Utilities in <u>Wooler

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Your Complete Guide to Utilities in Wooler

Are you moving and want to know more about Wooler? Our utilities guide to Wooler will help you to find out everything about broadband, area codes, power generation and energy distributors, and Wooler water and sewerage. Keep reading to learn everything about utilities in Wooler.

About Wooler, Northumberland

Wooler NE71 has a population of 1,983 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Wooler?

Wooler water utilities are supplied by Northumbrian Water. Here are the main contact numbers for Northumbrian Water:

How to get in touch with the water supplier in Wooler

Speaking to an advisor at Northumbrian Water is one of many contact methods to deal with your Wooler water account.

Below, you can find the principal phone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water telephone number Northumbrian Water Emergency telephone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also write to Northumbrian Water, either by email or with a letter in the post. You can even send your message through the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you should use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Price of water in Wooler

Water bill in Wooler

Water rates in Wooler are based on if your home has a water meter or not. You can easily check if your Wooler water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Wooler water rates will have a meter number listed on their water bills.

Metered Customers in Wooler

Customers who have a water meter installed at their Wooler home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Northumbrian Water. While the variable charges cover the usage at your Wooler home.

Unmetered Customers in Wooler

Customers without a meter at their Wooler home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Wooler home.

As an unmetered customer, the rate you pay for water in Wooler is going to be based on the rateable value of your home. The rateable value of your Wooler water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, having a water meter installed at your Wooler could be cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Wooler?

The average water bill Wooler residents are charged is £14.83 each month, that's £178 per year.

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How do I pay my Wooler water bill?

First of all, you will need to register with Northumbrian Water. After you've registered with Northumbrian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Wooler bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Northumbrian Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Wooler?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Wooler NE71, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wooler Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Wooler have about their water supply.

Frequently Asked Questions About Water in Wooler

Is tap water in Wooler safe to drink?

Yes! You can drink the tap water in Wooler. You can rest assured that Wooler water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Wooler water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Wooler water to make it drinkable.

Where does the water in Wooler come from?

There are three main sources of water that supply Wooler:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Wooler

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Wooler is fewer than 60ppm, this means the water in in Wooler is rated as soft water.

What does this mean?

The water being supplied to your home in Wooler contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances which means they should last longer.

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You don't need to add a water softener to the water in Wooler.

Wooler No Water

If you have no water in your Wooler home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Wooler.

If there is no water at your Wooler home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Wooler.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for help. You can also try the following:

  1. Look at the "In Your Area" sections on the Northumbrian Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Northumbrian Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Wooler water leak or flooding

Wooler water problems can include anything from a leak, a burst water main, or flooding in your Wooler home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Wooler property, you need to do one of the following as quickly as you can:

  1. Ring Northumbrian Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Northumbrian Water website and complete the online form to report the issue.

Why does the water in Wooler taste strange?

If you find the taste or smell is different with your Wooler water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Wooler water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Wooler water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Northumbrian Water using the contact information above.

Internet in Wooler NE71

Woolerinternet connected globe

The broadband speed you get at your Wooler home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see how it compares to the average internet speed in Wooler with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wooler Average Download Speed Wooler Average Upload Speed
42.10 Mbps 10.60 Mbps
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The internet connection type you have can affect the speed you get at your home in Wooler. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it's the only type of internet connection available.

What to look for when picking a broadband provider in Wooler?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've listed the four important points to think about when picking a broadband provider in Wooler.

Availability

The first thing to consider before picking a broadband provider in Wooler is the issue of availability. Most homes in Wooler should be able to enjoy fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Wooler?

  • Fibre broadband
    • This is the fastest available internet connection in Wooler
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Wooler homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Wooler.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Wooler.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Wooler broadband cost

Wooler broadband bill

You should also think about the price you pay for broadband in Wooler. You will see many broadband providers are offering a low cost deal for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal when you sign up for a internet connection in Wooler. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Wooler Broadband Reliability

The reliability of broadband in Wooler also needs consideration, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work is really important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Wooler home is something to think about.

Wooler broadband customer service

Finally, the customer support of your Wooler internet connection is extremely important. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that deals with your query efficiently and quickly should be considered when making a decision for a broadband internet provider in Wooler.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Wooler have about their internet connection.

Broadband Frequently Asked Questions

How fast is the broadband in Wooler?

The average speed of broadband in Wooler is:

Wooler Average Download Speed Wooler Average Upload Speed
42.10 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Wooler, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Wooler home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on what kind of internet user you are. Check out the table below for a general idea what sort of download speed you should pick when getting connected in Wooler.

Usual Internet habits Recommended Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Wooler

Corded telephone area code Wooler

The telephone dialling code, sometimes called the area code, for Wooler is 01806. If you're calling somebody in Wooler, and you're located in a different region, you should add 01806 before the number you're trying to call.

How much does an 01806 Wooler call cost?

If you have calls included with your landline or mobile tariff, then the call cost will probably be included with your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Wooler

Residents of Wooler can choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Wooler home to the gas and electricity networks.

Most of the time you will never need to ever contact the Wooler distribution network operator, but if you do, you can quickly find out which DNO covers Wooler below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Wooler

The electricity distribution network operator for Wooler is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Wooler

There are no power plants within a 10 mile radius of Wooler.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Near Wooler

Perhaps you're wondering which towns and cities are within reach of Wooler, we've found the closest five municipalities to Wooler.

Closest five municipalities to Wooler
Municipality Distance from Wooler
Berwick-upon-Tweed 12.29 miles
Benthall 12.51 miles
Bamburgh 12.6 miles
Mindrum 12.71 miles
Coldstream 12.71 miles