Utilities in <u>Wideopen

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Your Complete Guide to Utilities in Wideopen

If you've moved and have questions about Wideopen? Our comprehensive utilities guide to Wideopen will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Wideopen water and sewerage. Keep reading to learn everything about utilities in Wideopen.

About Wideopen, Northumberland

Wideopen NE13 has a population of 8,976 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Wideopen?

Wideopen water services are provided by Northumbrian Water. Below are the main phone numbers for Northumbrian Water:

Getting in touch with your water supplier for Wideopen

Speaking to an advisor at Northumbrian Water is just one method of contact to talk about your Wideopen water account.

In the table below you will find the contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water phone number Northumbrian Water Emergency phone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also write to Northumbrian Water, by composing a letter or sending an email. You can also submit your request on the Northumbrian Water website.

If you prefer to send a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you can use the email address below:

Northumbrian Water Email Address
care@nwl.co.uk

Cost of water in Wideopen

Water bill in Wideopen

Water rates in Wideopen depend on whether your home has a water meter or not. You can easily check if your Wideopen water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Wideopen water rates will have a meter number listed on their water bills.

Metered Customers in Wideopen

Customers who have a water meter installed at their Wideopen property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your Wideopen home.

Unmetered Customers in Wideopen

Customers that don't have a water meter at their Wideopen home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Wideopen home.

As an unmetered customer, the rate you pay for water in Wideopen is based on the rateable value of your home. The rateable value part of your Wideopen water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your Wideopen could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Wideopen?

The average water bill Wideopen residents are charged is £14.83 monthly, which works out at £178 a year.

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How do I pay my Wideopen water bill?

First, you must sign up and register with Northumbrian Water. Once you've registered an account with Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Wideopen bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Wideopen?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Wideopen NE13, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wideopen Water Frequently Asked Questions

Below we have answered some common questions that customers in Wideopen have about their water supply.

Frequently Asked Questions About Water in Wideopen

Is the tap water in Wideopen safe to drink?

Yes! The tap water is safe to drink in Wideopen. You can rest assured that Wideopen water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Wideopen water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Wideopen water to make it drinkable.

Where does the water in Wideopen come from?

There are three main sources of water that supply Wideopen:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Wideopen

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Wideopen is less than 60ppm, that means the water hardness in in Wideopen is rated as soft water.

What does this mean?

The water supply to your home in Wideopen contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. You might also notice less limescale build-up in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Wideopen.

Wideopen No Water

If you have no water in your Wideopen home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Wideopen.

If there is no water at your Wideopen home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Wideopen.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Northumbrian Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Wideopen water leak or flooding

Wideopen water problems can include anything from a burst water main or flooding, to a leak in your Wideopen home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Wideopen property, you need to do one of the following as quickly as you can:

  1. Contact Northumbrian Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Northumbrian Water website and fill out the online form.

Why does the water in Wideopen taste strange?

If you find the taste or smell is different with your Wideopen water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Wideopen water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Wideopen water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Northumbrian Water using the contact information above.

Broadband in Wideopen NE13

Wideopeninternet connected globe

The speed of your broadband connection at your Wideopen home is dependant upon several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average internet speed in Wideopen with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wideopen Average Download Speed Wideopen Average Upload Speed
77.53 Mbps 17.30 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Wideopen. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote this type of connection is the only one currently available.

What to look for when choosing an internet provider in Wideopen?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, let's take a look at the top four points to think about when choosing an internet provider in Wideopen.

Availability

The first point to bear in mind whilst choosing an internet provider in Wideopen is the availability. Most homes in Wideopen can take advantage of fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Wideopen?

  • Fibre broadband
    • This is fastest connection that's currently available in Wideopen
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Wideopen homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Wideopen.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Wideopen.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Wideopen broadband price

Wideopen broadband bill

Another important consideration is the price you pay for broadband in Wideopen. There are many providers offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal when you sign up for a broadband connection in Wideopen. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Wideopen Broadband Reliability

The reliability of broadband in Wideopen must also be considered, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is a priority.

The times when we're not working we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Wideopen home is something to think about.

Wideopen broadband technical support

Lastly, the customer service of your Wideopen internet connection is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that is able to solve your issue in a fast and efficient manner should be considered when you choose a broadband provider in Wideopen.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Wideopen have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Wideopen?

The average internet speed in Wideopen is:

Wideopen Average Download Speed Wideopen Average Upload Speed
77.53 Mbps 17.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Wideopen, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Wideopen house. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Have a look at the following table for a general idea the kind of broadband speed you should take when signing up for broadband in Wideopen.

Main internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone area code for Wideopen

Corded telephone area code Wideopen

The landline area code, sometimes called the dialling code, for Wideopen is 01806. When making a call to someone in Wideopen, and you are not in the same area, you should add 01806 to the number you'd like to call.

How much does an 01806 Wideopen call cost?

If calls are included with your landline or mobile tariff, the cost of the call is likely to be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Wideopen

People living in Wideopen are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Wideopen home to the gas and electricity networks.

Most of the time you won't need to speak to the Wideopen distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Wideopen below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Wideopen

The electricity distribution network operator for Wideopen is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Wideopen

There are no power plants within a 10 mile radius of Wideopen.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Wideopen

You might be wondering which municipalities are nearby Wideopen, in the below table you will find the closest five municipalities to Wideopen.

Closest five municipalities to Wideopen
Municipality Distance from Wideopen
Benton 0.15 miles
High Heaton 0.15 miles
Killingworth 1.92 miles
Kingston Park 1.94 miles
Fawdon 1.94 miles