Utilities in <u>Aberdeen

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Your Complete Guide to Utilities in Aberdeen

If you just moved and have some questions about Aberdeen? Our complete guide to utilities in Aberdeen is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Aberdeen water and sewerage. Keep reading to learn everything about utilities in Aberdeen.

About Aberdeen, Aberdeenshire

Aberdeen AB12 has a population of 195,021 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Aberdeen?

Aberdeen water services are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

How to reach your water provider in Aberdeen

Speaking to an advisor at Scottish Water is one of many options to discuss your Aberdeen water issues.

Below, you can find the principal telephone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, by composing a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to send a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Aberdeen

Water bill in Aberdeen

Water rates in Aberdeen depend on whether your home has a water meter or not. It's easy to find out if your Aberdeen water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Aberdeen water rates will have a meter number listed on their water bills.

Metered Customers in Aberdeen

Customers with a water meter at their Aberdeen house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Aberdeen home.

Unmetered Customers in Aberdeen

Customers without a meter at their Aberdeen home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Aberdeen home.

As an unmetered customer, the rate you pay for water in Aberdeen is going to be based on the rateable value of your home. The rateable value calculation of your Aberdeen water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Aberdeen could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my Aberdeen water bill?

First of all, you will need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Aberdeen bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Aberdeen?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Aberdeen AB12, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Aberdeen Water Frequently Asked Questions

Below we have answered some common questions that customers in Aberdeen have about their water supply.

Frequently Asked Questions About Water in Aberdeen

Is the tap water in Aberdeen safe to drink?

Yes! The tap water is safe to drink in Aberdeen. You can rest assured that Aberdeen water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Aberdeen water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Aberdeen water to make it drinkable.

Where does the water in Aberdeen come from?

There are three main sources of water that supply Aberdeen:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Aberdeen

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Aberdeen is fewer than 60ppm, that makes the water hardness in in Aberdeen is rated as soft water.

What does this mean?

The water being supplied to your home in Aberdeen contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which extends their lifespan.

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You shouldn't need to use a water softener at your home in Aberdeen.

Aberdeen No Water

If you don't have any running water in your Aberdeen home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Aberdeen.

If there is no water at your Aberdeen home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Aberdeen.

If you don't have any cold water, not even a trickle, contact Scottish Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Aberdeen water leak or flooding

Aberdeen water problems can include anything from a leak, a burst water main, or flooding in your Aberdeen home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Aberdeen property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Scottish Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Scottish Water website and fill in the form to report the problem.

Why does the water in Aberdeen taste strange?

If you detect a difference in smell or taste of your Aberdeen water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Aberdeen water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Aberdeen water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water using the contact information above.

Internet in Aberdeen AB12

Aberdeeninternet connected globe

The speed of your broadband connection at your Aberdeen home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average internet speed in Aberdeen with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Aberdeen Average Download Speed Aberdeen Average Upload Speed
88.00 Mbps 36.80 Mbps
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The type of internet connection you have can have an effect on the speed you get in Aberdeen. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection that's available.

Things to consider when choosing an internet provider in Aberdeen?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider can be unnerving. To ease the pressure, let's take a look at the top four points that you should consider when choosing an internet provider in Aberdeen.

Availability

The first thing you need to think about when choosing an internet provider in Aberdeen is the availability. The majority of homes in Aberdeen can take advantage of fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Aberdeen?

  • Fibre broadband
    • This is the fastest available internet connection in Aberdeen
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Aberdeen homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Aberdeen.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Aberdeen.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Aberdeen broadband price

Aberdeen broadband bill

You should also think about the price you pay for broadband in Aberdeen. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal when you sign up for a broadband connection in Aberdeen. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Aberdeen Broadband Reliability

The reliability of broadband in Aberdeen should also be considered, with many of us working from home full-time or just a few days per week, we need to have a reliable internet connection to do your work is really important.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Aberdeen home is going to be important.

Aberdeen broadband technical support

Our final tip, the customer support of your Aberdeen broadband connection is of utmost importance. You might never need to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Aberdeen.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Aberdeen ask about their broadband.

Broadband FAQs

What's the average broadband speed in Aberdeen?

The average speed of broadband in Aberdeen is:

Aberdeen Average Download Speed Aberdeen Average Upload Speed
88.00 Mbps 36.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Aberdeen, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Aberdeen house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What speed internet is best for me?

That would depend on how you will use the internet. Take a look at this table for a general idea the kind of broadband speed you should take when getting connected in Aberdeen.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the landline area code in Aberdeen

Corded telephone area code Aberdeen

The telephone dialling code, sometimes called the area code, for Aberdeen is 01224. If you call someone in Aberdeen, and you're located in a different region, you should add 01224 to the number you're calling.

How much does an 01224 Aberdeen call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call should be included with your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Aberdeen

Residents in Aberdeen are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Aberdeen home to the gas network and electricity grid.

More often than not you will never need to ever contact the Aberdeen distribution network operator, but should the need arise, you can find the distribution network operator for Aberdeen below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Aberdeen

The electricity distribution network operator for Aberdeen is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Aberdeen

There are no power plants within a 10 mile radius of Aberdeen.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Towns and Cities Near Aberdeen

You might be wondering which municipalities are within reach of Aberdeen, in the below table you will find the five closest municipalities to Aberdeen.