Utilities in <u>Woodley

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Your Complete Guide to Utilities in Woodley

If you just moved and have some questions about Woodley? Our comprehensive utilities guide to Woodley will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Woodley water and sewerage. Keep reading to learn everything about utilities in Woodley.

About Woodley, Berkshire

Woodley RG5 has a population of 35,470 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Woodley?

Woodley water services are supplied by Thames Water. Here are the main contact numbers for Thames Water:

How to get in touch with the water supplier in Woodley

Calling a phone number for Thames Water is one of many options to talk about your Woodley water problems.

In the table below we have listed the main phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365
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Write to Thames Water

Additionally, you can communicate with Thames Water, by composing a letter or sending an email. You can even send your message through the Thames Water website.

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Woodley

Water bill in Woodley

Water rates in Woodley depend on whether your home has a water meter or not. You can easily check if your Woodley water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Woodley water rates will have a meter number listed on their water bills.

Metered Customers in Woodley

Customers that have a water meter at their Woodley property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges cover the consumption at your Woodley home.

Unmetered Customers in Woodley

Customers who don't have a meter at their Woodley home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Woodley home.

As an unmetered customer, the rate you pay for water in Woodley is going to be based on the rateable value of your home. The rateable value of your Woodley water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Woodley might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Woodley?

The average water bill Woodley residents are billed is £19.33 monthly, which works out at £232 a year.

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How do I pay my Woodley water bill?

First, you must sign up and register with Thames Water. After you've registered with Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Woodley bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Woodley?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Woodley RG5, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Woodley Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Woodley have about their water supply.

Frequently Asked Questions About Water in Woodley

Is tap water in Woodley safe to drink?

Yes! The tap water is safe to drink in Woodley. You can rest assured that Woodley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Woodley water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Woodley water to make it drinkable.

Where does the water in Woodley come from?

There are three main sources of water that supply Woodley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Woodley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Woodley is higher than 276ppm, that means the water hardness in Woodley is rated as very hard water.

What does this mean?

The water supply to your home in Woodley contains slightly elevated levels of minerals that cause hard water. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Woodley.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Woodley No Water

If you have no water in your Woodley home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Woodley.

If there is no water at your Woodley home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Woodley.

If you don't have any cold water, not even a trickle, contact Thames Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Thames Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Woodley water leak or flooding

Woodley water problems can include anything from a leak, a burst water main, or flooding in your Woodley home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Woodley property, you should try to do one of the following as long as it's safe to do so:

  1. Call Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Thames Water website and fill out the online form.

Why does the water in Woodley taste strange?

If you find the taste or smell is different with your Woodley water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Woodley water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Woodley water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Thames Water using the contact information above.

Broadband in Woodley RG5

Woodleyinternet connected globe

The broadband speed you get at your Woodley home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average connection speed for Woodley with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Woodley Average Download Speed Woodley Average Upload Speed
90.77 Mbps 17.23 Mbps
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The type of internet connection you have can have an effect on the speed you get in Woodley. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection currently available.

What should you consider when choosing an internet provider in Woodley?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. So picking the right internet provider can be unnerving. To ease the pressure, we've listed the four important points to think about when choosing an internet provider in Woodley.

Availability

The first thing to consider when choosing an internet provider in Woodley is the availability. Most homes in Woodley should have access to fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Woodley?

  • Fibre broadband
    • This is fastest connection that's currently available in Woodley
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Woodley homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Woodley.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Woodley.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Woodley broadband value for money

Woodley broadband bill

You should also think about the price you pay for broadband in Woodley. There are many providers offering a low cost deal for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal before you commit to a broadband connection in Woodley. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike which will be felt by millions of BT customers.

Woodley Broadband Reliability

The reliability of broadband in Woodley should also be considered, with many of us working from home either full-time or part-time, having a reliable internet connection to stay in touch with work is a priority.

Then in our freetime we're streaming movies or playing online games with friends that without a reliable internet connection for your Woodley home will be an important thing to consider.

Woodley broadband technical support

Finally, the technical support for your Woodley broadband internet is of utmost importance. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that can deal with your problem in a fast and efficient manner should be considered when selecting an internet provider in Woodley.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Woodley have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Woodley?

The average internet speed in Woodley is:

Woodley Average Download Speed Woodley Average Upload Speed
90.77 Mbps 17.23 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Woodley, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Woodley home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Have a look at the following table for a rough guide to what sort of download speed you should choose when getting connected in Woodley.

Main internet uses Recommended Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Woodley

Corded telephone area code Woodley

The landline area code, sometimes called the dialling code, for Woodley is 01806. When making a call to someone in Woodley, and you are not in the same area, you will need to add 01806 to the number you're calling.

How much does an 01806 Woodley call cost?

If calls are included with your landline or mobile, the cost of the call will probably be included in that tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Woodley

People living in Woodley are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Woodley home to the gas and electricity networks.

More often than not you won't need to contact the Woodley distribution network operator, but if you do, you can quickly find out which DNO covers Woodley in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Woodley

The electricity distribution network operator for Woodley is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Woodley

There are no power plants within a 10 mile radius of Woodley.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Close By Woodley

You might be wondering which municipalities are within reach of Woodley, we've found the closest five municipalities to Woodley.

Closest five municipalities to Woodley
Municipality Distance from Woodley
Winnersh 2.43 miles
Woosehill 2.43 miles
Emmbrook 2.43 miles
Sindlesham 2.43 miles
Wargrave 2.97 miles