Utilities in <u>Wokingham

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Your Complete Guide to Utilities in Wokingham

If you just moved and have some questions about Wokingham? Our comprehensive utilities guide to Wokingham will help you to find out everything about broadband, area codes, power generation and energy distributors, and Wokingham water and sewerage. Keep reading to learn everything about utilities in Wokingham.

About Wokingham, Berkshire

Wokingham RG40 has a population of 42,728 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Wokingham?

Wokingham water services are supplied by South East Water. Here are the main contact numbers for South East Water, and Thames Water:

How to get in touch with the water suppliers in Wokingham

Speaking to an advisor at South East Water or Thames Water is one of many options to talk about your Wokingham water account.

South East Water contact numbers

In the table below you will find the contact numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to South East Water or Thames Water

You can also get in touch with South East Water or Thames Water, you have the choice of posting a letter or sending an email. You can also submit your request on the South East Water or Thames Water website.

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Wokingham

Water bill in Wokingham

Water rates in Wokingham will vary depending on if your home has a water meter or not. You can easily check if your Wokingham water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Wokingham water rates will have a meter number listed on their water bills.

Metered Customers in Wokingham

Customers with a water meter at their Wokingham house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of South East Water or Thames Water. While the variable charges cover the usage at your Wokingham home.

Unmetered Customers in Wokingham

Customers without a meter at their Wokingham home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Wokingham home.

As an unmetered customer, the rate you pay for water in Wokingham is based on the rateable value of your home. The rateable value of your Wokingham water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Wokingham might work out cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Wokingham?

The average water bill Wokingham residents are billed will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Wokingham water bill?

First, you must sign up and register with South East Water or Thames Water. After you've registered with South East Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Wokingham bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your South East Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Wokingham?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Wokingham RG40, your water suppliers are South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wokingham Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Wokingham have about their water supply.

Frequently Asked Questions About Water in Wokingham

Is tap water in Wokingham safe to drink?

Yes! The tap water is safe to drink in Wokingham. You can rest assured that Wokingham water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Wokingham water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Wokingham water to make it drinkable.

Where does the water in Wokingham come from?

There are three main sources of water that supply Wokingham:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Wokingham

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Wokingham is more than 276ppm, that means the water hardness in Wokingham is rated as very hard water.

What does this mean?

The water being supplied to your home in Wokingham contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Wokingham.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Wokingham No Water

If you don't have any running water in your Wokingham home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Wokingham.

If there is no water at your Wokingham home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Wokingham.

If there is no cold water, not even a trickle, contact South East Water or Thames Water for assistance. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the South East Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of South East Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Wokingham water leak or flooding

Wokingham water problems can include anything from a burst water main or flooding, to a leak in your Wokingham home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Wokingham property, you need to do one of the following as quickly as you can:

  1. Contact South East Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the South East Water or Thames Water website and complete the online form to report the issue.

Why does the water in Wokingham taste strange?

If you detect a difference in smell or taste of your Wokingham water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Wokingham water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Wokingham water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach South East Water or Thames Water on the contact details above.

Broadband in Wokingham RG40

Wokinghaminternet connected globe

The broadband speed you get at your Wokingham home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and see how it compares to the average broadband speed for Wokingham with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wokingham Average Download Speed Wokingham Average Upload Speed
80.95 Mbps 17.33 Mbps
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The type of internet connection you have can affect the speed you get at your home in Wokingham. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection currently available.

What to look for when picking a broadband provider in Wokingham?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider could feel daunting. Worry not, let's take a look at the top four points that you should consider when picking a broadband provider in Wokingham.

Availability

The first thing you need to think about when picking a broadband provider in Wokingham is what's available. Most homes in Wokingham should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have trouble getting fast broadband.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

How can I connect to the internet in Wokingham?

  • Fibre broadband
    • This is the fastest type of connection you can get in Wokingham
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Wokingham homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Wokingham.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Wokingham.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Wokingham broadband cost

Wokingham broadband bill

You should also think about the monthly cost of broadband in Wokingham. There are many providers offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal before you sign up to a internet service in Wokingham. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

Wokingham Broadband Reliability

How reliable the broadband is in Wokingham should also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work is really important.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Wokingham home is something to think about.

Wokingham broadband customer service

Lastly, the customer service of your Wokingham broadband connection is really important. Hopefully you shouldn't have to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that can deal with your problem quickly and efficiently should be considered when selecting an internet provider in Wokingham.

Broadband FAQ

Below we've answered some our the most common questions that customers in Wokingham ask about their broadband.

Broadband FAQs

Is the internet fast in Wokingham?

The average speed of broadband in Wokingham is:

Wokingham Average Download Speed Wokingham Average Upload Speed
80.95 Mbps 17.33 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Wokingham, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Wokingham property. This means it's very fast and extremely reliable. Currently, 31.83% of houses in the UK .

What broadband speed do I need?

That will be dependant on how you will use the internet. Have a look at the following table for a rough guide to which speed you should pick when getting connected in Wokingham.

Main internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Wokingham

Corded telephone area code Wokingham

The landline area code, sometimes called the dialling code, for Wokingham is 01806. When making a call to someone in Wokingham, and you're located in a different region, you should add 01806 to the number you're calling.

How much does an 01806 Wokingham call cost?

If calls are included with your landline or mobile tariff, then the call cost is likely to be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Wokingham

Residents in Wokingham are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Wokingham home to the gas and electricity networks.

Most of the time you won't need to speak to the Wokingham distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Wokingham in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Wokingham

The electricity distribution network operator for Wokingham is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Wokingham

There are no power plants within a 10 mile radius of Wokingham.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Wokingham

If you've ever wondered which municipalities are nearby Wokingham, in the below table you will find the five closest municipalities to Wokingham.

Closest five municipalities to Wokingham
Municipality Distance from Wokingham
Barkham -
Crowthorne 2.43 miles
Winnersh 2.63 miles
Woosehill 2.63 miles