Utilities in <u>Ballater

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Your Complete Guide to Utilities in Ballater

If you've moved and have questions about Ballater? Our utilities guide to Ballater will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Ballater water and sewerage. Keep reading to learn everything about utilities in Ballater.

About Ballater, Aberdeenshire

Ballater AB35 has a population of 1,533 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Ballater?

Ballater water services are provided by Scottish Water. Here are the main contact numbers for Scottish Water:

How to get in touch with the water supplier in Ballater

Speaking to an advisor at Scottish Water is just one method of contact to deal with your Ballater water account.

In the table below you will find the phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water phone number Scottish Water Emergency phone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, you have the choice of posting a letter or sending an email. You can even send your message through the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you want to email Scottish Water, you can use the email address below:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Ballater

Water bill in Ballater

Water rates in Ballater depend on whether your home has a water meter or not. It's easy to find out if your Ballater water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Ballater water rates will have a meter number listed on their water bills.

Metered Customers in Ballater

Customers with a water meter at their Ballater home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges are for the consumption at your Ballater home.

Unmetered Customers in Ballater

Customers that don't have a water meter at their Ballater home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Ballater home.

As an unmetered customer, the rate you pay for water in Ballater will be based on the rateable value of your home. The rateable value part of your Ballater water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your Ballater might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How do I pay my Ballater water bill?

You will first need to register with Scottish Water. After you register your details with Scottish Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Ballater bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Ballater?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Ballater AB35, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ballater Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Ballater have about their water supply.

Frequently Asked Questions About Water in Ballater

Is tap water in Ballater safe to drink?

Yes! You can drink the tap water in Ballater. You can rest assured that Ballater water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Ballater water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Ballater water to make it drinkable.

Where does the water in Ballater come from?

There are three main sources of water that supply Ballater:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Ballater

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Ballater is fewer than 60ppm, this means the water in in Ballater is rated as soft water.

What does this mean?

The clean water supply to your home in Ballater contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Ballater.

Ballater No Water

If you don't have any running water in your Ballater home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Ballater.

If there is no water at your Ballater home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Ballater.

If there is no cold water, not even a trickle, contact Scottish Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Ballater water leak or flooding

Ballater water problems can include anything from flooding or a leak, to a burst water main in your Ballater home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Ballater property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Scottish Water website and complete the online form to report the issue.

Why does the water in Ballater taste strange?

If you find the taste or smell is different with your Ballater water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Ballater water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Ballater water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Scottish Water via the contact channels listed above.

Broadband Speed in Ballater AB35

Ballaterinternet connected globe

The speed of your internet connection at your Ballater home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average broadband speed for Ballater with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ballater Average Download Speed Ballater Average Upload Speed
59.70 Mbps 10.50 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Ballater. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one available.

What to look for when choosing an internet provider in Ballater?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet could feel daunting. To ease the pressure, we've covered four main points that you should consider when choosing an internet provider in Ballater.

Availability

The first point to bear in mind when choosing an internet provider in Ballater is the availability. The majority of homes in Ballater should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Ballater?

  • Fibre broadband
    • This is the fastest available internet connection in Ballater
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Ballater homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Ballater.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Ballater.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Ballater broadband cost

Ballater broadband bill

You also need to consider how much it costs for the broadband in Ballater. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the small print of the offer before you sign up to a broadband connection in Ballater. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Ballater Broadband Reliability

The reliability of the broadband connection is in Ballater must also be considered, with many people working from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Ballater home is something to think about.

Ballater broadband technical support

Finally, the customer service of your Ballater internet connection is really important. You might never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that can deal with your problem in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Ballater.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Ballater ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Ballater?

The average broadband speed in Ballater is:

Ballater Average Download Speed Ballater Average Upload Speed
59.70 Mbps 10.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Ballater, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Ballater home. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That would depend on what kind of internet user you are. Check out the table below for a rough guide to the kind of broadband speed you should pick for a broadband service in Ballater.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Ballater

Corded telephone area code Ballater

The telephone dialling code, sometimes called the area code, for Ballater is 01806. If you're calling somebody in Ballater, and you are in a different area, you should add 01806 to the number you'd like to call.

How much does an 01806 Ballater call cost?

If you have calls included with your landline or mobile tariff, the cost of the call will probably be included as part of your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Ballater

Residents of Ballater are free to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Ballater home to the gas network and electricity grid.

Most of the time you won't need to contact the Ballater distribution network operator, but if you do, you can find the distribution network operator for Ballater in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Ballater

The electricity distribution network operator for Ballater is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Ballater

There are no power plants within a 10 mile radius of Ballater.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Near Ballater

If you've ever wondered which municipalities are within reach of Ballater, in the table below you can see the five closest municipalities to Ballater.

Closest five municipalities to Ballater
Municipality Distance from Ballater
Nethy Bridge 20.22 miles
Aviemore 20.74 miles
Insh 20.83 miles
Kingussie 20.83 miles
Kincraig 20.83 miles