Utilities in <u>Windsor

Need help with your utilities in Windsor?

The team of Selectra advisors are on hand to help you every step of the way.

Trusted by thousands of UK householders

4.5/5

based on 1,010 reviews

Ad

Your Complete Guide to Utilities in Windsor

If you just moved and have some questions about Windsor? Our complete guide to utilities in Windsor is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Windsor water and sewerage. Keep reading to learn everything about utilities in Windsor.

About Windsor, Berkshire

Windsor SL4 has a population of 31,225 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Windsor?

Windsor water services are provided by Affinity Water. In the table below are the contact numbers for Affinity Water, South East Water, and Thames Water:

How to reach your water providers in Windsor

Speaking to an advisor at Affinity Water, South East Water or Thames Water is one of many options to discuss your Windsor water issues.

Affinity Water telephone numbers

In the table below we have listed the main telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
Selectra manSelectra blue

Moving to Windsor?

Speak with the Selectra Team for free. Sort out all your bills in one call today.

Ad
Selectra manSelectra blue

Moving to Windsor?

Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.

Ad

South East Water telephone numbers

In the table below we have listed the main telephone numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water telephone numbers

In the table below we have listed the main telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Affinity Water, South East Water, Thames Water, or is one of many options to discuss your Windsor water issues.

Write to Affinity Water, South East Water or Thames Water

You can also write to Affinity Water, South East Water or Thames Water, by composing a letter or sending an email. You can also submit your request on the Affinity Water, South East Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Windsor

Water bill in Windsor

Water rates in Windsor are based on if your home has a water meter or not. You can easily find out whether your Windsor water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Windsor water rates will have a meter number listed on their water bills.

Metered Customers in Windsor

Customers with a water meter at their Windsor house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. While the variable charges cover the usage at your Windsor home.

Unmetered Customers in Windsor

Customers without a meter at their Windsor home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Windsor home.

As an unmetered customer, the rate you pay for water in Windsor is going to be based on the rateable value of your home. The rateable value part of your Windsor water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, getting a water meter for your Windsor could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Windsor?

The average water bill Windsor residents are charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232
water billSelectra blue

Expensive Windsor water bills?

Speak with the Selectra team to save on other home bills. Don't let water ruin your budget.

Ad
water billSelectra blue

Expensive Windsor water bills?

Selectra is currently closed. Arrange a free callback with the Selectra Team to save on other home bills.

Ad

How do I pay my Windsor water bill?

You will first need to register with Affinity Water, South East Water, or Thames Water. After you've registered with Affinity Water, South East Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Windsor bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Windsor?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Windsor SL4, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Windsor Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Windsor have about their water supply.

Frequently Asked Questions About Water in Windsor

Is the tap water in Windsor safe to drink?

Yes! You can drink the tap water in Windsor. You can rest assured that Windsor water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Windsor water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Windsor water to make it drinkable.

Where does the water in Windsor come from?

There are three main sources of water that supply Windsor:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Windsor

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Windsor is higher than 276ppm, that makes the water hardness in Windsor is rated as very hard water.

What does this mean?

The water supply to your home in Windsor contains an elevated level of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Windsor.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Windsor No Water

If you don't have any running water in your Windsor home, you will need to check if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Windsor.

If there is no water at your Windsor home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Windsor.

If you don't have any cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water, South East Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Windsor water leak or flooding

Windsor water problems can include anything from a leak, a burst water main, or flooding in your Windsor home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Windsor property, you must do one of the following as soon as possible:

  1. Call Affinity Water, South East Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Affinity Water, South East Water, or Thames Water website and fill out the online form.

Why does the water in Windsor taste strange?

If you detect a difference in smell or taste of your Windsor water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Windsor water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Windsor water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water, South East Water, or Thames Water using the contact information above.

Broadband Speed in Windsor SL4

Windsorinternet connected globe

The broadband speed you get at your Windsor home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test your internet speed and see if it matches the average broadband speed for Windsor with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Windsor Average Download Speed Windsor Average Upload Speed
79.32 Mbps 18.42 Mbps
blue selectra broadband routerSelectra blue

Slow broadband in Windsor?

Speak with the Selectra Team for free. Get better broadband and TV for less!

Ad
blue selectra broadband routerSelectra blue

Slow broadband in Windsor?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.

Ad

The way you choose to connect to the internet can affect the speed you get at your home in Windsor. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it is the only means of connection that's available.

Things to consider when picking a broadband provider in Windsor?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've listed the four important points that you should consider when picking a broadband provider in Windsor.

Availability

The first point to bear in mind whilst picking a broadband provider in Windsor is the issue of availability. Whilst many homes in Windsor should have access to fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Windsor?

  • Fibre broadband
    • This is the fastest type of connection you can get in Windsor
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Windsor homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Windsor.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Windsor.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
blue sim cardSelectra blue

Unlimited data in Windsor?

Speak with the Selectra Team for free. Get an unlimited GB deal for less!

Ad
blue sim cardSelectra blue

Unlimited GBs in Windsor?

Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.

Ad
broadband connections options

Windsor broadband value for money

Windsor broadband bill

You also need to consider the price you pay for broadband in Windsor. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you sign up to a internet service in Windsor. Some providers will raise the price even whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Windsor Broadband Reliability

How reliable the broadband is in Windsor must also be considered, with so many people that work from home full-time or just a few days per week, we need to have a reliable internet connection to do your work is a priority.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Windsor home is going to be important.

Windsor broadband customer service

Our final tip, the technical support for your Windsor internet connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises a high level of customer support that is able to solve your issue efficiently and quickly is a strong plus when selecting an internet provider in Windsor.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Windsor ask about their broadband.

Broadband FAQs

What's the average broadband speed in Windsor?

The average speed of broadband in Windsor is:

Windsor Average Download Speed Windsor Average Upload Speed
79.32 Mbps 18.42 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Windsor, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Windsor house. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

It really does depend on how you will use the internet. Check out the table below for a general idea the kind of broadband speed you should choose for a broadband service in Windsor.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the landline area code in Windsor

Corded telephone area code Windsor

The telephone dialling code, sometimes called the area code, for Windsor is 01806. If you call someone in Windsor, and you are not in the same area, you should add 01806 to the number you're calling.

How much does an 01806 Windsor call cost?

If you have a call plan with your mobile or landline tariff, then the call cost should be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, we recommend getting in touch with your provider before calling so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Windsor

Residents in Windsor are free to choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be supplied and maintained by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Windsor home to the gas network and electricity grid.

In many cases you won't need to contact the Windsor distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Windsor below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Windsor

The electricity distribution network operator for Windsor is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
Green Light BulbSelectra blue

Looking for greener energy in Windsor?

Speak with the Selectra Team for free. Do your bit for the environment in one call today.

Ad
Green Light BulbSelectra blue

Looking for greener energy in Windsor?

Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.

Ad

Power Generation near Windsor

There are no power plants within a 10 mile radius of Windsor.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Windsor

You might be wondering which municipalities are nearby Windsor, we've found the five closest municipalities to Windsor.