Utilities in <u>Banchory

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Your Complete Guide to Utilities in Banchory

Are you moving and want to know more about Banchory? Our complete guide to utilities in Banchory will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Banchory water and sewerage. Keep reading to learn everything about utilities in Banchory.

About Banchory, Aberdeenshire

Banchory AB31 has a population of 7,278 and is located in the county of Aberdeenshire. Aberdeenshire has a population of 261,470 people.

Who supplies my water in Banchory?

Banchory water services are provided by Scottish Water. Below are the main phone numbers for Scottish Water:

Getting in touch with your water supplier for Banchory

Ringing a contact number for Scottish Water is one of many contact methods to discuss your Banchory water account.

Below, you can find the principal contact numbers for Scottish Water general enquiries and emergencies.

Scottish Water contact number Scottish Water Emergency contact number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also write to Scottish Water, by composing a letter or sending an email. You can also send your request via the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

If you would like to email Scottish Water, you must use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Price of water in Banchory

Water bill in Banchory

Water rates in Banchory depend on whether your home has a water meter or not. You can easily check if your Banchory water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Banchory water rates will have a meter number listed on their water bills.

Metered Customers in Banchory

Customers who have a water meter installed at their Banchory house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Scottish Water. Whilst the variable charges cover the consumption at your Banchory home.

Unmetered Customers in Banchory

Customers without a meter at their Banchory home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Banchory home.

The rate unmetered customers pay for water in Banchory is based on the rateable value of your home. The rateable value calculation of your Banchory water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Banchory might work out cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How do I pay my Banchory water bill?

First of all, you will need to register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Banchory bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Banchory?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Banchory AB31, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Banchory Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Banchory have about their water supply.

Frequently Asked Questions About Water in Banchory

Is tap water in Banchory safe to drink?

Yes! The tap water is safe to drink in Banchory. You can rest assured that Banchory water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Banchory water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Banchory water to make it drinkable.

Where does the water in Banchory come from?

There are three main sources of water that supply Banchory:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Banchory

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Banchory is less than 60ppm, that means the water hardness in in Banchory is rated as soft water.

What does this mean?

The water supply to your home in Banchory contains just trace amounts of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. It also means less limescale build-up in your home appliances which means they should last longer.

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Water softener isn't needed at your home in Banchory.

Banchory No Water

If you have no water in your Banchory home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Banchory.

If there is no water at your Banchory home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Banchory.

If there is no cold water, not even a trickle, contact Scottish Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Scottish Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Scottish Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Banchory water leak or flooding

Banchory water problems might include anything from a burst water main or flooding, to a leak in your Banchory home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Banchory property, you need to do one of the following as quickly as you can:

  1. Call Scottish Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the Scottish Water website and fill out the online form.

Why does the water in Banchory taste strange?

If you find the taste or smell is different with your Banchory water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Banchory water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding rubbery, salty, or metallic hints to Banchory water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Scottish Water using the contact information above.

Internet in Banchory AB31

Banchoryinternet connected globe

The speed of your broadband connection at your Banchory home depends on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and see how it compares to the average broadband speed for Banchory with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Banchory Average Download Speed Banchory Average Upload Speed
59.70 Mbps 10.50 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Banchory. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it's the only type of internet connection that's available.

What to look for when searching for a broadband provider in Banchory?

These days, the internet is as important as other essential utilities, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've covered four main points to think about when searching for a broadband provider in Banchory.

Availability

The first thing you need to think about before searching for a broadband provider in Banchory is the availability. Most homes in Banchory should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Banchory?

  • Fibre broadband
    • This is the fastest available internet connection in Banchory
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Banchory homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Banchory.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Banchory.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Banchory broadband price

Banchory broadband bill

You should also think about the price you pay for broadband in Banchory. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the terms and conditions of the deal before you sign up to a internet connection in Banchory. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

Banchory Broadband Reliability

The reliability of the broadband connection is in Banchory must also be considered, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're watching movies online or gaming online which without a reliable broadband connection at your Banchory home is something to think about.

Banchory broadband customer support

Lastly, the customer support of your Banchory internet connection is of utmost importance. There's a good chance you will never need to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that deals with your query in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Banchory.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Banchory have about their internet connection.

Broadband FAQs

What's the average broadband speed in Banchory?

The average internet speed in Banchory is:

Banchory Average Download Speed Banchory Average Upload Speed
59.70 Mbps 10.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Banchory, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Banchory property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Have a look at the following table for a general idea the kind of broadband speed you should take when getting connected in Banchory.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone area code for Banchory

Corded telephone area code Banchory

The landline area code, sometimes called the dialling code, for Banchory is 01224. When making a call to someone in Banchory, and you are not in the same area, you must add 01224 before the number you're trying to call.

How much does an 01224 Banchory call cost?

If you have a call plan with your landline or mobile tariff, the phone call is likely to be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Banchory

Residents in Banchory are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Banchory home to the gas network and electricity grid.

Most of the time you won't need to contact the Banchory distribution network operator, but should you ever need to, you can find the distribution network operator for Banchory in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Banchory

The electricity distribution network operator for Banchory is SGN. You can find the SGN contact details in the table below:

SGN Contact Information
General Enquiries 0800 912 1700
Emergencies 0800 111 999
Email customer@sgn.co.uk
Website https://www.sgn.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Banchory

There are no power plants within a 10 mile radius of Banchory.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Near Banchory

You might be wondering which municipalities are close to Banchory, in the table below you can see the closest five municipalities to Banchory.

Closest five municipalities to Banchory
Municipality Distance from Banchory
Upper Anguston 9.15 miles
Westhill 9.94 miles
Milltimber 10.45 miles
Inverurie 10.8 miles
Stonehaven 11.5 miles