Utilities in <u>Aberdeen city centre

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A Complete Guide to Utilities in Aberdeen city centre

If you've moved and have questions about Aberdeen city centre? Our utilities guide to Aberdeen city centre will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Aberdeen city centre water and sewerage. Keep reading to learn everything about utilities in Aberdeen city centre.

About Aberdeen city centre, Aberdeenshire

Aberdeen city centre AB10 has a population of 195,021 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Aberdeen city centre?

Aberdeen city centre water utilities are supplied by Scottish Water. In the table below are the contact numbers for Scottish Water:

How to get in touch with the water supplier in Aberdeen city centre

Ringing a contact number for Scottish Water is just one method of contact to deal with your Aberdeen city centre water problems.

Below, you can find the principal phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, you have the choice of posting a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Cost of water in Aberdeen city centre

Water bill in Aberdeen city centre

Water rates in Aberdeen city centre depend on whether your home has a water meter or not. You can easily check if your Aberdeen city centre water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Aberdeen city centre water rates will have a meter number listed on their water bills.

Metered Customers in Aberdeen city centre

Customers who have a water meter installed at their Aberdeen city centre house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Aberdeen city centre home.

Unmetered Customers in Aberdeen city centre

Customers that don't have a water meter at their Aberdeen city centre home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Aberdeen city centre home.

The rate unmetered customers pay for water in Aberdeen city centre is going to be based on the rateable value of your home. The rateable value of your Aberdeen city centre water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Aberdeen city centre could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Aberdeen city centre water bill?

You will first need to register with Scottish Water. Once you've registered an account with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Aberdeen city centre bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Aberdeen city centre?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Aberdeen city centre AB10, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Aberdeen city centre Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Aberdeen city centre have about their water supply.

Frequently Asked Questions About Water in Aberdeen city centre

Is the tap water in Aberdeen city centre safe to drink?

Yes! You can drink the tap water in Aberdeen city centre. You can rest assured that Aberdeen city centre water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Aberdeen city centre water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Aberdeen city centre water to make it drinkable.

Where does the water in Aberdeen city centre come from?

There are three main sources of water that supply Aberdeen city centre:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Aberdeen city centre

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Aberdeen city centre is fewer than 60ppm, that means the water hardness in in Aberdeen city centre is rated as soft water.

What does this mean?

The water supply to your home in Aberdeen city centre contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances meaning they should not break down as often.

Selectra recommends

Water softener isn't needed at your home in Aberdeen city centre.

Aberdeen city centre No Water

If there isn't any running water in your Aberdeen city centre home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Aberdeen city centre.

If there is no water at your Aberdeen city centre home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Aberdeen city centre.

If you don't have any cold water, not even a trickle, contact Scottish Water for help. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the Scottish Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Aberdeen city centre water leak or flooding

Aberdeen city centre water problems might include anything from a leak, a burst water main, or flooding in your Aberdeen city centre home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Aberdeen city centre property, you must do one of the following as soon as possible:

  1. Contact Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Scottish Water website and fill out the online form.

Why does the water in Aberdeen city centre taste strange?

If you find the taste or smell is different with your Aberdeen city centre water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Aberdeen city centre water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Aberdeen city centre water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Scottish Water via the contact channels listed above.

Broadband Speed in Aberdeen city centre AB10

Aberdeen city centreinternet connected globe

The speed of your broadband connection at your Aberdeen city centre home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test the speed of your connection and see how it compares to the average internet speed in Aberdeen city centre with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Aberdeen city centre Average Download Speed Aberdeen city centre Average Upload Speed
80.30 Mbps 24.70 Mbps
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The internet connection type you have can affect your download and upload speed in Aberdeen city centre. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one available.

What should you consider when searching for a broadband provider in Aberdeen city centre?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider could feel daunting. To ease the pressure, we've covered four main points worth considering before searching for a broadband provider in Aberdeen city centre.

Availability

The first thing to consider whilst searching for a broadband provider in Aberdeen city centre is the availability. Most homes in Aberdeen city centre should have access to fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Aberdeen city centre?

  • Fibre broadband
    • This is the fastest type of connection you can get in Aberdeen city centre
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Aberdeen city centre homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Aberdeen city centre.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Aberdeen city centre.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Aberdeen city centre broadband value for money

Aberdeen city centre broadband bill

Another important consideration is how much it costs for the broadband in Aberdeen city centre. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal when you sign up for a internet connection in Aberdeen city centre. There are some providers that will increase the price you pay before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Aberdeen city centre Broadband Reliability

The reliability of broadband in Aberdeen city centre also needs consideration, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Aberdeen city centre home will be an important thing to consider.

Aberdeen city centre broadband customer support

Finally, the customer support of your Aberdeen city centre broadband connection is really important. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that is able to solve your issue in a fast and efficient manner should be considered when selecting an internet provider in Aberdeen city centre.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Aberdeen city centre have about their internet connection.

Broadband FAQs

How fast is the broadband in Aberdeen city centre?

The average internet speed in Aberdeen city centre is:

Aberdeen city centre Average Download Speed Aberdeen city centre Average Upload Speed
80.30 Mbps 24.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Aberdeen city centre, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Aberdeen city centre home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Take a look at this table for a general idea which speed you should choose when signing up for broadband in Aberdeen city centre.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the landline area code in Aberdeen city centre

Corded telephone area code Aberdeen city centre

The telephone dialling code, sometimes called the area code, for Aberdeen city centre is 01224. When making a call to someone in Aberdeen city centre, and you are not in the same area, you must add 01224 to the number you'd like to call.

How much does an 01224 Aberdeen city centre call cost?

If you have calls included with your landline or mobile, the phone call will probably be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Aberdeen city centre

Residents in Aberdeen city centre can choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Aberdeen city centre home to the electricity grid and gas networks.

In many cases you won't need to speak to the Aberdeen city centre distribution network operator, but if you do, you can quickly find out which DNO covers Aberdeen city centre below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Aberdeen city centre

The electricity distribution network operator for Aberdeen city centre is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Aberdeen city centre

There are no power plants within a 10 mile radius of Aberdeen city centre.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Aberdeen city centre

If you've ever wondered which municipalities are within reach of Aberdeen city centre, in the table below you can see the five nearest towns and cities to Aberdeen city centre.

Closest five municipalities to Aberdeen city centre
Municipality Distance from Aberdeen city centre
Torry 0.17 miles
Rosemount 0.87 miles
George Street 0.87 miles
Kingswells 1.27 miles
Craigiebuckler 1.27 miles