Utilities in <u>Wivenhoe

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Your Complete Guide to Utilities in Wivenhoe

Are you moving and want to know more about Wivenhoe? Our utilities guide to Wivenhoe will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Wivenhoe water and sewerage. Keep reading to learn everything about utilities in Wivenhoe.

About Wivenhoe, Essex

Wivenhoe CO7 has a population of 7,637 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Wivenhoe?

Wivenhoe water services are provided by Affinity Water. Here are the main contact numbers for Affinity Water, and Anglian Water:

How to reach your water providers in Wivenhoe

Calling a phone number for Affinity Water or Anglian Water is one of many contact methods to deal with your Wivenhoe water account.

Affinity Water telephone numbers

In the table below we have listed the main telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Anglian Water telephone numbers

In the table below we have listed the main telephone numbers for Anglian Water general enquiries and emergencies.

Anglian Water contact number Anglian Water Emergency contact number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365

Write to Affinity Water or Anglian Water

You can also write to Affinity Water or Anglian Water, either by email or with a letter in the post. You can also send your request via the Affinity Water or Anglian Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Anglian Water

Customer that want to post a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Cost of water in Wivenhoe

Water bill in Wivenhoe

Water rates in Wivenhoe depend on whether your home has a water meter or not. You can easily find out whether your Wivenhoe water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Wivenhoe water rates will have a meter number listed on their water bills.

Metered Customers in Wivenhoe

Customers who have a water meter installed at their Wivenhoe home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water or Anglian Water. Whilst the variable charges are for the consumption at your Wivenhoe home.

Unmetered Customers in Wivenhoe

Customers who don't have a meter at their Wivenhoe home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Wivenhoe home.

Water rates for unmetered customers in Wivenhoe is based on the rateable value of your home. The rateable value part of your Wivenhoe water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Wivenhoe could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Wivenhoe?

The average water bill Wivenhoe residents are being charged varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
Anglian Water £16.83 £202
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How do I pay my Wivenhoe water bill?

First, you must sign up and register with Affinity Water or Anglian Water. After you register your details with Affinity Water or Anglian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Wivenhoe bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water or Anglian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Wivenhoe?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Wivenhoe CO7, your water suppliers are Affinity Water and Anglian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wivenhoe Water Frequently Asked Questions

Below we have answered some common questions that customers in Wivenhoe have about their water supply.

Frequently Asked Questions About Water in Wivenhoe

Is tap water in Wivenhoe safe to drink?

Yes! You can drink the tap water in Wivenhoe. You can rest assured that Wivenhoe water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Wivenhoe water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Wivenhoe water to make it drinkable.

Where does the water in Wivenhoe come from?

There are three main sources of water that supply Wivenhoe:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Wivenhoe

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Wivenhoe is higher than 201ppm, this means the water in Wivenhoe is rated as hard water.

What does this mean?

The clean water supply to your home in Wivenhoe contains an elevated level of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Wivenhoe.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Wivenhoe No Water

If you have no water in your Wivenhoe home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Wivenhoe.

If there is no water at your Wivenhoe home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Wivenhoe.

If you don't have any cold water, not even a trickle, contact Affinity Water or Anglian Water for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Affinity Water or Anglian Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Affinity Water or Anglian Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Wivenhoe water leak or flooding

Wivenhoe water problems could be anything from a burst water main or flooding, to a leak in your Wivenhoe home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Wivenhoe property, you need to do one of the following as quickly as you can:

  1. Ring Affinity Water or Anglian Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Affinity Water or Anglian Water website and fill in the form to report the problem.

Why does the water in Wivenhoe taste strange?

If you notice a change in taste or smell with your Wivenhoe water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Wivenhoe water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Wivenhoe water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Affinity Water or Anglian Water via the contact channels listed above.

Broadband in Wivenhoe CO7

Wivenhoeinternet connected globe

The speed of your internet connection at your Wivenhoe home is dependant upon several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see if it matches the average broadband speed for Wivenhoe with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wivenhoe Average Download Speed Wivenhoe Average Upload Speed
66.80 Mbps 15.53 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Wivenhoe. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection available.

What to look for when searching for a broadband provider in Wivenhoe?

In 2022, the internet is about as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, we've listed the four important points to think about when searching for a broadband provider in Wivenhoe.

Availability

The first thing you need to think about whilst searching for a broadband provider in Wivenhoe is the availability. Whilst many homes in Wivenhoe should have access to fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Wivenhoe?

  • Fibre broadband
    • This is the fastest type of connection you can get in Wivenhoe
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Wivenhoe homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Wivenhoe.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Wivenhoe.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Wivenhoe broadband cost

Wivenhoe broadband bill

Another important consideration is how much it costs for the broadband in Wivenhoe. There are many providers offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the small print of the offer before you sign up to a broadband connection in Wivenhoe. Some providers may even increase the price during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Wivenhoe Broadband Reliability

The reliability of broadband in Wivenhoe must also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to keep up to date with work your work can be extremely important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Wivenhoe home is something to think about.

Wivenhoe broadband customer support

Our final tip, the technical support for your Wivenhoe internet connection is extremely important. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is a strong plus when selecting an internet provider in Wivenhoe.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Wivenhoe have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Wivenhoe?

The average broadband speed in Wivenhoe is:

Wivenhoe Average Download Speed Wivenhoe Average Upload Speed
66.80 Mbps 15.53 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Wivenhoe, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Wivenhoe home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Check out the table below to find out what sort of download speed you should pick when signing up for broadband in Wivenhoe.

Main internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone dialling code of Wivenhoe

Corded telephone area code Wivenhoe

The landline area code, sometimes called the dialling code, for Wivenhoe is 01806. If you're calling somebody in Wivenhoe, and you are in a different area, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Wivenhoe call cost?

If you have calls included with your landline or mobile tariff, the phone call should be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Wivenhoe

Residents of Wivenhoe are able to choose their gas and electricity provider, but regardless of which supplier they choose, the gas and electricity is going to be distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Wivenhoe home to the gas network and electricity grid.

Most of the time you will never need to ever contact the Wivenhoe distribution network operator, but if you do, you can quickly find out which DNO covers Wivenhoe below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Wivenhoe

The electricity distribution network operator for Wivenhoe is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Wivenhoe

There are no power plants within a 10 mile radius of Wivenhoe.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Wivenhoe

Perhaps you're wondering which towns and cities are close to Wivenhoe, we've found the closest five municipalities to Wivenhoe.

Closest five municipalities to Wivenhoe
Municipality Distance from Wivenhoe
Colchester 3.98 miles