Utilities in <u>Altens

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Your Complete Guide to Utilities in Altens

If you just moved and have some questions about Altens? Our comprehensive utilities guide to Altens is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Altens water and sewerage. Keep reading to learn everything about utilities in Altens.

About Altens, Aberdeenshire

Altens AB12 is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Altens?

Altens water utilities are supplied by Scottish Water. Below are the main phone numbers for Scottish Water:

Getting in touch with your water supplier for Altens

Ringing a contact number for Scottish Water is one of many options to talk about your Altens water issues.

In the table below we have listed the main contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can also submit your request on the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Altens

Water bill in Altens

Water rates in Altens are based on if your home has a water meter or not. It's easy to find out if your Altens water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Altens water rates will have a meter number listed on their water bills.

Metered Customers in Altens

Customers who have a water meter installed at their Altens house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Altens home.

Unmetered Customers in Altens

Customers that don't have a water meter at their Altens home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Altens home.

As an unmetered customer, the rate you pay for water in Altens is based on the rateable value of your home. The rateable value of your Altens water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Altens could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How do I pay my Altens water bill?

First, you must sign up and register with Scottish Water. After you register your details with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Altens bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Altens?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Altens AB12, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Altens Water Frequently Asked Questions

Below we have answered some common questions that customers in Altens have about their water supply.

Frequently Asked Questions About Water in Altens

Is water from the tap in Altens safe to drink?

Yes! You can drink the tap water in Altens. You can rest assured that Altens water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Altens water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Altens water to make it drinkable.

Where does the water in Altens come from?

There are three main sources of water that supply Altens:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Altens

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Altens is less than 60ppm, that means the water hardness in in Altens is rated as soft water.

What does this mean?

The water supply to your home in Altens contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which extends their lifespan.

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You don't need to add a water softener to the water in Altens.

Altens No Water

If there isn't any running water in your Altens home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Altens.

If there is no water at your Altens home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Altens.

If you don't have any cold water, not even a trickle, contact Scottish Water for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Altens water leak or flooding

Altens water problems can include anything from a burst water main or flooding, to a leak in your Altens home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Altens property, you must do one of the following as soon as possible:

  1. Ring Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Scottish Water website and fill out the online form.

Why does the water in Altens taste strange?

If you detect a difference in smell or taste of your Altens water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Altens water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Altens water.

If you have questions about your water's taste, smell, or appearance, you can speak to Scottish Water via the contact channels listed above.

Broadband in Altens AB12

Altensinternet connected globe

The speed of your internet connection at your Altens home depends on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average broadband speed for Altens with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Altens Average Download Speed Altens Average Upload Speed
88.00 Mbps 36.80 Mbps
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The internet connection type you have can affect your download and upload speed in Altens. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection currently available.

Things to consider when picking a broadband provider in Altens?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've covered four main points worth considering before picking a broadband provider in Altens.

Availability

The first thing to consider before picking a broadband provider in Altens is the issue of availability. The majority of homes in Altens can take advantage of fibre or 'superfast' connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Altens?

  • Fibre broadband
    • This is the fastest available internet connection in Altens
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Altens homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Altens.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Altens.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Altens broadband value for money

Altens broadband bill

You also need to consider how much it costs for the broadband in Altens. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the fine print of the deal before you sign up to a broadband connection in Altens. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Altens Broadband Reliability

The reliability of the broadband connection is in Altens also needs consideration, with many people working from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Altens home is going to be important.

Altens broadband customer service

Lastly, the technical support for your Altens internet connection is of utmost importance. Hopefully you shouldn't have to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query efficiently and quickly is definitely something worth considering when you choose a broadband provider in Altens.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Altens have about their internet connection.

Broadband FAQs

Is the internet fast in Altens?

The average broadband speed in Altens is:

Altens Average Download Speed Altens Average Upload Speed
88.00 Mbps 36.80 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Altens, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Altens property. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on what kind of internet user you are. Have a look at the following table for a rough guide to what sort of download speed you should choose for a broadband service in Altens.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone area code for Altens

Corded telephone area code Altens

The landline area code, sometimes called the dialling code, for Altens is 01806. When making a call to someone in Altens, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Altens call cost?

If calls are included with your mobile or landline tariff, then the call cost is likely to be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Altens

Residents in Altens are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Altens home to the gas and electricity networks.

In many cases you will never need to ever contact the Altens distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Altens below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Altens

The electricity distribution network operator for Altens is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Altens

There are no power plants within a 10 mile radius of Altens.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Altens

You might be wondering which municipalities are nearby Altens, in the table below you can see the five nearest towns and cities to Altens.