A Complete Guide to Utilities in Wootton Bassett

Are you moving and want to know more about Wootton Bassett? Our comprehensive utilities guide to Wootton Bassett will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Wootton Bassett water and sewerage. Keep reading to learn everything about utilities in Wootton Bassett.

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About Wootton Bassett, Wiltshire

Wootton Bassett SN4 has a population of 11,265 and is located in the county of Wiltshire. Wiltshire has a population of 500,024 people.

Who supplies my water in Wootton Bassett?

Wootton Bassett water utilities are supplied by Thames Water. Below are the main phone numbers for Thames Water, and Wessex Water:

Getting in touch with your water suppliers for Wootton Bassett

Calling a phone number for Thames Water or Wessex Water is one of many contact methods to talk about your Wootton Bassett water problems.

Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Wessex Water phone numbers

Below, you can find the principal phone numbers for Wessex Water general enquiries and emergencies.

Wessex Water contact number Wessex Water Emergency contact number
0345 600 3 600 0345 600 4600
Mon-Fri 8am-8pm, Sat 8am-2pm, Emergencies 24/7/365

Write to Thames Water or Wessex Water

You can also get in touch with Thames Water or Wessex Water, either by email or with a letter in the post. You can also submit your request on the Thames Water or Wessex Water website.

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
SN38 3TW

Customers that would rather email Thames Water, you must use the following email address:

Thames Water Email Address
[email protected]

Wessex Water

If you prefer to send a letter to Wessex Water can do so by writing to the Wessex Water address below:

Wessex Water Address
Claverton Down

Customers that would rather email Wessex Water, you must use the following email address:

Wessex Water Email Address
[email protected]
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Cost of water in Wootton Bassett

Water bill in Wootton Bassett

Water rates in Wootton Bassett depend on whether your home has a water meter or not. You can easily find out whether your Wootton Bassett water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Wootton Bassett water rates will have a meter number listed on their water bills.

Metered Customers in Wootton Bassett

Customers that have a water meter at their Wootton Bassett property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Thames Water or Wessex Water. While the variable charges cover the usage at your Wootton Bassett home.

Unmetered Customers in Wootton Bassett

Customers who don't have a meter at their Wootton Bassett home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Wootton Bassett home.

As an unmetered customer, the rate you pay for water in Wootton Bassett will be based on the rateable value of your home. The rateable value calculation of your Wootton Bassett water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your Wootton Bassett might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Wootton Bassett?

The average water bill Wootton Bassett residents are billed can differ between suppliers in your area. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Water Bill Annually
Thames Water £19.33 £232
Wessex Water £19.83 £238

How do I pay my Wootton Bassett water bill?

First, you must sign up and register with Thames Water or Wessex Water. After you register your details with Thames Water or Wessex Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Wootton Bassett bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Thames Water or Wessex Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Wootton Bassett?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Wootton Bassett SN4, your water suppliers are Thames Water and Wessex Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wootton Bassett Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Wootton Bassett have about their water supply.

Frequently Asked Questions About Water in Wootton Bassett

Is the tap water in Wootton Bassett safe to drink?

Yes! You can drink the tap water in Wootton Bassett. You can rest assured that Wootton Bassett water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Wootton Bassett water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Wootton Bassett water to make it drinkable.

Where does the water in Wootton Bassett come from?

There are three main sources of water that supply Wootton Bassett:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Wootton Bassett

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Wootton Bassett is more than 276ppm, this means the water in Wootton Bassett is rated as very hard water.

What does this mean?

The water being supplied to your home in Wootton Bassett contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Wootton Bassett.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Wootton Bassett No Water

If there isn't any running water in your Wootton Bassett home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Wootton Bassett.

If there is no water at your Wootton Bassett home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Wootton Bassett.

If you don't have any cold water, not even a trickle, contact Thames Water or Wessex Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Thames Water or Wessex Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Thames Water or Wessex Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Wootton Bassett water leak or flooding

Wootton Bassett water problems can include anything from flooding or a leak, to a burst water main in your Wootton Bassett home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Wootton Bassett property, you need to do one of the following as quickly as you can:

  1. Contact Thames Water or Wessex Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Thames Water or Wessex Water website and fill out the online form.

Why does the water in Wootton Bassett taste strange?

If you notice a change in taste or smell with your Wootton Bassett water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Wootton Bassett water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Wootton Bassett water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Thames Water or Wessex Water on the contact details above.

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Broadband in Wootton Bassett SN4

Wootton Bassettinternet connected globe

The speed of your internet connection at your Wootton Bassett home can vary depending on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test your internet speed and see how it compares to the average broadband speed for Wootton Bassett with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wootton Bassett Average Download Speed Wootton Bassett Average Upload Speed
68.13 Mbps 14.43 Mbps
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The internet connection type you have can affect your download and upload speed in Wootton Bassett. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection currently available.

What should you consider when searching for a broadband provider in Wootton Bassett?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. Worry not, let's take a look at the top four points worth considering before searching for a broadband provider in Wootton Bassett.


The first thing you need to think about whilst searching for a broadband provider in Wootton Bassett is the availability. Whilst many homes in Wootton Bassett should have access to fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Wootton Bassett?

  • Fibre broadband
    • This is fastest connection that's currently available in Wootton Bassett
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Wootton Bassett homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Wootton Bassett.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Wootton Bassett.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Wootton Bassett broadband price

Wootton Bassett broadband bill

You should also think about the monthly cost of broadband in Wootton Bassett. There are many providers offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the terms and conditions of the deal before you sign up to a internet service in Wootton Bassett. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.

Wootton Bassett Broadband Reliability

How reliable the broadband is in Wootton Bassett also needs consideration, with many people working from home on a part-time or full-time basis, we need to have a reliable internet connection to keep up to date with work your work is really important.

Then in our freetime we're watching movies online or gaming online that without a reliable internet connection for your Wootton Bassett home will be an important thing to consider.

Wootton Bassett broadband customer support

Finally, the customer support of your Wootton Bassett broadband connection is extremely important. Hopefully you shouldn't have to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is a strong plus when selecting an internet provider in Wootton Bassett.


Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Wootton Bassett have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Wootton Bassett?

The average speed of broadband in Wootton Bassett is:

Wootton Bassett Average Download Speed Wootton Bassett Average Upload Speed
68.13 Mbps 14.43 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Wootton Bassett, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Wootton Bassett house. This means it's very fast and extremely reliable. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on what you will be using the internet for. Check out the table below for a rough guide to the kind of broadband speed you should take when getting connected in Wootton Bassett.

Main internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

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What's the telephone area code for Wootton Bassett

Corded telephone area code Wootton Bassett

The telephone dialling code, sometimes called the area code, for Wootton Bassett is 01806. If you're calling somebody in Wootton Bassett, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Wootton Bassett call cost?

If calls are included with your landline or mobile, the phone call will probably be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Wootton Bassett

People living in Wootton Bassett are able to choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be maintained and supplied by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Wootton Bassett home to the gas network and electricity grid.

Most of the time you won't need to speak to the Wootton Bassett distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Wootton Bassett in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Wootton Bassett

The electricity distribution network operator for Wootton Bassett is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email [email protected]
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Wootton Bassett

There are no power plants within a 10 mile radius of Wootton Bassett.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Towns and Cities Near Wootton Bassett

Perhaps you're wondering which towns and cities are nearby Wootton Bassett, in the below table you will find the five nearest towns and cities to Wootton Bassett.

Closest five municipalities to Wootton Bassett
Municipality Distance from Wootton Bassett
Wroughton -