Utilities in <u>Wraysbury

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Your Complete Guide to Utilities in Wraysbury

If you just moved and have some questions about Wraysbury? Our comprehensive utilities guide to Wraysbury will help you to find out everything about broadband, area codes, power generation and energy distributors, and Wraysbury water and sewerage. Keep reading to learn everything about utilities in Wraysbury.

About Wraysbury, Berkshire

Wraysbury TW19 has a population of 7,377 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Wraysbury?

Wraysbury water services are provided by Affinity Water. Below are the main phone numbers for Affinity Water, and Thames Water:

How to reach your water providers in Wraysbury

Ringing a contact number for Affinity Water or Thames Water is one of many options to talk about your Wraysbury water account.

Affinity Water contact numbers

In the table below we have listed the main contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water contact numbers

In the table below we have listed the main contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also write to Affinity Water or Thames Water, either by email or with a letter in the post. You can even send your message through the Affinity Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Wraysbury

Water bill in Wraysbury

Water rates in Wraysbury are based on if your home has a water meter or not. You can easily check if your Wraysbury water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Wraysbury water rates will have a meter number listed on their water bills.

Metered Customers in Wraysbury

Customers with a water meter at their Wraysbury home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. Whilst the variable charges cover the consumption at your Wraysbury home.

Unmetered Customers in Wraysbury

Customers that don't have a water meter at their Wraysbury home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Wraysbury home.

As an unmetered customer, the rate you pay for water in Wraysbury is based on the rateable value of your home. The rateable value calculation of your Wraysbury water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Wraysbury could be cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Wraysbury?

The average water bill Wraysbury residents are being charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Annually
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Wraysbury water bill?

First, you must sign up and register with Affinity Water or Thames Water. Once you've registered an account with Affinity Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Wraysbury bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Wraysbury?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Wraysbury TW19, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Wraysbury Water Frequently Asked Questions

Below we have answered some common questions that customers in Wraysbury have about their water supply.

Frequently Asked Questions About Water in Wraysbury

Is water from the tap in Wraysbury safe to drink?

Yes! It's safe to drink the tap water in Wraysbury. You can rest assured that Wraysbury water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Wraysbury water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Wraysbury water to make it drinkable.

Where does the water in Wraysbury come from?

There are three main sources of water that supply Wraysbury:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Wraysbury

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Wraysbury is higher than 201ppm, this means the water in Wraysbury is rated as hard water.

What does this mean?

The clean water supply to your home in Wraysbury contains a higher amount of hard water minerals. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Wraysbury.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Wraysbury No Water

If you have no water in your Wraysbury home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Wraysbury.

If there is no water at your Wraysbury home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Wraysbury.

If your home has no cold water, not even a trickle, contact Affinity Water or Thames Water for assistance. You can also try the following:

  1. Look at the "In Your Area" sections on the Affinity Water or Thames Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Affinity Water or Thames Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Wraysbury water leak or flooding

Wraysbury water problems can include anything from a burst water main or flooding, to a leak in your Wraysbury home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Wraysbury property, you need to do one of the following as quickly as you can:

  1. Contact Affinity Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Affinity Water or Thames Water website and complete the online form to report the issue.

Why does the water in Wraysbury taste strange?

If you find the taste or smell is different with your Wraysbury water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Wraysbury water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Wraysbury water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Affinity Water or Thames Water on the contact details above.

Broadband in Wraysbury TW19

Wraysburyinternet connected globe

The speed of your broadband connection at your Wraysbury home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and find out how it compares to the average internet speed in Wraysbury with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Wraysbury Average Download Speed Wraysbury Average Upload Speed
65.70 Mbps 12.00 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Wraysbury. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection currently available.

What to look for when picking a broadband provider in Wraysbury?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've listed the four important points to think about when picking a broadband provider in Wraysbury.

Availability

The first point to bear in mind before picking a broadband provider in Wraysbury is the issue of availability. Most homes in Wraysbury should be able to enjoy superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Wraysbury?

  • Fibre broadband
    • This is fastest connection that's currently available in Wraysbury
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Wraysbury homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Wraysbury.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Wraysbury.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Wraysbury broadband value for money

Wraysbury broadband bill

Another important consideration is the monthly cost of broadband in Wraysbury. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the fine print of the deal when you sign up for a broadband connection in Wraysbury. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Wraysbury Broadband Reliability

The reliability of broadband in Wraysbury must also be considered, with many of us working from home on a part-time or full-time basis, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Wraysbury home is something to think about.

Wraysbury broadband customer service

Lastly, the technical support for your Wraysbury internet connection is extremely important. You might never need to contact the internet service provider you choose, but if you ever do need to speak to them a high level of customer support that deals with your query efficiently and quickly should be considered when making a decision for a broadband internet provider in Wraysbury.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Wraysbury ask about their broadband.

Broadband Frequently Asked Questions

How fast is the broadband in Wraysbury?

The average internet speed in Wraysbury is:

Wraysbury Average Download Speed Wraysbury Average Upload Speed
65.70 Mbps 12.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Wraysbury, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Wraysbury home. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Check out the table below to find out the kind of broadband speed you should choose when signing up for broadband in Wraysbury.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone area code for Wraysbury

Corded telephone area code Wraysbury

The telephone dialling code, sometimes called the area code, for Wraysbury is 01806. If you're calling somebody in Wraysbury, and you are in a different area, you must add 01806 to the number you're calling.

How much does an 01806 Wraysbury call cost?

If calls are included with your landline or mobile tariff, then the call cost is likely to be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have inclusive calls, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Wraysbury

Residents of Wraysbury can choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Wraysbury home to the gas and electricity networks.

Most of the time you won't need to speak to the Wraysbury distribution network operator, but if you do, you can easily find out which DNO is responsible for Wraysbury below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Wraysbury

The electricity distribution network operator for Wraysbury is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Wraysbury

There are no power plants within a 10 mile radius of Wraysbury.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Wraysbury

Perhaps you're wondering which towns and cities are within reach of Wraysbury, we've found the closest five municipalities to Wraysbury.

Closest five municipalities to Wraysbury
Municipality Distance from Wraysbury
George Green 2.12 miles
Fulmer 2.12 miles
Datchet 2.12 miles