Utilities in <u>Balerno

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Your Complete Guide to Utilities in Balerno

Are you moving and want to know more about Balerno? Our utilities guide to Balerno will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Balerno water and sewerage. Keep reading to learn everything about utilities in Balerno.

About Balerno, Edinburgh

Balerno EH14 has a population of 5,788 and is located in the county of Edinburgh. Edinburgh has a population of 524,930 people.

Who supplies my water in Balerno?

Balerno water utilities are supplied by Scottish Water. Here are the main contact numbers for Scottish Water:

Getting in touch with your water supplier for Balerno

Ringing a contact number for Scottish Water is one of many contact methods to deal with your Balerno water problems.

In the table below you will find the contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Scottish Water website.

Customer that want to post a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Balerno

Water bill in Balerno

Water rates in Balerno are based on if your home has a water meter or not. You can easily find out whether your Balerno water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Balerno water rates will have a meter number listed on their water bills.

Metered Customers in Balerno

Customers that have a water meter at their Balerno house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Balerno home.

Unmetered Customers in Balerno

Customers that don't have a water meter at their Balerno home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Balerno home.

As an unmetered customer, the rate you pay for water in Balerno is going to be based on the rateable value of your home. The rateable value calculation of your Balerno water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, having a water meter installed at your Balerno might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Balerno water bill?

You will first need to register with Scottish Water. After you've registered with Scottish Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Balerno bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Balerno?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Balerno EH14, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Balerno Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Balerno have about their water supply.

Frequently Asked Questions About Water in Balerno

Is the tap water in Balerno safe to drink?

Yes! You can drink the tap water in Balerno. You can rest assured that Balerno water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Balerno water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Balerno water to make it drinkable.

Where does the water in Balerno come from?

There are three main sources of water that supply Balerno:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Balerno

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Balerno is below 60ppm, this means the water in in Balerno is rated as soft water.

What does this mean?

The water supply to your home in Balerno contains just trace amounts of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances meaning they should not break down as often.

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Water softener isn't needed at your home in Balerno.

Balerno No Water

If there isn't any running water in your Balerno home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Balerno.

If there is no water at your Balerno home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Balerno.

If your home has no cold water, not even a trickle, contact Scottish Water for advice. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Scottish Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Balerno water leak or flooding

Balerno water problems can include anything from a leak, a burst water main, or flooding in your Balerno home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Balerno property, you must do one of the following as soon as possible:

  1. Ring Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, visit the "report a leak" page on the Scottish Water website and fill out the online form.

Why does the water in Balerno taste strange?

If you find the taste or smell is different with your Balerno water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Balerno water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Balerno water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Scottish Water using the contact information above.

Broadband Speed in Balerno EH14

Balernointernet connected globe

The broadband speed you get at your Balerno home can vary depending on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average connection speed for Balerno with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Balerno Average Download Speed Balerno Average Upload Speed
118.90 Mbps 22.30 Mbps
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The internet connection type you have can affect your download and upload speed in Balerno. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it's the only type of internet connection available.

What should you consider when searching for a broadband provider in Balerno?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet could feel daunting. Worry not, we've listed the four important points worth considering before searching for a broadband provider in Balerno.

Availability

The first point to bear in mind before searching for a broadband provider in Balerno is the issue of availability. Whilst many homes in Balerno should have access to superfast' or fibre connections, customers who live in a rural location may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Balerno?

  • Fibre broadband
    • This is the fastest type of connection you can get in Balerno
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Balerno homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Balerno.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Balerno.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Balerno broadband cost

Balerno broadband bill

You also need to consider the price you pay for broadband in Balerno. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you commit to a broadband connection in Balerno. Some providers may even increase the price before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Balerno Broadband Reliability

The reliability of the broadband connection is in Balerno also needs consideration, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're watching movies online or gaming online meaning without an internet connection that's reliable at your Balerno home will be an important thing to consider.

Balerno broadband customer support

Lastly, the customer service of your Balerno internet connection is really important. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that deals with your query efficiently and quickly is a strong plus when selecting an internet provider in Balerno.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Balerno have about broadband internet.

Broadband FAQs

Is the internet fast in Balerno?

The average internet speed in Balerno is:

Balerno Average Download Speed Balerno Average Upload Speed
118.90 Mbps 22.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Balerno, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Balerno property. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on how you will use the internet. Have a look at the following table to find out which speed you should pick for a broadband service in Balerno.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Balerno

Corded telephone area code Balerno

The telephone area code, sometimes called the landline dialling code, for Balerno is 01806. If you're calling somebody in Balerno, and you are not in the same area, you must add 01806 before the number you're trying to call.

How much does an 01806 Balerno call cost?

If you have calls included with your landline or mobile, the phone call is likely to be included as part of your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Electricity and Gas in Balerno

Residents in Balerno are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Balerno home to the gas and electricity networks.

In many cases you will never need to ever contact the Balerno distribution network operator, but should you ever need to, you can quickly find out which DNO covers Balerno in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Balerno

The electricity distribution network operator for Balerno is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Balerno

There are no power plants within a 10 mile radius of Balerno.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Near Balerno

If you've ever wondered which municipalities are nearby Balerno, we've found the five nearest towns and cities to Balerno.

Closest five municipalities to Balerno
Municipality Distance from Balerno
Longstone 0.01 miles
Currie 0.01 miles
Juniper Green 0.01 miles
Wester Hailes 0.01 miles
Gorgie 0.95 miles