the five closest municipalities to Wick Hill.

Closest five municipalities to Wick Hill
Municipality Distance from Wick Hill
Bullbrook -
Winkfield 2.36 miles
Binfield 2.36 miles
Warfield 2.36 miles
Priestwood 2.36 miles