Utilities in <u>Alford

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Your Complete Guide to Utilities in Alford

If you just moved and have some questions about Alford? Our complete guide to utilities in Alford will explain in detail everything about broadband, area codes, power generation and energy distributors, and Alford water and sewerage. Keep reading to learn everything about utilities in Alford.

About Alford, Aberdeenshire

Alford AB33 has a population of 3,459 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Alford?

Alford water services are provided by Scottish Water. Here are the main contact numbers for Scottish Water:

Getting in touch with your water supplier for Alford

Speaking to an advisor at Scottish Water is one of many options to discuss your Alford water problems.

In the table below you will find the contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Alford

Water bill in Alford

Water rates in Alford are based on if your home has a water meter or not. It's easy to find out if your Alford water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Alford water rates will have a meter number listed on their water bills.

Metered Customers in Alford

Customers that have a water meter at their Alford home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Alford home.

Unmetered Customers in Alford

Customers without a meter at their Alford home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Alford home.

Water rates for unmetered customers in Alford is based on the rateable value of your home. The rateable value part of your Alford water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Alford may save you money.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How do I pay my Alford water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Alford bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Alford?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Alford AB33, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Alford Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Alford have about their water supply.

Frequently Asked Questions About Water in Alford

Is tap water in Alford safe to drink?

Yes! The tap water is safe to drink in Alford. You can rest assured that Alford water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Alford water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Alford water to make it drinkable.

Where does the water in Alford come from?

There are three main sources of water that supply Alford:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Alford

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Alford is below 60ppm, that makes the water hardness in in Alford is rated as soft water.

What does this mean?

The water being supplied to your home in Alford contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances meaning they should not break down as often.

Selectra recommends

You don't need to add a water softener to the water in Alford.

Alford No Water

If there isn't any running water in your Alford home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Alford.

If there is no water at your Alford home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Alford.

If there is no cold water, not even a trickle, contact Scottish Water for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Alford water leak or flooding

Alford water problems could be anything from a burst water main or flooding, to a leak in your Alford home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Alford property, you must do one of the following as soon as possible:

  1. Contact Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Scottish Water website and fill in the form to report the problem.

Why does the water in Alford taste strange?

If you detect a difference in smell or taste of your Alford water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Alford water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Alford water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Scottish Water using the contact information above.

Broadband in Alford AB33

Alfordinternet connected globe

The speed of your internet connection at your Alford home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average connection speed for Alford with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Alford Average Download Speed Alford Average Upload Speed
59.70 Mbps 10.50 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Alford. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection that's available.

What should you consider when picking a broadband provider in Alford?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider can be unnerving. Worry not, we've covered four main points worth considering before picking a broadband provider in Alford.

Availability

The first thing to consider when picking a broadband provider in Alford is the issue of availability. The majority of homes in Alford can take advantage of fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Alford?

  • Fibre broadband
    • This is fastest connection that's currently available in Alford
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Alford homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Alford.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Alford.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Alford broadband value for money

Alford broadband bill

You should also think about the price you pay for broadband in Alford. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the fine print of the deal before you commit to a broadband connection in Alford. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

Alford Broadband Reliability

The reliability of the broadband connection is in Alford must also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to do your work is really important.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Alford home will be an important thing to consider.

Alford broadband customer service

Lastly, the customer service of your Alford broadband connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem efficiently and quickly is definitely something worth considering when you choose a broadband provider in Alford.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Alford have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Alford?

The average speed of broadband in Alford is:

Alford Average Download Speed Alford Average Upload Speed
59.70 Mbps 10.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Alford, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Alford home. This means it's very fast and extremely reliable. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on how you will use the internet. Check out the table below for a general idea what sort of download speed you should choose when getting connected in Alford.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone dialling code of Alford

Corded telephone area code Alford

The telephone area code, sometimes called the landline dialling code, for Alford is 01806. If you call someone in Alford, and you're located in a different region, you should add 01806 to the number you're calling.

How much does an 01806 Alford call cost?

If you have a call plan with your landline or mobile, then the call cost is likely to be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Electricity and Gas in Alford

Residents of Alford can choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Alford home to the gas network and electricity grid.

In many cases you won't need to speak to the Alford distribution network operator, but if you do, you can easily find out which DNO is responsible for Alford right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Alford

The electricity distribution network operator for Alford is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Alford

There are no power plants within a 10 mile radius of Alford.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Alford

You might be wondering which municipalities are nearby Alford, in the table below you can see the five nearest towns and cities to Alford.

Closest five municipalities to Alford
Municipality Distance from Alford
Insch 8.46 miles
Banchory 14.36 miles
Westhill 15.38 miles
Peterculter 17.6 miles
Upper Anguston 17.6 miles